Softwr

Live Chat · head to head

Smartsupp vs tawk.to

Smartsupp logo

Smartsupp

Live Chat

Live chat with advanced visitor tracking and co-browsing

From
Free
Rated
-
Full reviewWebsite
tawk.to logo

tawk.to

Live Chat

100% free live chat software

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Smartsupp free tier limited to 25 conversations per month and 14-day history; tawk.to removing the Powered by tawk.to branding costs an extra $29/month even on the free plan
  • They diverge on capability: Smartsupp covers Live chat messaging, tawk.to covers Live chat.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Smartsupp and tawk.to actually diverge.

Attributes where Smartsupp and tawk.to differ
AttributeSmartsupptawk.to
Pricing modelsubscriptionfreemium
PlatformsWeb, Mobile app, IOS, AndroidWeb, Ios, Android, Windows, Mac
Founded20122013

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Smartsupp

  • Live chat messaging
  • Co-browsing
  • Visitor tracking
  • Heatmaps
  • Slack
  • API
  • Mobile app support
  • IOS support

Only in tawk.to

  • Live chat
  • Ticketing
  • Knowledge base
  • CRM
  • Video chat
  • Screen sharing
  • WordPress
  • Wix

Both cover

  • Shopify
  • Zapier
  • Web support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Smartsupp

  • Small teams wanting a bundled live chat and low-volume AI agent starting under $20/monthnot tawk.to

tawk.to

  • Website live chat and visitor engagementnot Smartsupp
  • Customer support automationnot Smartsupp

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Smartsupp

  • Free tier limited to 25 conversations per month and 14-day history
  • Annual billing required for best pricing (up to 30% savings)
  • Operator limits scale with plan tier

tawk.to

  • Removing the Powered by tawk.to branding costs an extra $29/month even on the free plan
  • Enhanced AI Assist chatbot is a paid add-on starting at $29/month rather than included free
  • Human staffed chat agents are billed at $1/hour as a separate add-on

Pricing, plan by plan

Smartsupp

Free
  • FreeFree
    • 1 operator
    • 25 conversations per month
    • 14-day conversation history
  • Solo$17/month
    • 1 operator
    • Unlimited conversations
    • All channels including email
  • Plus$25/month
    • 3 operators
    • Unlimited conversations
    • Automation workflows
  • Expert$83/month
    • 5+ operators
    • Unlimited conversations
    • Premium support

tawk.to

Free
  • Free Core SoftwareFree
    • Live chat software with no feature limitations
    • Chat pages
    • Knowledge base (hosted help center)
  • Branding Removal$29/month
    • Remove Powered by tawk.to widget branding
  • AI Assist Premium$29/month
    • AI-powered chatbot automation
  • Hired Chat Agents$1/hour
    • Professional trained agents 24/7/365

Which should you pick?

Choose Smartsupp if

  • You need live chat messaging.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want co-browsing.
Smartsupp review

Choose tawk.to if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android, Windows, Mac.
  • You also want ticketing.
tawk.to review

Questions people ask

Is Smartsupp or tawk.to better?
Neither clearly leads. Smartsupp starts at Free and tawk.to at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Smartsupp or tawk.to?
Smartsupp starts at Free and tawk.to at Free.
Does Smartsupp or tawk.to run on more platforms?
Smartsupp runs on Web, Mobile app, IOS, Android. tawk.to runs on Web, Ios, Android, Windows, Mac.
Can I use Smartsupp for free?
Both have a free tier, so you can try either at no cost before committing.
What is Smartsupp best used for?
Smartsupp is most often used for small teams wanting a bundled live chat and low-volume ai agent starting under $20/month. Of those, small teams wanting a bundled live chat and low-volume ai agent starting under $20/month is not what tawk.to is typically brought in for.
What can Smartsupp do that tawk.to cannot?
Smartsupp covers Live chat messaging, Co-browsing, Visitor tracking, Heatmaps. tawk.to covers Live chat, Ticketing, Knowledge base, CRM. Both handle Shopify, Zapier, Web support, Android support.

Answered from the vendors’ own pages

Smartsupp: How much does Smartsupp cost?

Smartsupp offers a free plan for up to 25 conversations monthly. Paid plans start at $17/month for Solo (annual: $204/year), $25/month for Plus, and $83/month for Expert. Enterprise plans start at $280/month with custom features and annual billing offers up to 30% savings.

Source
tawk.to: How much does tawk.to cost?

tawk.to is free for core live chat, knowledge base, ticketing, and CRM. Premium add-ons start at $29/month for branding removal or AI Assist, and $1/hour for hired chat agents.

Source
Smartsupp: What is included in Smartsupp's free tier?

Smartsupp's free tier includes 1 operator, up to 25 conversations per month, 14-day conversation history, and basic channel support. All paid plans offer unlimited conversations and advanced features including AI-powered reply assists.

Source
tawk.to: Is tawk.to free forever?

Yes, tawk.to's core software including live chat, knowledge base, ticketing, and contacts is free forever with no feature limitations.

Source
Smartsupp: What payment options and currencies does Smartsupp support?

Smartsupp accepts monthly or annual billing with annual subscriptions providing up to 30% savings. The platform supports multiple currencies including CZK, EUR, USD, and PLN. A 14-day free trial is available for paid plans with no credit card required initially.

Source
tawk.to: How are tawk.to's hired chat agents priced?

Hired chat agents are billed at $1 per hour with professional trained staff providing 24/7/365 support.

Source
Share

Related pages

More on Smartsupp

More on tawk.to

Keep looking

Other head to heads