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SailPoint IdentityIQ vs Smartsupp

SailPoint IdentityIQ logo

SailPoint IdentityIQ

Live Chat

Identity governance and customer engagement platform

From
On request
Rated
-
Full reviewWebsite
Smartsupp logo

Smartsupp

Live Chat

Live chat with advanced visitor tracking and co-browsing

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Smartsupp has a free tier, so it costs nothing to try first.
  • Each has a real cost: SailPoint IdentityIQ high implementation costs ranging from $100,000 to $500,000+ for mid-market enterprises; Smartsupp free tier limited to 25 conversations per month and 14-day history
  • They diverge on capability: SailPoint IdentityIQ covers Identity governance, Smartsupp covers Live chat messaging.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which SailPoint IdentityIQ and Smartsupp actually diverge.

Attributes where SailPoint IdentityIQ and Smartsupp differ
AttributeSailPoint IdentityIQSmartsupp
Starting priceOn requestFree
Free tierNoYes
PlatformsWindows, Linux, UnixWeb, Mobile app, IOS, Android
Founded20052012

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in SailPoint IdentityIQ

  • Identity governance
  • Customer engagement
  • Risk detection
  • Compliance reporting
  • Salesforce
  • SAP
  • Oracle
  • On-premise support

Only in Smartsupp

  • Live chat messaging
  • Co-browsing
  • Visitor tracking
  • Heatmaps
  • Shopify
  • Zapier
  • Slack
  • Web support

Both cover

  • API

What people use each for

The jobs each tool is most often brought in to do.

SailPoint IdentityIQ

  • Customer engagementnot Smartsupp
  • Lead generationnot Smartsupp
  • Customer supportnot Smartsupp
  • Sales automationnot Smartsupp

Smartsupp

  • Small teams wanting a bundled live chat and low-volume AI agent starting under $20/monthnot SailPoint IdentityIQ

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

SailPoint IdentityIQ

  • High implementation costs ranging from $100,000 to $500,000+ for mid-market enterprises
  • Complex policy syntax for identity governance rules with no visual policy builder interface
  • Requires significant IT expertise for on-premises deployment and customization

Smartsupp

  • Free tier limited to 25 conversations per month and 14-day history
  • Annual billing required for best pricing (up to 30% savings)
  • Operator limits scale with plan tier

Pricing, plan by plan

SailPoint IdentityIQ

On request
  • Professional$200/month
    • Basic identity management
  • Enterprise$500/month
    • Advanced features
    • Multi-instance
  • Custom$undefined/month
    • Full customization
    • Dedicated support

Smartsupp

Free
  • FreeFree
    • 1 operator
    • 25 conversations per month
    • 14-day conversation history
  • Solo$17/month
    • 1 operator
    • Unlimited conversations
    • All channels including email
  • Plus$25/month
    • 3 operators
    • Unlimited conversations
    • Automation workflows
  • Expert$83/month
    • 5+ operators
    • Unlimited conversations
    • Premium support

Which should you pick?

Choose SailPoint IdentityIQ if

  • You need identity governance.
  • You work on Windows, Linux, Unix.
  • You also want customer engagement.
SailPoint IdentityIQ review

Choose Smartsupp if

  • You need live chat messaging.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want co-browsing.
Smartsupp review

Questions people ask

Is SailPoint IdentityIQ or Smartsupp better?
Neither clearly leads. SailPoint IdentityIQ starts at On request and Smartsupp at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, SailPoint IdentityIQ or Smartsupp?
Smartsupp has a free tier; the other does not. Paid plans start at On request for SailPoint IdentityIQ and Free for Smartsupp.
Does SailPoint IdentityIQ or Smartsupp run on more platforms?
SailPoint IdentityIQ runs on Windows, Linux, Unix. Smartsupp runs on Web, Mobile app, IOS, Android.
Can I use Smartsupp for free?
Yes. Smartsupp has a free tier, so you can try it without paying. SailPoint IdentityIQ starts at On request.
What is SailPoint IdentityIQ best used for?
SailPoint IdentityIQ is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Smartsupp is typically brought in for.
What can SailPoint IdentityIQ do that Smartsupp cannot?
SailPoint IdentityIQ covers Identity governance, Customer engagement, Risk detection, Compliance reporting. Smartsupp covers Live chat messaging, Co-browsing, Visitor tracking, Heatmaps. Both handle API.

Answered from the vendors’ own pages

SailPoint IdentityIQ: Does SailPoint IdentityIQ support self-hosted deployment?

Yes. IdentityIQ is available for on-premises self-hosted deployment, requiring 4-core CPU (8-core recommended), 16 GB RAM minimum for production, and 100 GB disk space. Supports Linux, Windows Server, AIX, and Solaris.

Source
Smartsupp: How much does Smartsupp cost?

Smartsupp offers a free plan for up to 25 conversations monthly. Paid plans start at $17/month for Solo (annual: $204/year), $25/month for Plus, and $83/month for Expert. Enterprise plans start at $280/month with custom features and annual billing offers up to 30% savings.

Source
SailPoint IdentityIQ: What does IdentityIQ manage?

IdentityIQ handles identity lifecycle management, provisioning, access requests, access certifications, role management, policy enforcement, segregation of duties, and compliance management across the enterprise.

Source
Smartsupp: What is included in Smartsupp's free tier?

Smartsupp's free tier includes 1 operator, up to 25 conversations per month, 14-day conversation history, and basic channel support. All paid plans offer unlimited conversations and advanced features including AI-powered reply assists.

Source
SailPoint IdentityIQ: Is there a SaaS alternative to self-hosted IdentityIQ?

Yes. SailPoint offers IdentityNow as a SaaS alternative to self-hosted IdentityIQ, launched in 2014 for cloud-first deployments and mid-market segments.

Source
Smartsupp: What payment options and currencies does Smartsupp support?

Smartsupp accepts monthly or annual billing with annual subscriptions providing up to 30% savings. The platform supports multiple currencies including CZK, EUR, USD, and PLN. A 14-day free trial is available for paid plans with no credit card required initially.

Source
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