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Live Chat · head to head

Bold360 vs tawk.to

B

Bold360

Live Chat

AI-powered customer engagement and service platform

From
On request
Rated
-
Full reviewWebsite
tawk.to logo

tawk.to

Live Chat

100% free live chat software

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only tawk.to has a free tier, so it costs nothing to try first.
  • Each has a real cost: Bold360 bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.; tawk.to removing the Powered by tawk.to branding costs an extra $29/month even on the free plan
  • They diverge on capability: Bold360 covers Live chat messaging, tawk.to covers Live chat.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Bold360 and tawk.to actually diverge.

Attributes where Bold360 and tawk.to differ
AttributeBold360tawk.to
Starting priceOn requestFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Mobile app, IOS, AndroidWeb, Ios, Android, Windows, Mac
Founded20052013

Identical on both: user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Bold360

  • Live chat messaging
  • AI chatbots
  • Email support
  • Salesforce
  • IBM Watson
  • API
  • Webhooks
  • Mobile app support

Only in tawk.to

  • Live chat
  • Ticketing
  • CRM
  • Video chat
  • Screen sharing
  • WordPress
  • Shopify
  • Wix

Both cover

  • Knowledge base
  • Web support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Bold360

  • Customer engagementnot tawk.to
  • Lead generationnot tawk.to
  • Customer supportnot tawk.to
  • Sales automationnot tawk.to

tawk.to

  • Website live chat and visitor engagementnot Bold360
  • Customer support automationnot Bold360

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Bold360

  • Bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.

tawk.to

  • Removing the Powered by tawk.to branding costs an extra $29/month even on the free plan
  • Enhanced AI Assist chatbot is a paid add-on starting at $29/month rather than included free
  • Human staffed chat agents are billed at $1/hour as a separate add-on

Pricing, plan by plan

Bold360

On request
  • Starter$75/month
    • Live chat
    • Basic AI
    • Chatbot
  • Professional$150/month
    • Advanced AI
    • Omnichannel
  • Enterprise$undefined/month
    • Custom solutions
    • Dedicated support

tawk.to

Free
  • Free Core SoftwareFree
    • Live chat software with no feature limitations
    • Chat pages
    • Knowledge base (hosted help center)
  • Branding Removal$29/month
    • Remove Powered by tawk.to widget branding
  • AI Assist Premium$29/month
    • AI-powered chatbot automation
  • Hired Chat Agents$1/hour
    • Professional trained agents 24/7/365

Which should you pick?

Choose Bold360 if

  • You need live chat messaging.
  • You work on Web, Mobile app, IOS, Android.
  • You also want ai chatbots.
Bold360 review

Choose tawk.to if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android, Windows, Mac.
  • You also want ticketing.
tawk.to review

Questions people ask

Is Bold360 or tawk.to better?
Neither clearly leads. Bold360 starts at On request and tawk.to at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Bold360 or tawk.to?
tawk.to has a free tier; the other does not. Paid plans start at On request for Bold360 and Free for tawk.to.
Does Bold360 or tawk.to run on more platforms?
Bold360 runs on Web, Mobile app, IOS, Android. tawk.to runs on Web, Ios, Android, Windows, Mac.
Can I use tawk.to for free?
Yes. tawk.to has a free tier, so you can try it without paying. Bold360 starts at On request.
What is Bold360 best used for?
Bold360 is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what tawk.to is typically brought in for.
What can Bold360 do that tawk.to cannot?
Bold360 covers Live chat messaging, AI chatbots, Email support, Salesforce. tawk.to covers Live chat, Ticketing, CRM, Video chat. Both handle Knowledge base, Web support, Android support.

Answered from the vendors’ own pages

tawk.to: How much does tawk.to cost?

tawk.to is free for core live chat, knowledge base, ticketing, and CRM. Premium add-ons start at $29/month for branding removal or AI Assist, and $1/hour for hired chat agents.

Source
tawk.to: Is tawk.to free forever?

Yes, tawk.to's core software including live chat, knowledge base, ticketing, and contacts is free forever with no feature limitations.

Source
tawk.to: How are tawk.to's hired chat agents priced?

Hired chat agents are billed at $1 per hour with professional trained staff providing 24/7/365 support.

Source
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