Is Shiji or TrustYou better?

Neither clearly leads. Shiji starts at On request and TrustYou at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Shiji or TrustYou?

Shiji starts at On request and TrustYou at On request.

Does Shiji or TrustYou run on more platforms?

Shiji runs on Web, iOS, Android. TrustYou runs on Web.

What is Shiji best used for?

Shiji is most often used for an international luxury group replacing opera across dozens of properties without moving to a small cloud vendor, a resort with a dozen restaurants and bars needing one point of sale across all outlets, an asia pacific group requiring native multi-currency, multi-language operation across markets, a hotel company consolidating pms, pos and payment onto a single vendor contract. Of those, an international luxury group replacing opera across dozens of properties without moving to a small cloud vendor and a resort with a dozen restaurants and bars needing one point of sale across all outlets are not what TrustYou is typically brought in for.

What can Shiji do that TrustYou cannot?

Shiji covers Daylight PMS, Infrasys POS, Payments, Distribution. TrustYou covers Review aggregation, Semantic analysis, Competitor benchmarking, Guest surveys.

Travel · head to head

Shiji vs TrustYou

Shiji

Travel

Enterprise hospitality platform covering PMS, point of sale and payments, owned by a Chinese listed group

From: On request
Rated: -

Full review Website

TrustYou

Travel

Guest review aggregation, survey and reputation analytics for hotels

From: On request
Rated: -

Full review Website

The short version

Each has a real cost: Shiji chinese ownership and a Shenzhen listing raise data residency and supply chain questions that must be settled during procurement, and in United States government or defence-adjacent accounts they can end the evaluation outright.; TrustYou pricing is not published at any tier, so a single hotel cannot compare it against cheaper reputation tools without entering a sales process.
They diverge on capability: Shiji covers Daylight PMS, TrustYou covers Review aggregation.
Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Shiji and TrustYou actually diverge.

Attributes where Shiji and TrustYou differ
Attribute	Shiji	TrustYou
Platforms	Web, iOS, Android	Web

Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated), category (Travel).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Shiji

Daylight PMS
Infrasys POS
Payments
Distribution
Guest engagement
Open API access
Regional data centres
Multi-language and multi-currency

Only in TrustYou

Review aggregation
Semantic analysis
Competitor benchmarking
Guest surveys
Review response tooling
Score syndication
Multi-property reporting
Customer data profiles

What people use each for

The jobs each tool is most often brought in to do.

Shiji

An international luxury group replacing Opera across dozens of properties without moving to a small cloud vendornot TrustYou
A resort with a dozen restaurants and bars needing one point of sale across all outletsnot TrustYou
An Asia Pacific group requiring native multi-currency, multi-language operation across marketsnot TrustYou
A hotel company consolidating PMS, POS and payment onto a single vendor contractnot TrustYou

TrustYou

A group quality director tracking which operational category drives score decline across thirty hotelsnot Shiji
An independent hotel putting verified review content on its own booking page to compete with OTA social proofnot Shiji
A property running post-stay surveys in several languages and analysing them together with public reviewsnot Shiji
A chain standardising review response so individual general managers are not writing replies ad hocnot Shiji

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Shiji

Chinese ownership and a Shenzhen listing raise data residency and supply chain questions that must be settled during procurement, and in United States government or defence-adjacent accounts they can end the evaluation outright.
Pricing is entirely quoted with no published figures at any product level, so comparing Shiji against Oracle or Mews on cost requires a full sales engagement.
The portfolio is partly assembled from acquisitions, and the degree of integration between products varies, so a group buying several Shiji modules should test the joins rather than assume them.
Implementation timelines at enterprise scale run to many months and require interface development that is charged on top of licence, which is a substantial hidden budget line.
It is not a realistic option below roughly the mid-scale group level; a single independent hotel will not get sensible pricing or attention.

TrustYou

Pricing is not published at any tier, so a single hotel cannot compare it against cheaper reputation tools without entering a sales process.
Review syncing is not instant, and delays between a review appearing publicly and appearing in the dashboard undermine the case for using it as an operational alert system.
Reporting is inflexible next to a general analytics tool, and groups that want a custom cut of the data often export it rather than build the view inside TrustYou.
The newer customer data platform modules overlap heavily with functionality in modern property management systems and hotel CRMs, so buyers risk paying twice for guest profile unification.
Much of the underlying review data is now retrievable free through Google Business Profile and OTA extranets, which makes the value proposition rest entirely on analysis and workflow rather than access.

Pricing, plan by plan

Shiji

On request

Shiji Enterprise Platform$undefined/year
- Quoted per property and per portfolio
- PMS, POS and payments priced as separate lines
- Implementation and interface development charged separately

TrustYou

On request

TrustYou platform$undefined/year
- Quoted per property, scaling by portfolio size
- Reputation, survey and customer data modules priced separately
- No public rate card

Which should you pick?

Choose Shiji if

You need daylight pms.
You work on Web, iOS, Android.
You also want infrasys pos.

Shiji review

Choose TrustYou if

You need review aggregation.
You also want semantic analysis.

TrustYou review

Questions people ask

Is Shiji or TrustYou better?: Neither clearly leads. Shiji starts at On request and TrustYou at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Shiji or TrustYou?: Shiji starts at On request and TrustYou at On request.
Does Shiji or TrustYou run on more platforms?: Shiji runs on Web, iOS, Android. TrustYou runs on Web.
What is Shiji best used for?: Shiji is most often used for an international luxury group replacing opera across dozens of properties without moving to a small cloud vendor, a resort with a dozen restaurants and bars needing one point of sale across all outlets, an asia pacific group requiring native multi-currency, multi-language operation across markets, a hotel company consolidating pms, pos and payment onto a single vendor contract. Of those, an international luxury group replacing opera across dozens of properties without moving to a small cloud vendor and a resort with a dozen restaurants and bars needing one point of sale across all outlets are not what TrustYou is typically brought in for.
What can Shiji do that TrustYou cannot?: Shiji covers Daylight PMS, Infrasys POS, Payments, Distribution. TrustYou covers Review aggregation, Semantic analysis, Competitor benchmarking, Guest surveys.

Answered from the vendors’ own pages

Shiji: What do you actually buy from Shiji?

Most commonly Daylight PMS, Infrasys point of sale, or both, plus payments. The group name covers a wider portfolio than any one hotel purchases.

TrustYou: How much does TrustYou cost?

It is quoted. Historical directory listings mention entry figures around 75 US dollars a month for a small property, but the vendor does not publish a rate card and group pricing is negotiated.

Shiji: Does Chinese ownership matter?

It can. For United States government-adjacent business and some corporate accounts it triggers data residency and supply chain review, so raise it at the start of procurement rather than at contract stage.

TrustYou: Does it respond to reviews for me?

It drafts responses and publishes them back to source channels, but a human still approves them unless you configure otherwise.

Shiji: Is Shiji an alternative to Oracle Hospitality?

Yes, and that is largely its positioning at the enterprise end, particularly in international luxury groups where Infrasys already has deployment.

TrustYou: Is the score syndication worth it?

It is one of the more defensible parts of the product, because showing verified review content on a direct booking page counters the social proof advantage OTAs hold.

Shiji: Can a single hotel buy it?

In principle, but the commercial model, implementation cost and support structure assume a group, and small properties are better served elsewhere.

TrustYou: Do I need it if I use Google Business Profile?

Google gives you your own reviews free. TrustYou adds cross-source aggregation, competitor benchmarking and category-level sentiment, which is the part you are paying for.

Shiji vs TrustYou

Shiji

TrustYou

The short version

Where they differ

What each one covers

Only in Shiji

Only in TrustYou

What people use each for

Shiji

TrustYou

Where each one falls short

Shiji

TrustYou

Pricing, plan by plan

Shiji

TrustYou

Which should you pick?

Choose Shiji if

Choose TrustYou if

Questions people ask

Answered from the vendors’ own pages

Related pages

More on Shiji

More on TrustYou

Keep looking

Other head to heads