Live Chat & Chatbots · pricing
Smartsupp pricing
Smartsupp publishes 3 tiers. Below is each one, what it adds over the tier beneath it, and where the ladder stops being worth climbing for most people.
- Entry price
- Free
- Model
- Freemium
- Tiers
- 3
- Free tier
- Yes
Smartsupp plans, side by side
Every published tier in ascending order of price, with the number of features each one lists. An absence here means the record does not itemise it, not that the tier lacks it.
| Plan | Price | Features listed | Step up from the tier below |
|---|---|---|---|
| Free | Free | 3 | Entry tier |
| Professional | $30/month | 2 | +$30/month, 2 more features |
| Business | $60/month | 2 | +$30/month, 2 more features |
What each tier adds
The set difference between each tier's feature list and the one beneath it. Where a tier lists nothing new, the vendor has either stopped repeating the inherited list or the tier raises limits rather than adding capability, the record does not distinguish the two, so this page does not either.
Free
FreeThe entry tier. It covers live chat, 1 agent, basic features.
Professional
$30/monthOver Free, this tier adds:
- Unlimited agents
- Co-browsing
Business
$60/monthOver Professional, this tier adds:
- Advanced analytics
- Priority support
Where Smartsupp stops being free
Free, Free
- Live chat
- 1 agent
- Basic features
Professional, $30/month
The first thing you pay for:
- Unlimited agents
- Co-browsing
What the product covers
The full Smartsupp feature record, grouped as the catalogue groups it. This is the product as a whole; the record does not map every feature onto a specific tier.
Core
- Live chat messaging
- Co-browsing
- Visitor tracking
- Heatmaps
Integrations
- Shopify
- Zapier
- Slack
- API
Platform
- Web support
- Mobile app support
- IOS support
- Android support
People bring Smartsupp in for small teams wanting a bundled live chat and low-volume ai agent starting under $20/month. If that is not the job you are buying for, the alternatives to Smartsupp are worth a look before you commit to a tier.
How that compares in Live Chat & Chatbots
Too few live chat & chatbots tools in this directory publish a starting price to quote a meaningful median, so the table below is a like-for-like list rather than a ranking.
| Tool | Entry price | Model | Rated | Head to head |
|---|---|---|---|---|
| Smartsupp (this page) | Free | freemium | - | |
| Comm100 | $29/month | subscription | - | vs Smartsupp |
| Botpress | Free | open-source | - | vs Smartsupp |
| Ada | Free | subscription | - | vs Smartsupp |
| Bold360 | On request | subscription | - | vs Smartsupp |
| Capacity | On request | subscription | - | vs Smartsupp |
| Acquire | $50/month | subscription | - | vs Smartsupp |
Ratings are aggregated from third-party sources and imported with each catalogue entry, they are not reviews hosted on Softwr. How each figure is used is set out on the Smartsupp badges page.
Before you pay for Smartsupp
Three things this page cannot tell you, and all three change the bill. The record carries a price and a billing period but not the unit - per-seat and flat-rate pricing are indistinguishable in this data, so a five-person team may be looking at five times the figure above. It carries no annual rate, so any discount for paying yearly is not something this page can quote. And it carries no trial length.
What it can tell you is the shape of the ladder: 3 tiers between Free and $60/month, with the jump itemised above. Because there is a free tier, the cheapest way to answer the rest is to use it before paying anything.
Smartsupp runs on web, mobile app, ios, android, and is published by Smartsupp of Prague, Czech Republic. The full record is on the Smartsupp review, and the rest of the category is under best live chat & chatbots tools.
Smartsupp pricing questions
- How much does Smartsupp cost?
- Smartsupp publishes 3 tiers, from Free for Free up to $60/month for Business. The entry tier costs nothing.
- Does Smartsupp have a free plan?
- Yes. The Free tier costs nothing and covers live chat, 1 agent, basic features. Paying starts at $30/month for Professional.
- What is the difference between Free and Professional on Smartsupp?
- Professional costs $30/month against Free, and adds unlimited agents, co-browsing.
- Is the Business plan on Smartsupp worth it?
- That depends entirely on whether you need what it adds, which on the published record is advanced analytics, priority support. It costs $60/month against $30/month for Professional. Softwr has not used either tier, so this page can tell you what changes, not whether it is worth the difference to you.
- Which live chat & chatbots tools can I use without paying?
- 3 of the 8 live chat & chatbots tools listed alongside Smartsupp have a free tier: Botpress, Ada, Chatra.
- What am I actually paying for with Smartsupp?
- The record lists 12 features across 3 areas: core, integrations, platform. In practice it is brought in for small teams wanting a bundled live chat and low-volume ai agent starting under $20/month.
- Does Smartsupp charge per user?
- The record carries a price and a billing period for each of its 3 tiers, but not the unit that price is charged in. Per-seat and flat-rate billing look identical in this data, so check the vendor's page before budgeting for a team.
- Are these Smartsupp prices current?
- They are what the catalogue entry holds, refreshed when the entry is. Vendors change pricing without notice and nobody at Softwr re-verifies each tier by hand, so treat this as a structured summary and the vendor's own pricing page as the authority.
- What should I compare Smartsupp against before paying?
- The closest live chat & chatbots tools in this directory are Comm100, Botpress, Ada, Bold360. Each has a side-by-side comparison with Smartsupp covering price, platforms and features.