Softwr

Live Chat · head to head

Yellow.ai vs Zoho Desk

Yellow.ai logo

Yellow.ai

Live Chat

Enterprise AI platform for customer experience

From
On request
Rated
-
Full reviewWebsite
Zoho Desk logo

Zoho Desk

Customer Support

Context-aware help desk software

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Zoho Desk has a free tier, so it costs nothing to try first.
  • Each has a real cost: Yellow.ai free plan caps chat sessions at 500 per month, then charges $0.99 per additional resolution; Zoho Desk free plan caps at three user licenses; paid plans (Express, Standard, Professional, Enterprise) are billed annually to get the listed rate, with monthly billing costing more, and light user seats are priced separately from full agent seats
  • They diverge on capability: Yellow.ai covers AI chatbots, Zoho Desk covers Ticket management.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Yellow.ai and Zoho Desk actually diverge.

Attributes where Yellow.ai and Zoho Desk differ
AttributeYellow.aiZoho Desk
Starting priceOn requestFree
Free tierNoYes
PlatformsWeb, Mobile, Messaging apps, Voice assistantsWeb, Ios, Android
CategoryLive ChatCustomer Support
Founded20161996

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Yellow.ai

  • AI chatbots
  • NLU capabilities
  • Analytics dashboard
  • Zendesk
  • HubSpot
  • Mobile support
  • Messaging apps support
  • Voice assistants support

Only in Zoho Desk

  • Ticket management
  • AI assistant
  • Automation
  • Knowledge base
  • Reporting
  • Zoho CRM
  • G Suite
  • Microsoft 365

Both cover

  • Multi-channel support
  • Salesforce
  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Yellow.ai

  • Businesses wanting to trial an AI chat agent before committing to per-resolution or enterprise billingnot Zoho Desk

Zoho Desk

  • Multi-channel supportnot Yellow.ai
  • IT help desknot Yellow.ai
  • Customer servicenot Yellow.ai

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Yellow.ai

  • Free plan caps chat sessions at 500 per month, then charges $0.99 per additional resolution
  • Enterprise plan pricing is not published and requires contacting sales for a custom quote
  • Basic plan pricing is not disclosed on the pricing page either, only feature details

Zoho Desk

  • Free plan caps at three user licenses; paid plans (Express, Standard, Professional, Enterprise) are billed annually to get the listed rate, with monthly billing costing more, and light user seats are priced separately from full agent seats

Pricing, plan by plan

Yellow.ai

On request
  • Starter$150/month
    • AI chatbot
    • 1 integration
  • Professional$400/month
    • Multi-channel
    • Advanced analytics
  • Enterprise$undefined/month
    • Custom solutions
    • Dedicated team

Zoho Desk

Free
  • FreeFree
    • 3 agents
    • Email ticketing
    • Help center
  • Standard$14/month
    • Social channels
    • Workflow automation
    • Customer happiness ratings
  • Professional$23/month
    • Multi-department
    • Round-robin assignment
    • Custom fields
  • Enterprise$40/month
    • AI Zia
    • Multi-brand help center
    • Advanced analytics

Which should you pick?

Choose Yellow.ai if

  • You need ai chatbots.
  • You work on Web, Mobile, Messaging apps, Voice assistants.
  • You also want nlu capabilities.
Yellow.ai review

Choose Zoho Desk if

  • You need ticket management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want ai assistant.
Zoho Desk review

Questions people ask

Is Yellow.ai or Zoho Desk better?
Neither clearly leads. Yellow.ai starts at On request and Zoho Desk at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Yellow.ai or Zoho Desk?
Zoho Desk has a free tier; the other does not. Paid plans start at On request for Yellow.ai and Free for Zoho Desk.
Does Yellow.ai or Zoho Desk run on more platforms?
Yellow.ai runs on Web, Mobile, Messaging apps, Voice assistants. Zoho Desk runs on Web, Ios, Android.
Can I use Zoho Desk for free?
Yes. Zoho Desk has a free tier, so you can try it without paying. Yellow.ai starts at On request.
What is Yellow.ai best used for?
Yellow.ai is most often used for businesses wanting to trial an ai chat agent before committing to per-resolution or enterprise billing. Of those, businesses wanting to trial an ai chat agent before committing to per-resolution or enterprise billing is not what Zoho Desk is typically brought in for.
What can Yellow.ai do that Zoho Desk cannot?
Yellow.ai covers AI chatbots, NLU capabilities, Analytics dashboard, Zendesk. Zoho Desk covers Ticket management, AI assistant, Automation, Knowledge base. Both handle Multi-channel support, Salesforce, Slack, Web support.

Answered from the vendors’ own pages

Yellow.ai: What does Yellow.ai's free tier include?

The free plan includes 1 AI agent, 500 monthly chat sessions with overage at $0.99 per additional resolution, and limited features.

Source
Zoho Desk: What is the starting price and trial period?

Zoho Desk offers a free forever plan with 3 user licenses, plus paid tiers starting from ₹420 per user per month when billed annually. A 15-day free trial is available without requiring a credit card.

Source
Yellow.ai: What compliance certifications does the Enterprise plan provide?

The Enterprise tier includes SOC2, GDPR, and ISO compliance standards, ensuring enterprise-grade security and data handling.

Source
Zoho Desk: Are there lock-ins or hidden costs?

No lock-ins and no hidden costs. Once your 15-day free trial ends, your plan automatically downgrades to the free plan.

Source
Yellow.ai: How many agents and channels can I deploy with Yellow.ai's paid plans?

The Basic plan allows expandable agents and channels with 1,000 user records, while the Enterprise plan offers unlimited agents, sessions, and access to 35+ channels.

Source
Zoho Desk: What payment methods are accepted?

Zoho Desk accepts Visa, MasterCard, American Express, and PayPal. Bank transfer or check transfer is accepted for yearly subscriptions.

Source
Yellow.ai: How do I find out Enterprise pricing for Yellow.ai?

The Enterprise plan pricing is not listed publicly and requires contacting the sales team for a custom quote.

Source
Zoho Desk: Are there discounts for annual commitments?

Yes, Zoho Desk offers discounts on upfront annual commitments, with savings up to 34% off monthly rates.

Source
Share

Related pages

More on Yellow.ai

More on Zoho Desk

Keep looking

Other head to heads