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Live Chat & Chatbots · head to head

Freshchat vs Smartsupp

Freshchat logo

Freshchat

Live Chat & Chatbots

Modern messaging for customer engagement

From
Free
Rated
-
Full reviewWebsite
Smartsupp logo

Smartsupp

Live Chat & Chatbots

Live chat with advanced visitor tracking and co-browsing

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Freshchat the free plan covers up to 10 agents and omits social messengers, SMS and reporting; Smartsupp free plan is capped at 1 operator and 25 conversations per month
  • They diverge on capability: Freshchat covers Live chat, Smartsupp covers Live chat messaging.

Where they differ

Only the attributes on which Freshchat and Smartsupp actually diverge.

Attributes where Freshchat and Smartsupp differ
AttributeFreshchatSmartsupp
Pricing modelsubscriptionfreemium
PlatformsWeb, Ios, AndroidWeb, Mobile app, IOS, Android
Founded20102012

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Live Chat & Chatbots).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshchat

  • Live chat
  • Chatbots
  • Campaigns
  • WhatsApp
  • Instagram
  • Apple Business Chat
  • Freshdesk
  • Freshsales

Only in Smartsupp

  • Live chat messaging
  • Co-browsing
  • Visitor tracking
  • Heatmaps
  • Zapier
  • API
  • Mobile app support
  • IOS support

Both cover

  • Shopify
  • Slack
  • Web support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Freshchat

  • Live chat on a website or in an appnot Smartsupp
  • Shared inbox across chat, email and social messengersnot Smartsupp
  • Chatbot deflection before a conversation reaches an agentnot Smartsupp
  • Routing conversations by skill or language on the higher tiersnot Smartsupp

Smartsupp

  • Small teams wanting a bundled live chat and low-volume AI agent starting under $20/monthnot Freshchat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshchat

  • The free plan covers up to 10 agents and omits social messengers, SMS and reporting
  • Reporting and social channels need Growth at $19 per agent per month billed annually
  • Intelligent routing, multilingual support and custom dashboards require Pro at $49 per agent per month
  • Skill-based routing, audit logs and IP whitelisting are Enterprise only at $79 per agent per month
  • Freddy AI is charged on top of the seat price, at $49 per 100 agent sessions and $29 per agent per month for Copilot

Smartsupp

  • Free plan is capped at 1 operator and 25 conversations per month
  • Solo and Plus plans cap AI reply assists at 50 and 250 per month, with Expert capped at 500
  • Monthly billing costs more than annual: Plus is $35/month monthly versus $25/month annual, and Expert is $117/month monthly versus $83/month annual

Pricing, plan by plan

Freshchat

Free
  • FreeFree
    • 100 contacts
    • Chatbot
    • Inbox views
  • Growth$19/month
    • 2000 contacts
    • WhatsApp
    • Instagram
  • Pro$49/month
    • 5000 contacts
    • Auto-resolve
    • Advanced routing
  • Enterprise$79/month
    • Unlimited contacts
    • Custom bots
    • User authentication

Smartsupp

Free
  • FreeFree
    • Live chat
    • 1 agent
    • Basic features
  • Professional$30/month
    • Unlimited agents
    • Co-browsing
  • Business$60/month
    • Advanced analytics
    • Priority support

Which should you pick?

Choose Freshchat if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want chatbots.
Freshchat review

Choose Smartsupp if

  • You need live chat messaging.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want co-browsing.
Smartsupp review

Questions people ask

Is Freshchat or Smartsupp better?
Neither clearly leads. Freshchat starts at Free and Smartsupp at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshchat or Smartsupp?
Freshchat starts at Free and Smartsupp at Free.
Does Freshchat or Smartsupp run on more platforms?
Freshchat runs on Web, Ios, Android. Smartsupp runs on Web, Mobile app, IOS, Android.
Can I use Freshchat for free?
Both have a free tier, so you can try either at no cost before committing.
What is Freshchat best used for?
Freshchat is most often used for live chat on a website or in an app, shared inbox across chat, email and social messengers, chatbot deflection before a conversation reaches an agent, routing conversations by skill or language on the higher tiers. Of those, live chat on a website or in an app and shared inbox across chat, email and social messengers are not what Smartsupp is typically brought in for.
What can Freshchat do that Smartsupp cannot?
Freshchat covers Live chat, Chatbots, Campaigns, WhatsApp. Smartsupp covers Live chat messaging, Co-browsing, Visitor tracking, Heatmaps. Both handle Shopify, Slack, Web support, Android support.
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Related pages

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