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Live Chat & Chatbots · head to head

Capacity vs LivePerson

Capacity logo

Capacity

Live Chat & Chatbots

AI-powered customer service automation platform

From
On request
Rated
-
Full reviewWebsite
LivePerson logo

LivePerson

Live Chat & Chatbots

Enterprise-grade conversational AI platform

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Capacity two-part pricing, an annual platform fee plus usage, so the bill is not knowable from the tier alone; LivePerson no price is published for any of the three tiers, and the page states no cost metric
  • They diverge on capability: Capacity covers AI chatbot, LivePerson covers Live chat.

Where they differ

Only the attributes on which Capacity and LivePerson actually diverge.

Attributes where Capacity and LivePerson differ
AttributeCapacityLivePerson
PlatformsWeb, Mobile, Chat widgets, APIWeb, Mobile app, IOS, Android, Messaging apps
Founded20161995

Identical on both: starting price (On request), pricing model (subscription), free tier (No), user rating (Not yet rated), category (Live Chat & Chatbots).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Capacity

  • AI chatbot
  • Knowledge management
  • Multi-channel support
  • Analytics
  • ServiceNow
  • Mobile support
  • Chat widgets support
  • API support

Only in LivePerson

  • Live chat
  • Conversational AI
  • Mobile messaging
  • Intent detection
  • Webhooks
  • Mobile app support
  • IOS support
  • Android support

Both cover

  • Salesforce
  • Zendesk
  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Capacity

  • Knowledge base and helpdesk deflectionnot LivePerson
  • AI agents answering across chat, voice, email and SMSnot LivePerson
  • Real-time assistance for human agents on a callnot LivePerson
  • Automating multi-step support workflowsnot LivePerson
  • Regulated support environments needing the HIPAA packagenot LivePerson

LivePerson

  • Conversational AI and messaging across web, SMS and social channelsnot Capacity
  • Routing customer conversations between bots and human agentsnot Capacity

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Capacity

  • Two-part pricing, an annual platform fee plus usage, so the bill is not knowable from the tier alone
  • AI usage is metered by channel: per response on chat and email, per minute on voice and per message on SMS
  • Agent Assist and conversation intelligence are charged per hour of agent time on top
  • Live chat, agent assist and conversation intelligence require the Pro tier
  • The HIPAA package and advanced workflows are Enterprise only
  • No prices are published for any tier

LivePerson

  • No price is published for any of the three tiers, and the page states no cost metric
  • Despite advertising minimal add ons, SMS outbound and WhatsApp carry separate charges plus a 15% handling fee
  • X is supported only with additional fees
  • Every route to a figure is a quote request or an RFP

Pricing, plan by plan

Capacity

On request
  • Starter$125/month
    • AI chatbot
    • Up to 50 articles
  • Professional$300/month
    • Unlimited articles
    • Advanced AI
  • Enterprise$undefined/month
    • Full customization
    • Dedicated support

LivePerson

On request
  • Professional$100/month
    • Live chat
    • Basic AI
    • Automations
  • Enterprise$500/month
    • Advanced AI
    • Custom integrations
  • Premium$undefined/month
    • Custom solutions
    • Dedicated support

Which should you pick?

Choose Capacity if

  • You need ai chatbot.
  • You work on Web, Mobile, Chat widgets, API.
  • You also want knowledge management.
Capacity review

Choose LivePerson if

  • You need live chat.
  • You work on Web, Mobile app, IOS, Android, Messaging apps.
  • You also want conversational ai.
LivePerson review

Questions people ask

Is Capacity or LivePerson better?
Neither clearly leads. Capacity starts at On request and LivePerson at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Capacity or LivePerson?
Capacity starts at On request and LivePerson at On request.
Does Capacity or LivePerson run on more platforms?
Capacity runs on Web, Mobile, Chat widgets, API. LivePerson runs on Web, Mobile app, IOS, Android, Messaging apps.
What is Capacity best used for?
Capacity is most often used for knowledge base and helpdesk deflection, ai agents answering across chat, voice, email and sms, real-time assistance for human agents on a call, automating multi-step support workflows. Of those, knowledge base and helpdesk deflection and ai agents answering across chat, voice, email and sms are not what LivePerson is typically brought in for.
What can Capacity do that LivePerson cannot?
Capacity covers AI chatbot, Knowledge management, Multi-channel support, Analytics. LivePerson covers Live chat, Conversational AI, Mobile messaging, Intent detection. Both handle Salesforce, Zendesk, Slack, Web support.
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