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Software · head to head

Freshdesk vs Yellow.ai

Freshdesk logo

Freshdesk

Software

Delight your customers, effortlessly

From
$19/month
Rated
-
Full reviewWebsite
Yellow.ai logo

Yellow.ai

Software

Enterprise AI platform for customer experience

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Freshdesk growth tier lacks multilingual helpdesk and custom reporting dashboards; Yellow.ai free plan caps chat sessions at 500 per month, then charges $0.99 per additional resolution
  • They diverge on capability: Freshdesk covers Ticketing, Yellow.ai covers AI chatbots.

Where they differ

Only the attributes on which Freshdesk and Yellow.ai actually diverge.

Attributes where Freshdesk and Yellow.ai differ
AttributeFreshdeskYellow.ai
Starting price$19/monthOn request
PlatformsWebWeb, Mobile, Messaging apps, Voice assistants
Founded20102016

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshdesk

  • Ticketing
  • Automation
  • Self-service
  • Team collaboration
  • SLA management
  • Reporting
  • Mobile apps
  • Microsoft Teams

Only in Yellow.ai

  • AI chatbots
  • NLU capabilities
  • Analytics dashboard
  • Zendesk
  • HubSpot
  • Web support
  • Mobile support
  • Messaging apps support

Both cover

  • Multi-channel support
  • Slack
  • Salesforce

What people use each for

The jobs each tool is most often brought in to do.

Freshdesk

  • Help desk and ticketing systemnot Yellow.ai
  • Customer support portal and knowledge basenot Yellow.ai
  • Multi-channel support coordinationnot Yellow.ai
  • AI-assisted support agent interactionnot Yellow.ai

Yellow.ai

  • Businesses wanting to trial an AI chat agent before committing to per-resolution or enterprise billingnot Freshdesk

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshdesk

  • Growth tier lacks multilingual helpdesk and custom reporting dashboards
  • Skill-based routing available only on Enterprise tier
  • Freddy AI Copilot requires separate £29/agent/month add-on on Pro and Enterprise plans
  • AI agent sessions charged beyond initial 500 sessions: £49 per additional 100 sessions
  • Day passes for non-agents vary by tier: £2 (Growth), £7 (Pro), £12 (Enterprise)

Yellow.ai

  • Free plan caps chat sessions at 500 per month, then charges $0.99 per additional resolution
  • Enterprise plan pricing is not published and requires contacting sales for a custom quote
  • Basic plan pricing is not disclosed on the pricing page either, only feature details

Pricing, plan by plan

Freshdesk

$19/month

No published plan breakdown. See the Freshdesk review.

Yellow.ai

On request
  • Starter$150/month
    • AI chatbot
    • 1 integration
  • Professional$400/month
    • Multi-channel
    • Advanced analytics
  • Enterprise$undefined/month
    • Custom solutions
    • Dedicated team

Which should you pick?

Choose Freshdesk if

  • You need ticketing.
  • You also want automation.
Freshdesk review

Choose Yellow.ai if

  • You need ai chatbots.
  • You work on Web, Mobile, Messaging apps, Voice assistants.
  • You also want nlu capabilities.
Yellow.ai review

Questions people ask

Is Freshdesk or Yellow.ai better?
Neither clearly leads. Freshdesk starts at $19/month and Yellow.ai at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshdesk or Yellow.ai?
Freshdesk starts at $19/month and Yellow.ai at On request.
Does Freshdesk or Yellow.ai run on more platforms?
Freshdesk runs on Web. Yellow.ai runs on Web, Mobile, Messaging apps, Voice assistants.
What is Freshdesk best used for?
Freshdesk is most often used for help desk and ticketing system, customer support portal and knowledge base, multi-channel support coordination, ai-assisted support agent interaction. Of those, help desk and ticketing system and customer support portal and knowledge base are not what Yellow.ai is typically brought in for.
What can Freshdesk do that Yellow.ai cannot?
Freshdesk covers Ticketing, Automation, Self-service, Team collaboration. Yellow.ai covers AI chatbots, NLU capabilities, Analytics dashboard, Zendesk. Both handle Multi-channel support, Slack, Salesforce.
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