Softwr

Software · head to head

Kore.ai vs tawk.to

Kore.ai logo

Kore.ai

Software

Enterprise conversational AI platform

From
On request
Rated
-
Full reviewWebsite
tawk.to logo

tawk.to

Software

100% free live chat software

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only tawk.to has a free tier, so it costs nothing to try first.
  • Each has a real cost: Kore.ai the Internet Archive's capture of Kore.ai's site on 17 June 2020 confirmed its named products, Kora (Enterprise Virtual Assistant) and Deflect.ai (Digital Deflection Platform), are sold to enterprise buyers across banking, insurance, healthcare and retail with no published price list and a dedicated pricing path that itself 404s.; tawk.to removing the Powered by tawk.to branding costs an extra $29/month even on the free plan
  • They diverge on capability: Kore.ai covers Conversational AI, tawk.to covers Live chat.

Where they differ

Only the attributes on which Kore.ai and tawk.to actually diverge.

Attributes where Kore.ai and tawk.to differ
AttributeKore.aitawk.to
Starting priceOn requestFree
Pricing modelsubscriptionfree
Free tierNoYes
PlatformsWeb, Mobile, Messaging, Voice, IVRWeb, Ios, Android, Windows, Mac
Founded20142013

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Kore.ai

  • Conversational AI
  • Advanced NLU
  • Workflow automation
  • Multi-language
  • Salesforce
  • SAP
  • Oracle
  • API

Only in tawk.to

  • Live chat
  • Ticketing
  • Knowledge base
  • CRM
  • Video chat
  • Screen sharing
  • WordPress
  • Shopify

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Kore.ai

  • Customer engagementnot tawk.to
  • Lead generationnot tawk.to
  • Customer supportnot tawk.to
  • Sales automationnot tawk.to

tawk.to

  • Budget-conscious sites wanting free core live chat and paying only for specific add-ons like AI or staffed agentsnot Kore.ai

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Kore.ai

  • The Internet Archive's capture of Kore.ai's site on 17 June 2020 confirmed its named products, Kora (Enterprise Virtual Assistant) and Deflect.ai (Digital Deflection Platform), are sold to enterprise buyers across banking, insurance, healthcare and retail with no published price list and a dedicated pricing path that itself 404s.

tawk.to

  • Removing the Powered by tawk.to branding costs an extra $29/month even on the free plan
  • Enhanced AI Assist chatbot is a paid add-on starting at $29/month rather than included free
  • Human staffed chat agents are billed at $1/hour as a separate add-on

Pricing, plan by plan

Kore.ai

On request
  • Professional$200/month
    • AI chatbot
    • Basic NLU
  • Enterprise$500/month
    • Advanced NLU
    • Custom integrations
  • Custom$undefined/month
    • Unlimited features
    • Dedicated support

tawk.to

Free
  • Free ForeverFree
    • Unlimited agents
    • Unlimited history
    • Mobile apps
  • Hired Agent$1/hour
    • Professional agents
    • 24/7 coverage
    • Quality assured
  • Remove Branding$19/month
    • White label
    • Custom branding

Which should you pick?

Choose Kore.ai if

  • You need conversational ai.
  • You work on Web, Mobile, Messaging, Voice, IVR.
  • You also want advanced nlu.
Kore.ai review

Choose tawk.to if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android, Windows, Mac.
  • You also want ticketing.
tawk.to review

Questions people ask

Is Kore.ai or tawk.to better?
Neither clearly leads. Kore.ai starts at On request and tawk.to at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Kore.ai or tawk.to?
tawk.to has a free tier; the other does not. Paid plans start at On request for Kore.ai and Free for tawk.to.
Does Kore.ai or tawk.to run on more platforms?
Kore.ai runs on Web, Mobile, Messaging, Voice, IVR. tawk.to runs on Web, Ios, Android, Windows, Mac.
Can I use tawk.to for free?
Yes. tawk.to has a free tier, so you can try it without paying. Kore.ai starts at On request.
What is Kore.ai best used for?
Kore.ai is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what tawk.to is typically brought in for.
What can Kore.ai do that tawk.to cannot?
Kore.ai covers Conversational AI, Advanced NLU, Workflow automation, Multi-language. tawk.to covers Live chat, Ticketing, Knowledge base, CRM. Both handle Web support.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Kore.ai

More on tawk.to

Keep looking

Other head to heads