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Acquire vs Comm100

Acquire logo

Acquire

Live Chat

Conversational customer engagement platform

From
$50/month
Rated
-
Full reviewWebsite
Comm100 logo

Comm100

Live Chat

Enterprise omnichannel customer engagement

From
$29/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Acquire no pricing published on website; Comm100 screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier
  • They diverge on capability: Acquire covers Co-browsing, Comm100 covers Chatbots.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Acquire and Comm100 actually diverge.

Attributes where Acquire and Comm100 differ
AttributeAcquireComm100
Starting price$50/month$29/month
Founded20152009

Identical on both: pricing model (subscription), free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Acquire

  • Co-browsing
  • Video chat
  • AI chatbots
  • Screen sharing
  • HubSpot
  • Slack
  • GDPR

Only in Comm100

  • Chatbots
  • Ticketing
  • Audio/video chat
  • Social messaging
  • SAP
  • Oracle
  • ISO27001

Both cover

  • Live chat
  • Knowledge base
  • Salesforce
  • Zendesk
  • Microsoft Dynamics
  • SOC2
  • PCI DSS
  • HIPAA
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Acquire

  • Live chat and messaging on a website or appnot Comm100
  • Omnichannel support across chat, SMS, email and voicenot Comm100
  • Video and cobrowsing sessions with customersnot Comm100
  • Routing and SLAs across a support queuenot Comm100
  • Call deflection from phone into digital channelsnot Comm100

Comm100

  • Live chat and messaging support with agent routingnot Acquire
  • Running chat campaigns and AI assisted support on a websitenot Acquire

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Acquire

  • No pricing published on website
  • Requires demo booking or signup to view pricing
  • Plan names mentioned without associated costs

Comm100

  • Screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier
  • The Startup plan at $39 per agent per month excludes chat routing and audio video chat
  • Every AI product is a separate add on quoted by sales rather than included in a plan
  • Pricing is per agent, so cost scales with headcount rather than conversation volume

Pricing, plan by plan

Acquire

$50/month
  • Starter$50/month
    • Live chat
    • Basic co-browse
    • Canned responses
  • Professional$100/month
    • Everything in Starter
    • Video chat
    • Chatbots
  • Enterprise$undefined/month
    • Custom features
    • Dedicated support
    • SLA guarantee

Comm100

$29/month
  • Team$29/month
    • Live chat
    • Basic routing
    • Reports
  • Business$59/month
    • Omnichannel
    • AI chatbot
    • Custom fields
  • Enterprise$undefined/month
    • On-premise option
    • Advanced security
    • Custom SLA

Which should you pick?

Choose Acquire if

  • You need co-browsing.
  • You work on Web, Ios, Android.
  • You also want video chat.
Acquire review

Choose Comm100 if

  • You need chatbots.
  • You work on Web, Ios, Android.
  • You also want ticketing.
Comm100 review

Questions people ask

Is Acquire or Comm100 better?
Neither clearly leads. Acquire starts at $50/month and Comm100 at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Acquire or Comm100?
Acquire starts at $50/month and Comm100 at $29/month.
Does Acquire or Comm100 run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
What is Acquire best used for?
Acquire is most often used for live chat and messaging on a website or app, omnichannel support across chat, sms, email and voice, video and cobrowsing sessions with customers, routing and slas across a support queue. Of those, live chat and messaging on a website or app and omnichannel support across chat, sms, email and voice are not what Comm100 is typically brought in for.
What can Acquire do that Comm100 cannot?
Acquire covers Co-browsing, Video chat, AI chatbots, Screen sharing. Comm100 covers Chatbots, Ticketing, Audio/video chat, Social messaging. Both handle Live chat, Knowledge base, Salesforce, Zendesk.

Answered from the vendors’ own pages

Acquire: What are Acquire's pricing tiers?

Acquire does not display pricing on its public website. The platform offers Self Service and Integrated Solution plans, but costs are only available upon request through booking a demo or contacting the sales team directly.

Source
Comm100: How much does Comm100 cost?

Comm100 does not publish specific pricing. The vendor uses a flexible, usage-based pricing model where you pay only for what you use with no hidden fees. Customers must contact sales to request a customized quote based on their channel selection and usage.

Source
Acquire: Does Acquire offer professional services?

Yes. Acquire offers tailored professional services to create a customer service solution specifically designed for your business needs. Pricing for these services is determined during a custom sales consultation.

Source
Comm100: What is Comm100's pricing model?

Comm100 offers flexible, usage-based pricing. You choose the communication channels and tools that work best for your needs and pay accordingly. No public pricing tiers are available; quotes are customized per customer.

Source
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