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Live Chat · head to head

Slimchat vs Smartsupp

S

Slimchat

Live Chat

Lightweight live chat solution for websites

From
Free
Rated
-
Full reviewWebsite
Smartsupp logo

Smartsupp

Live Chat

Live chat with advanced visitor tracking and co-browsing

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Slimchat the vendor's own homepage as captured by the Internet Archive on 19 August 2018 (via Novosi, LLC) shows SlimChat was still pre-release at that date, offering an email signup for '3 months FREE' with an 'Expected release: summer 2018' notice and a $15 incentive to test a tour version; combined with the live site now serving a mismatched Squarespace certificate, this indicates the product likely never reached a stable commercial release; Smartsupp free tier limited to 25 conversations per month and 14-day history
  • They diverge on capability: Slimchat covers Live chat widget, Smartsupp covers Live chat messaging.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Slimchat and Smartsupp actually diverge.

Attributes where Slimchat and Smartsupp differ
AttributeSlimchatSmartsupp
Pricing modelfreemiumsubscription
PlatformsWeb, Mobile responsiveWeb, Mobile app, IOS, Android
Founded20162012

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Slimchat

  • Live chat widget
  • Lightweight design
  • Fast loading
  • Visitor information
  • Webhooks
  • Mobile responsive support

Only in Smartsupp

  • Live chat messaging
  • Co-browsing
  • Visitor tracking
  • Heatmaps
  • Shopify
  • Slack
  • Mobile app support
  • IOS support

Both cover

  • Zapier
  • API
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Slimchat

  • Customer engagementnot Smartsupp
  • Lead generationnot Smartsupp
  • Customer supportnot Smartsupp
  • Sales automationnot Smartsupp

Smartsupp

  • Small teams wanting a bundled live chat and low-volume AI agent starting under $20/monthnot Slimchat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Slimchat

  • The vendor's own homepage as captured by the Internet Archive on 19 August 2018 (via Novosi, LLC) shows SlimChat was still pre-release at that date, offering an email signup for '3 months FREE' with an 'Expected release: summer 2018' notice and a $15 incentive to test a tour version; combined with the live site now serving a mismatched Squarespace certificate, this indicates the product likely never reached a stable commercial release

Smartsupp

  • Free tier limited to 25 conversations per month and 14-day history
  • Annual billing required for best pricing (up to 30% savings)
  • Operator limits scale with plan tier

Pricing, plan by plan

Slimchat

Free
  • FreeFree
    • Live chat
    • 1 agent
    • Basic features
  • Pro$20/month
    • Multiple agents
    • Advanced options
  • Business$50/month
    • Unlimited features
    • Priority support

Smartsupp

Free
  • FreeFree
    • 1 operator
    • 25 conversations per month
    • 14-day conversation history
  • Solo$17/month
    • 1 operator
    • Unlimited conversations
    • All channels including email
  • Plus$25/month
    • 3 operators
    • Unlimited conversations
    • Automation workflows
  • Expert$83/month
    • 5+ operators
    • Unlimited conversations
    • Premium support

Which should you pick?

Choose Slimchat if

  • You need live chat widget.
  • You want to start without paying.
  • You work on Web, Mobile responsive.
  • You also want lightweight design.
Slimchat review

Choose Smartsupp if

  • You need live chat messaging.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want co-browsing.
Smartsupp review

Questions people ask

Is Slimchat or Smartsupp better?
Neither clearly leads. Slimchat starts at Free and Smartsupp at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Slimchat or Smartsupp?
Slimchat starts at Free and Smartsupp at Free.
Does Slimchat or Smartsupp run on more platforms?
Slimchat runs on Web, Mobile responsive. Smartsupp runs on Web, Mobile app, IOS, Android.
Can I use Slimchat for free?
Both have a free tier, so you can try either at no cost before committing.
What is Slimchat best used for?
Slimchat is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Smartsupp is typically brought in for.
What can Slimchat do that Smartsupp cannot?
Slimchat covers Live chat widget, Lightweight design, Fast loading, Visitor information. Smartsupp covers Live chat messaging, Co-browsing, Visitor tracking, Heatmaps. Both handle Zapier, API, Web support.

Answered from the vendors’ own pages

Smartsupp: How much does Smartsupp cost?

Smartsupp offers a free plan for up to 25 conversations monthly. Paid plans start at $17/month for Solo (annual: $204/year), $25/month for Plus, and $83/month for Expert. Enterprise plans start at $280/month with custom features and annual billing offers up to 30% savings.

Source
Smartsupp: What is included in Smartsupp's free tier?

Smartsupp's free tier includes 1 operator, up to 25 conversations per month, 14-day conversation history, and basic channel support. All paid plans offer unlimited conversations and advanced features including AI-powered reply assists.

Source
Smartsupp: What payment options and currencies does Smartsupp support?

Smartsupp accepts monthly or annual billing with annual subscriptions providing up to 30% savings. The platform supports multiple currencies including CZK, EUR, USD, and PLN. A 14-day free trial is available for paid plans with no credit card required initially.

Source
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