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Live Chat & Chatbots · head to head

Conversica vs Smartsupp

Conversica logo

Conversica

Live Chat & Chatbots

AI-powered conversational platform for sales and customer service

From
On request
Rated
-
Full reviewWebsite
Smartsupp logo

Smartsupp

Live Chat & Chatbots

Live chat with advanced visitor tracking and co-browsing

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Smartsupp has a free tier, so it costs nothing to try first.
  • They diverge on capability: Conversica covers Conversational AI, Smartsupp covers Live chat messaging.

Where they differ

Only the attributes on which Conversica and Smartsupp actually diverge.

Attributes where Conversica and Smartsupp differ
AttributeConversicaSmartsupp
Starting priceOn requestFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Email, SMS, Messaging appsWeb, Mobile app, IOS, Android
Founded20092012

Identical on both: user rating (Not yet rated), category (Live Chat & Chatbots).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Conversica

  • Conversational AI
  • Lead nurturing
  • Customer engagement
  • Intent analysis
  • Salesforce
  • HubSpot
  • Microsoft Dynamics
  • Email support

Only in Smartsupp

  • Live chat messaging
  • Co-browsing
  • Visitor tracking
  • Heatmaps
  • Shopify
  • Slack
  • API
  • Mobile app support

Both cover

  • Zapier
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Conversica

  • Customer engagementnot Smartsupp
  • Lead generationnot Smartsupp
  • Customer supportnot Smartsupp
  • Sales automationnot Smartsupp

Smartsupp

  • Small teams wanting a bundled live chat and low-volume AI agent starting under $20/monthnot Conversica

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Conversica

Nothing recorded yet. See the Conversica review.

Smartsupp

  • Free plan is capped at 1 operator and 25 conversations per month
  • Solo and Plus plans cap AI reply assists at 50 and 250 per month, with Expert capped at 500
  • Monthly billing costs more than annual: Plus is $35/month monthly versus $25/month annual, and Expert is $117/month monthly versus $83/month annual

Pricing, plan by plan

Conversica

On request
  • Starter$200/month
    • AI conversations
    • Lead nurturing
  • Professional$500/month
    • Advanced automation
    • Custom flows
  • Enterprise$undefined/month
    • Full customization
    • Dedicated support

Smartsupp

Free
  • FreeFree
    • Live chat
    • 1 agent
    • Basic features
  • Professional$30/month
    • Unlimited agents
    • Co-browsing
  • Business$60/month
    • Advanced analytics
    • Priority support

Which should you pick?

Choose Conversica if

  • You need conversational ai.
  • You work on Web, Email, SMS, Messaging apps.
  • You also want lead nurturing.
Conversica review

Choose Smartsupp if

  • You need live chat messaging.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want co-browsing.
Smartsupp review

Questions people ask

Is Conversica or Smartsupp better?
Neither clearly leads. Conversica starts at On request and Smartsupp at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Conversica or Smartsupp?
Smartsupp has a free tier; the other does not. Paid plans start at On request for Conversica and Free for Smartsupp.
Does Conversica or Smartsupp run on more platforms?
Conversica runs on Web, Email, SMS, Messaging apps. Smartsupp runs on Web, Mobile app, IOS, Android.
Can I use Smartsupp for free?
Yes. Smartsupp has a free tier, so you can try it without paying. Conversica starts at On request.
What is Conversica best used for?
Conversica is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Smartsupp is typically brought in for.
What can Conversica do that Smartsupp cannot?
Conversica covers Conversational AI, Lead nurturing, Customer engagement, Intent analysis. Smartsupp covers Live chat messaging, Co-browsing, Visitor tracking, Heatmaps. Both handle Zapier, Web support.
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Related pages

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