Live Chat & Chatbots · head to head
tawk.to vs Yellow.ai

Yellow.ai
Live Chat & Chatbots
Enterprise AI platform for customer experience
- From
- On request
- Rated
- -
The short version
- Only tawk.to has a free tier, so it costs nothing to try first.
- Each has a real cost: tawk.to removing the Powered by tawk.to branding costs an extra $29/month even on the free plan; Yellow.ai free plan caps chat sessions at 500 per month, then charges $0.99 per additional resolution
- They diverge on capability: tawk.to covers Live chat, Yellow.ai covers AI chatbots.
Where they differ
Only the attributes on which tawk.to and Yellow.ai actually diverge.
Identical on both: user rating (Not yet rated), category (Live Chat & Chatbots).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in tawk.to
- Live chat
- Ticketing
- Knowledge base
- CRM
- Video chat
- Screen sharing
- WordPress
- Shopify
Only in Yellow.ai
- AI chatbots
- NLU capabilities
- Multi-channel support
- Analytics dashboard
- Zendesk
- Salesforce
- HubSpot
- Slack
Both cover
- Web support
What people use each for
The jobs each tool is most often brought in to do.
tawk.to
- Budget-conscious sites wanting free core live chat and paying only for specific add-ons like AI or staffed agentsnot Yellow.ai
Yellow.ai
- Businesses wanting to trial an AI chat agent before committing to per-resolution or enterprise billingnot tawk.to
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
tawk.to
- Removing the Powered by tawk.to branding costs an extra $29/month even on the free plan
- Enhanced AI Assist chatbot is a paid add-on starting at $29/month rather than included free
- Human staffed chat agents are billed at $1/hour as a separate add-on
Yellow.ai
- Free plan caps chat sessions at 500 per month, then charges $0.99 per additional resolution
- Enterprise plan pricing is not published and requires contacting sales for a custom quote
- Basic plan pricing is not disclosed on the pricing page either, only feature details
Pricing, plan by plan
tawk.to
Free- Free ForeverFree
- Unlimited agents
- Unlimited history
- Mobile apps
- Hired Agent$1/hour
- Professional agents
- 24/7 coverage
- Quality assured
- Remove Branding$19/month
- White label
- Custom branding
Yellow.ai
On request- Starter$150/month
- AI chatbot
- 1 integration
- Professional$400/month
- Multi-channel
- Advanced analytics
- Enterprise$undefined/month
- Custom solutions
- Dedicated team
Which should you pick?
Choose tawk.to if
- You need live chat.
- You want to start without paying.
- You work on Web, Ios, Android, Windows, Mac.
- You also want ticketing.
Choose Yellow.ai if
- You need ai chatbots.
- You work on Web, Mobile, Messaging apps, Voice assistants.
- You also want nlu capabilities.
Questions people ask
- Is tawk.to or Yellow.ai better?
- Neither clearly leads. tawk.to starts at Free and Yellow.ai at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, tawk.to or Yellow.ai?
- tawk.to has a free tier; the other does not. Paid plans start at Free for tawk.to and On request for Yellow.ai.
- Does tawk.to or Yellow.ai run on more platforms?
- tawk.to runs on Web, Ios, Android, Windows, Mac. Yellow.ai runs on Web, Mobile, Messaging apps, Voice assistants.
- Can I use tawk.to for free?
- Yes. tawk.to has a free tier, so you can try it without paying. Yellow.ai starts at On request.
- What is tawk.to best used for?
- tawk.to is most often used for budget-conscious sites wanting free core live chat and paying only for specific add-ons like ai or staffed agents. Of those, budget-conscious sites wanting free core live chat and paying only for specific add-ons like ai or staffed agents is not what Yellow.ai is typically brought in for.
- What can tawk.to do that Yellow.ai cannot?
- tawk.to covers Live chat, Ticketing, Knowledge base, CRM. Yellow.ai covers AI chatbots, NLU capabilities, Multi-channel support, Analytics dashboard. Both handle Web support.
Related pages
Other head to heads
- tawk.to vs Zendesk Sunshine Conversations
- tawk.to vs Amazon Lex
- tawk.to vs Botpress
- tawk.to vs Crisp
- tawk.to vs Google Dialogflow
- tawk.to vs IBM Watson Assistant
- tawk.to vs Tidio
- tawk.to vs Bold360
- tawk.to vs Gorgias
- tawk.to vs HubSpot Live Chat
- tawk.to vs Kore.ai
- tawk.to vs LiveChat
- tawk.to vs Olark
- tawk.to vs Rasa
- tawk.to vs Zendesk Answer Bot
- tawk.to vs Acquire
- tawk.to vs Ada
- tawk.to vs Capacity
- Yellow.ai vs Zendesk Sunshine Conversations
- Yellow.ai vs Amazon Lex
- Yellow.ai vs Botpress
- Yellow.ai vs Crisp
- Yellow.ai vs Google Dialogflow
- Yellow.ai vs IBM Watson Assistant
- Yellow.ai vs Tidio
- Yellow.ai vs Bold360
- Yellow.ai vs Gorgias
- Yellow.ai vs HubSpot Live Chat
- Yellow.ai vs Kore.ai
- Yellow.ai vs LiveChat
- Yellow.ai vs Olark
- Yellow.ai vs Rasa
- Yellow.ai vs Zendesk Answer Bot
- Yellow.ai vs Acquire
- Yellow.ai vs Ada
- Yellow.ai vs Capacity

