Softwr

Travel · head to head

Roomsy vs TrustYou

R

Roomsy

Travel

Per room hotel and hostel PMS with published prices and monthly minimums

From
Free
Rated
-
Full reviewWebsite
TrustYou logo

TrustYou

Travel

Guest review aggregation, survey and reputation analytics for hotels

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Roomsy has a free tier, so it costs nothing to try first.
  • Each has a real cost: Roomsy every tier has a monthly floor, so a twelve room property on Essential pays $80 rather than $48 and the advertised per room rate is only real above the break-even room count.; TrustYou pricing is not published at any tier, so a single hotel cannot compare it against cheaper reputation tools without entering a sales process.
  • They diverge on capability: Roomsy covers Booking calendar, TrustYou covers Review aggregation.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Roomsy and TrustYou actually diverge.

Attributes where Roomsy and TrustYou differ
AttributeRoomsyTrustYou
Starting priceFreeOn request
Pricing modelPer room per monthquote
Free tierYesNo
PlatformsWeb, iOS, AndroidWeb

Identical on both: user rating (Not yet rated), category (Travel).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Roomsy

  • Booking calendar
  • Online booking engine
  • Channel manager
  • Hostel bed management
  • Invoicing and reporting
  • Multi-property

Only in TrustYou

  • Review aggregation
  • Semantic analysis
  • Competitor benchmarking
  • Guest surveys
  • Review response tooling
  • Score syndication
  • Multi-property reporting
  • Customer data profiles

What people use each for

The jobs each tool is most often brought in to do.

Roomsy

  • A twenty five room motel wanting OTA sync and a direct booking engine on a published price with no sales callnot TrustYou
  • A hostel needing dorm bed inventory rather than room-only modellingnot TrustYou
  • An owner running a very small property who wants a free booking calendar and engine before paying anythingnot TrustYou
  • A two-property operator wanting one login and consolidated occupancy figures without enterprise pricingnot TrustYou

TrustYou

  • A group quality director tracking which operational category drives score decline across thirty hotelsnot Roomsy
  • An independent hotel putting verified review content on its own booking page to compete with OTA social proofnot Roomsy
  • A property running post-stay surveys in several languages and analysing them together with public reviewsnot Roomsy
  • A chain standardising review response so individual general managers are not writing replies ad hocnot Roomsy

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Roomsy

  • Every tier has a monthly floor, so a twelve room property on Essential pays $80 rather than $48 and the advertised per room rate is only real above the break-even room count.
  • Channel management is not on the free or Starter tiers, so the cheapest paid plan cannot connect to Booking.com and buyers regularly select it and then have to upgrade.
  • Some OTA connections are routed through SiteMinder rather than built directly, which introduces a third party into your distribution and a second place for a sync failure to occur.
  • There is no revenue management or dynamic pricing, so rates are manual and go stale unless someone maintains seasonal rules by hand.
  • There is no native point of sale or food and beverage module, so a property with a bar or restaurant runs a separate till and reconciles revenue outside the system.

TrustYou

  • Pricing is not published at any tier, so a single hotel cannot compare it against cheaper reputation tools without entering a sales process.
  • Review syncing is not instant, and delays between a review appearing publicly and appearing in the dashboard undermine the case for using it as an operational alert system.
  • Reporting is inflexible next to a general analytics tool, and groups that want a custom cut of the data often export it rather than build the view inside TrustYou.
  • The newer customer data platform modules overlap heavily with functionality in modern property management systems and hotel CRMs, so buyers risk paying twice for guest profile unification.
  • Much of the underlying review data is now retrievable free through Google Business Profile and OTA extranets, which makes the value proposition rest entirely on analysis and workflow rather than access.

Pricing, plan by plan

Roomsy

Free
  • FreeFree
    • Booking calendar
    • Reporting
    • Invoicing
  • Starter$2/month
    • $2 per room per month
    • $40 monthly minimum
    • Booking engine and core PMS
  • Essential$4/month
    • $4 per room per month
    • $80 monthly minimum
    • Two-way channel manager to major OTAs
  • Pro$6/month
    • $6 per room per month
    • $160 monthly minimum
    • Additional users and advanced reporting

TrustYou

On request
  • TrustYou platform$undefined/year
    • Quoted per property, scaling by portfolio size
    • Reputation, survey and customer data modules priced separately
    • No public rate card

Which should you pick?

Choose Roomsy if

  • You need booking calendar.
  • You want to start without paying.
  • You work on Web, iOS, Android.
  • You also want online booking engine.
Roomsy review

Choose TrustYou if

  • You need review aggregation.
  • You also want semantic analysis.
TrustYou review

Questions people ask

Is Roomsy or TrustYou better?
Neither clearly leads. Roomsy starts at Free and TrustYou at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Roomsy or TrustYou?
Roomsy has a free tier; the other does not. Paid plans start at Free for Roomsy and On request for TrustYou.
Does Roomsy or TrustYou run on more platforms?
Roomsy runs on Web, iOS, Android. TrustYou runs on Web.
Can I use Roomsy for free?
Yes. Roomsy has a free tier, so you can try it without paying. TrustYou starts at On request.
What is Roomsy best used for?
Roomsy is most often used for a twenty five room motel wanting ota sync and a direct booking engine on a published price with no sales call, a hostel needing dorm bed inventory rather than room-only modelling, an owner running a very small property who wants a free booking calendar and engine before paying anything, a two-property operator wanting one login and consolidated occupancy figures without enterprise pricing. Of those, a twenty five room motel wanting ota sync and a direct booking engine on a published price with no sales call and a hostel needing dorm bed inventory rather than room-only modelling are not what TrustYou is typically brought in for.
What can Roomsy do that TrustYou cannot?
Roomsy covers Booking calendar, Online booking engine, Channel manager, Hostel bed management. TrustYou covers Review aggregation, Semantic analysis, Competitor benchmarking, Guest surveys.

Answered from the vendors’ own pages

Roomsy: What does a thirty room hotel pay?

$120 a month on Essential, which is above the $80 floor. Below twenty rooms you pay the floor instead of the per room rate.

TrustYou: How much does TrustYou cost?

It is quoted. Historical directory listings mention entry figures around 75 US dollars a month for a small property, but the vendor does not publish a rate card and group pricing is negotiated.

Roomsy: Which plan includes the channel manager?

Essential at $4 per room per month with an $80 minimum. Free and Starter do not include it.

TrustYou: Does it respond to reviews for me?

It drafts responses and publishes them back to source channels, but a human still approves them unless you configure otherwise.

Roomsy: Is the free plan usable?

For a booking calendar, invoicing and a direct booking engine, yes. Without OTA connections most properties will outgrow it quickly.

TrustYou: Is the score syndication worth it?

It is one of the more defensible parts of the product, because showing verified review content on a direct booking page counters the social proof advantage OTAs hold.

Roomsy: Does Roomsy take commission on bookings?

No. You pay the subscription only.

TrustYou: Do I need it if I use Google Business Profile?

Google gives you your own reviews free. TrustYou adds cross-source aggregation, competitor benchmarking and category-level sentiment, which is the part you are paying for.

Share

Related pages

More on Roomsy

More on TrustYou

Keep looking

Other head to heads