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Software · head to head

Capsule vs SugarCRM

Capsule logo

Capsule

Software

Visual CRM for small teams

From
$19/month
Rated
-
Full reviewWebsite
SugarCRM logo

SugarCRM

Software

Customer relationship software for your business

From
$40/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Capsule the free plan is capped at 2 users, 250 contacts, 5 custom fields and a single pipeline; SugarCRM every plan carries a 15 user minimum, so the entry cost is 15 seats regardless of team size
  • They diverge on capability: Capsule covers Deal tracking, SugarCRM covers Sales pipeline.

Where they differ

Only the attributes on which Capsule and SugarCRM actually diverge.

Attributes where Capsule and SugarCRM differ
AttributeCapsuleSugarCRM
Starting price$19/month$40/month
Founded20082004

Identical on both: pricing model (subscription), free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Capsule

  • Deal tracking
  • Task management
  • Email sync
  • Activity timeline
  • Google Apps
  • English language support

Only in SugarCRM

  • Sales pipeline
  • Lead management
  • Marketing automation
  • Customer service
  • Reporting
  • Mobile app
  • Salesforce
  • HubSpot

Both cover

  • Contact management
  • Slack
  • Zapier
  • GDPR
  • Cloud deployment
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Capsule

  • Simple contact and pipeline CRM for a small teamnot SugarCRM
  • Tracking deals and follow-up tasksnot SugarCRM
  • Linking emails and notes to contact recordsnot SugarCRM
  • Multiple sales pipelines on the paid tiersnot SugarCRM

SugarCRM

  • CRM for sales, marketing and service teamsnot Capsule
  • Managing accounts, opportunities and customer history at mid market scalenot Capsule

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Capsule

  • The free plan is capped at 2 users, 250 contacts, 5 custom fields and a single pipeline
  • Contact ceilings gate every tier, from 30,000 on Starter to 120,000 on Advanced
  • Per-user prices are not shown as figures on the pricing page, only as tier names
  • Ultimate is quote-only

SugarCRM

  • Every plan carries a 15 user minimum, so the entry cost is 15 seats regardless of team size
  • At $59 per user on Standard that minimum makes the real floor $885 a month
  • All three tiers are billed annually with no monthly option
  • The vendor still directs buyers to sales for a package rather than treating the published rate as final

Pricing, plan by plan

Capsule

$19/month
  • Starter$19/month
    • Contact management
    • Task tracking
  • Professional$39/month
    • Everything in Starter
    • Pipeline management
    • Reporting
  • Enterprise$99/month
    • Everything in Professional
    • Custom fields
    • API access

SugarCRM

$40/month
  • Professional$40/month
    • Sales automation
    • Contact management
  • Business$60/month
    • Everything in Professional
    • Marketing automation
    • Customer service
  • Enterprise$100/month
    • Everything in Business
    • Advanced customization
    • Dedicated support

Which should you pick?

Choose Capsule if

  • You need deal tracking.
  • You work on Web, Ios, Android.
  • You also want task management.
Capsule review

Choose SugarCRM if

  • You need sales pipeline.
  • You work on Web, Ios, Android.
  • You also want lead management.
SugarCRM review

Questions people ask

Is Capsule or SugarCRM better?
Neither clearly leads. Capsule starts at $19/month and SugarCRM at $40/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Capsule or SugarCRM?
Capsule starts at $19/month and SugarCRM at $40/month.
Does Capsule or SugarCRM run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
What is Capsule best used for?
Capsule is most often used for simple contact and pipeline crm for a small team, tracking deals and follow-up tasks, linking emails and notes to contact records, multiple sales pipelines on the paid tiers. Of those, simple contact and pipeline crm for a small team and tracking deals and follow-up tasks are not what SugarCRM is typically brought in for.
What can Capsule do that SugarCRM cannot?
Capsule covers Deal tracking, Task management, Email sync, Activity timeline. SugarCRM covers Sales pipeline, Lead management, Marketing automation, Customer service. Both handle Contact management, Slack, Zapier, GDPR.
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