Software · head to head
Bold360 vs tawk.to
B
Bold360
Software
AI-powered customer engagement and service platform
- From
- On request
- Rated
- -
The short version
- Only tawk.to has a free tier, so it costs nothing to try first.
- Each has a real cost: Bold360 bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.; tawk.to removing the Powered by tawk.to branding costs an extra $29/month even on the free plan
- They diverge on capability: Bold360 covers Live chat messaging, tawk.to covers Live chat.
Where they differ
Only the attributes on which Bold360 and tawk.to actually diverge.
Identical on both: user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Bold360
- Live chat messaging
- AI chatbots
- Email support
- Salesforce
- IBM Watson
- API
- Webhooks
- Mobile app support
Only in tawk.to
- Live chat
- Ticketing
- CRM
- Video chat
- Screen sharing
- WordPress
- Shopify
- Wix
Both cover
- Knowledge base
- Web support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Bold360
- Customer engagementnot tawk.to
- Lead generationnot tawk.to
- Customer supportnot tawk.to
- Sales automationnot tawk.to
tawk.to
- Budget-conscious sites wanting free core live chat and paying only for specific add-ons like AI or staffed agentsnot Bold360
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Bold360
- Bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.
tawk.to
- Removing the Powered by tawk.to branding costs an extra $29/month even on the free plan
- Enhanced AI Assist chatbot is a paid add-on starting at $29/month rather than included free
- Human staffed chat agents are billed at $1/hour as a separate add-on
Pricing, plan by plan
Bold360
On request- Starter$75/month
- Live chat
- Basic AI
- Chatbot
- Professional$150/month
- Advanced AI
- Omnichannel
- Enterprise$undefined/month
- Custom solutions
- Dedicated support
tawk.to
Free- Free ForeverFree
- Unlimited agents
- Unlimited history
- Mobile apps
- Hired Agent$1/hour
- Professional agents
- 24/7 coverage
- Quality assured
- Remove Branding$19/month
- White label
- Custom branding
Which should you pick?
Choose Bold360 if
- You need live chat messaging.
- You work on Web, Mobile app, IOS, Android.
- You also want ai chatbots.
Choose tawk.to if
- You need live chat.
- You want to start without paying.
- You work on Web, Ios, Android, Windows, Mac.
- You also want ticketing.
Questions people ask
- Is Bold360 or tawk.to better?
- Neither clearly leads. Bold360 starts at On request and tawk.to at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Bold360 or tawk.to?
- tawk.to has a free tier; the other does not. Paid plans start at On request for Bold360 and Free for tawk.to.
- Does Bold360 or tawk.to run on more platforms?
- Bold360 runs on Web, Mobile app, IOS, Android. tawk.to runs on Web, Ios, Android, Windows, Mac.
- Can I use tawk.to for free?
- Yes. tawk.to has a free tier, so you can try it without paying. Bold360 starts at On request.
- What is Bold360 best used for?
- Bold360 is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what tawk.to is typically brought in for.
- What can Bold360 do that tawk.to cannot?
- Bold360 covers Live chat messaging, AI chatbots, Email support, Salesforce. tawk.to covers Live chat, Ticketing, CRM, Video chat. Both handle Knowledge base, Web support, Android support.