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Software · head to head

Gorgias vs tawk.to

Gorgias logo

Gorgias

Software

E-commerce helpdesk built for Shopify

From
$10/month
Rated
-
Full reviewWebsite
tawk.to logo

tawk.to

Software

100% free live chat software

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only tawk.to has a free tier, so it costs nothing to try first.
  • Each has a real cost: Gorgias helpdesk plans are metered by ticket volume, scaling from 50 to 5,000 tickets a month rather than a flat per-agent fee; tawk.to removing the Powered by tawk.to branding costs an extra $29/month even on the free plan
  • They diverge on capability: Gorgias covers Omnichannel inbox, tawk.to covers Live chat.

Where they differ

Only the attributes on which Gorgias and tawk.to actually diverge.

Attributes where Gorgias and tawk.to differ
AttributeGorgiastawk.to
Starting price$10/monthFree
Pricing modelusage-basedfree
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb, Ios, Android, Windows, Mac
Founded20152013

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gorgias

  • Omnichannel inbox
  • Order management
  • Macros
  • Automation
  • Revenue tracking
  • Self-service
  • BigCommerce
  • Magento

Only in tawk.to

  • Live chat
  • Ticketing
  • Knowledge base
  • CRM
  • Video chat
  • Screen sharing
  • WordPress
  • Wix

Both cover

  • Shopify
  • GDPR
  • SSL
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Gorgias

  • E-commerce support teams wanting AI-resolved conversations billed only on successful resolutionsnot tawk.to

tawk.to

  • Budget-conscious sites wanting free core live chat and paying only for specific add-ons like AI or staffed agentsnot Gorgias

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gorgias

  • Helpdesk plans are metered by ticket volume, scaling from 50 to 5,000 tickets a month rather than a flat per-agent fee
  • The AI Agent is billed separately per resolved conversation on every plan rather than included in the flat seat or ticket price

tawk.to

  • Removing the Powered by tawk.to branding costs an extra $29/month even on the free plan
  • Enhanced AI Assist chatbot is a paid add-on starting at $29/month rather than included free
  • Human staffed chat agents are billed at $1/hour as a separate add-on

Pricing, plan by plan

Gorgias

$10/month
  • Starter$10/month
    • 50 tickets/month
    • 3 user seats
    • Email & social
  • Basic$60/month
    • 300 tickets/month
    • Unlimited users
    • Phone support
  • Pro$360/month
    • 2000 tickets/month
    • Advanced automation
    • Revenue statistics
  • Advanced$900/month
    • 5000 tickets/month
    • Dedicated CSM
    • Custom integrations

tawk.to

Free
  • Free ForeverFree
    • Unlimited agents
    • Unlimited history
    • Mobile apps
  • Hired Agent$1/hour
    • Professional agents
    • 24/7 coverage
    • Quality assured
  • Remove Branding$19/month
    • White label
    • Custom branding

Which should you pick?

Choose Gorgias if

  • You need omnichannel inbox.
  • You work on Web, Ios, Android.
  • You also want order management.
Gorgias review

Choose tawk.to if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android, Windows, Mac.
  • You also want ticketing.
tawk.to review

Questions people ask

Is Gorgias or tawk.to better?
Neither clearly leads. Gorgias starts at $10/month and tawk.to at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gorgias or tawk.to?
tawk.to has a free tier; the other does not. Paid plans start at $10/month for Gorgias and Free for tawk.to.
Does Gorgias or tawk.to run on more platforms?
Gorgias runs on Web, Ios, Android. tawk.to runs on Web, Ios, Android, Windows, Mac.
Can I use tawk.to for free?
Yes. tawk.to has a free tier, so you can try it without paying. Gorgias starts at $10/month.
What is Gorgias best used for?
Gorgias is most often used for e-commerce support teams wanting ai-resolved conversations billed only on successful resolutions. Of those, e-commerce support teams wanting ai-resolved conversations billed only on successful resolutions is not what tawk.to is typically brought in for.
What can Gorgias do that tawk.to cannot?
Gorgias covers Omnichannel inbox, Order management, Macros, Automation. tawk.to covers Live chat, Ticketing, Knowledge base, CRM. Both handle Shopify, GDPR, SSL, Web support.
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