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Live Chat & Chatbots · head to head

Crisp vs tawk.to

Crisp logo

Crisp

Live Chat & Chatbots

Customer messaging platform for startups and SMBs

From
Free
Rated
-
Full reviewWebsite
tawk.to logo

tawk.to

Live Chat & Chatbots

100% free live chat software

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Crisp free tier includes only 2 agents and no AI credits; AI capability requires paid tier; tawk.to removing the Powered by tawk.to branding costs an extra $29/month even on the free plan
  • They diverge on capability: Crisp covers Shared inbox, tawk.to covers Ticketing.

Where they differ

Only the attributes on which Crisp and tawk.to actually diverge.

Attributes where Crisp and tawk.to differ
AttributeCrisptawk.to
Pricing modelfreemiumfree
PlatformsCloud-based SaaSWeb, Ios, Android, Windows, Mac
Founded20152013

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Live Chat & Chatbots).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Crisp

  • Shared inbox
  • Chatbots
  • Video calls
  • Slack
  • Segment
  • 2FA
  • Desktop support

Only in tawk.to

  • Ticketing
  • Video chat
  • Screen sharing
  • Wix
  • Google Analytics
  • Data encryption
  • Windows support
  • Mac support

Both cover

  • Live chat
  • Knowledge base
  • CRM
  • WordPress
  • Shopify
  • Zapier
  • GDPR
  • SSL
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Crisp

  • Growing startups needing affordable all-in-one customer support with AI automationnot tawk.to
  • Teams seeking omnichannel support consolidating email, chat, WhatsApp, Messenger, Instagramnot tawk.to

tawk.to

  • Budget-conscious sites wanting free core live chat and paying only for specific add-ons like AI or staffed agentsnot Crisp

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Crisp

  • Free tier includes only 2 agents and no AI credits; AI capability requires paid tier
  • Free tier customer profile limit of 100; higher limits require upgrade
  • Omnichannel support and workflow automation excluded from Free and Mini tiers
  • White labelling only available in Plus tier ($295+/month)

tawk.to

  • Removing the Powered by tawk.to branding costs an extra $29/month even on the free plan
  • Enhanced AI Assist chatbot is a paid add-on starting at $29/month rather than included free
  • Human staffed chat agents are billed at $1/hour as a separate add-on

Pricing, plan by plan

Crisp

Free

No published plan breakdown. See the Crisp review.

tawk.to

Free
  • Free ForeverFree
    • Unlimited agents
    • Unlimited history
    • Mobile apps
  • Hired Agent$1/hour
    • Professional agents
    • 24/7 coverage
    • Quality assured
  • Remove Branding$19/month
    • White label
    • Custom branding

Which should you pick?

Choose Crisp if

  • You need shared inbox.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want chatbots.
Crisp review

Choose tawk.to if

  • You need ticketing.
  • You want to start without paying.
  • You work on Web, Ios, Android, Windows, Mac.
  • You also want video chat.
tawk.to review

Questions people ask

Is Crisp or tawk.to better?
Neither clearly leads. Crisp starts at Free and tawk.to at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Crisp or tawk.to?
Crisp starts at Free and tawk.to at Free.
Does Crisp or tawk.to run on more platforms?
Crisp runs on Cloud-based SaaS. tawk.to runs on Web, Ios, Android, Windows, Mac.
Can I use Crisp for free?
Both have a free tier, so you can try either at no cost before committing.
What is Crisp best used for?
Crisp is most often used for growing startups needing affordable all-in-one customer support with ai automation, teams seeking omnichannel support consolidating email, chat, whatsapp, messenger, instagram. Of those, growing startups needing affordable all-in-one customer support with ai automation and teams seeking omnichannel support consolidating email, chat, whatsapp, messenger, instagram are not what tawk.to is typically brought in for.
What can Crisp do that tawk.to cannot?
Crisp covers Shared inbox, Chatbots, Video calls, Slack. tawk.to covers Ticketing, Video chat, Screen sharing, Wix. Both handle Live chat, Knowledge base, CRM, WordPress.
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Related pages

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