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HubSpot Live Chat vs tawk.to

HubSpot Live Chat logo

HubSpot Live Chat

Software

Live chat integrated with HubSpot CRM platform

From
Free
Rated
-
Full reviewWebsite
tawk.to logo

tawk.to

Software

100% free live chat software

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: HubSpot Live Chat the Internet Archive's capture of HubSpot's live chat page on 4 January 2022 confirmed live chat is offered free as part of Service Hub, which the page states also has separate premium plans, though no premium figure appeared on the page itself.; tawk.to removing the Powered by tawk.to branding costs an extra $29/month even on the free plan
  • They diverge on capability: HubSpot Live Chat covers Live chat messaging, tawk.to covers Live chat.

Where they differ

Only the attributes on which HubSpot Live Chat and tawk.to actually diverge.

Attributes where HubSpot Live Chat and tawk.to differ
AttributeHubSpot Live Chattawk.to
Pricing modelfreemiumfree
PlatformsWeb, Mobile app, IOS, AndroidWeb, Ios, Android, Windows, Mac
Founded20062013

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in HubSpot Live Chat

  • Live chat messaging
  • CRM integration
  • Visitor identification
  • Chatbot builder
  • Salesforce
  • Slack
  • Gmail
  • Outlook

Only in tawk.to

  • Live chat
  • Ticketing
  • Knowledge base
  • CRM
  • Video chat
  • Screen sharing
  • WordPress
  • Shopify

Both cover

  • Web support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

HubSpot Live Chat

  • Customer engagementnot tawk.to
  • Lead generationnot tawk.to
  • Customer supportnot tawk.to
  • Sales automationnot tawk.to

tawk.to

  • Budget-conscious sites wanting free core live chat and paying only for specific add-ons like AI or staffed agentsnot HubSpot Live Chat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

HubSpot Live Chat

  • The Internet Archive's capture of HubSpot's live chat page on 4 January 2022 confirmed live chat is offered free as part of Service Hub, which the page states also has separate premium plans, though no premium figure appeared on the page itself.

tawk.to

  • Removing the Powered by tawk.to branding costs an extra $29/month even on the free plan
  • Enhanced AI Assist chatbot is a paid add-on starting at $29/month rather than included free
  • Human staffed chat agents are billed at $1/hour as a separate add-on

Pricing, plan by plan

HubSpot Live Chat

Free
  • FreeFree
    • Live chat
    • CRM
    • Basic features
  • Starter$50/month
    • Marketing automation
    • Enhanced features
  • Professional$320/month
    • Advanced workflows
    • Custom reporting

tawk.to

Free
  • Free ForeverFree
    • Unlimited agents
    • Unlimited history
    • Mobile apps
  • Hired Agent$1/hour
    • Professional agents
    • 24/7 coverage
    • Quality assured
  • Remove Branding$19/month
    • White label
    • Custom branding

Which should you pick?

Choose HubSpot Live Chat if

  • You need live chat messaging.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want crm integration.
HubSpot Live Chat review

Choose tawk.to if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android, Windows, Mac.
  • You also want ticketing.
tawk.to review

Questions people ask

Is HubSpot Live Chat or tawk.to better?
Neither clearly leads. HubSpot Live Chat starts at Free and tawk.to at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, HubSpot Live Chat or tawk.to?
HubSpot Live Chat starts at Free and tawk.to at Free.
Does HubSpot Live Chat or tawk.to run on more platforms?
HubSpot Live Chat runs on Web, Mobile app, IOS, Android. tawk.to runs on Web, Ios, Android, Windows, Mac.
Can I use HubSpot Live Chat for free?
Both have a free tier, so you can try either at no cost before committing.
What is HubSpot Live Chat best used for?
HubSpot Live Chat is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what tawk.to is typically brought in for.
What can HubSpot Live Chat do that tawk.to cannot?
HubSpot Live Chat covers Live chat messaging, CRM integration, Visitor identification, Chatbot builder. tawk.to covers Live chat, Ticketing, Knowledge base, CRM. Both handle Web support, Android support.
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