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Conversica vs Gorgias

Conversica logo

Conversica

Live Chat

AI-powered conversational platform for sales and customer service

From
On request
Rated
-
Full reviewWebsite
Gorgias logo

Gorgias

Live Chat

E-commerce helpdesk built for Shopify

From
$10/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Conversica no pricing published on website; Gorgias no published pricing; customers must sign up or contact sales
  • They diverge on capability: Conversica covers Conversational AI, Gorgias covers Omnichannel inbox.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Conversica and Gorgias actually diverge.

Attributes where Conversica and Gorgias differ
AttributeConversicaGorgias
Starting priceOn request$10/month
Pricing modelsubscriptionusage-based
PlatformsWeb, Email, SMS, Messaging appsWeb, Ios, Android
Founded20092015

Identical on both: free tier (No), user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Conversica

  • Conversational AI
  • Lead nurturing
  • Customer engagement
  • Intent analysis
  • Salesforce
  • HubSpot
  • Microsoft Dynamics
  • Zapier

Only in Gorgias

  • Omnichannel inbox
  • Order management
  • Macros
  • Automation
  • Revenue tracking
  • Self-service
  • Shopify
  • BigCommerce

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Conversica

  • Customer engagementnot Gorgias
  • Lead generationnot Gorgias
  • Customer supportnot Gorgias
  • Sales automationnot Gorgias

Gorgias

  • Customer helpdesk automationnot Conversica
  • Omnichannel customer supportnot Conversica
  • AI-powered conversation resolutionnot Conversica

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Conversica

  • No pricing published on website
  • Requires demo request to obtain pricing
  • Custom pricing model with no self-service options
  • Contact sales required for plan details

Gorgias

  • No published pricing; customers must sign up or contact sales
  • Ticket volume limits range from 50 to 5,000 per month depending on plan
  • Pricing model not transparent; described as scaling with volume

Pricing, plan by plan

Conversica

On request
  • Starter$200/month
    • AI conversations
    • Lead nurturing
  • Professional$500/month
    • Advanced automation
    • Custom flows
  • Enterprise$undefined/month
    • Full customization
    • Dedicated support

Gorgias

$10/month
  • Starter$10/month
    • 50 tickets/month
    • 3 user seats
    • Email & social
  • Basic$60/month
    • 300 tickets/month
    • Unlimited users
    • Phone support
  • Pro$360/month
    • 2000 tickets/month
    • Advanced automation
    • Revenue statistics
  • Advanced$900/month
    • 5000 tickets/month
    • Dedicated CSM
    • Custom integrations

Which should you pick?

Choose Conversica if

  • You need conversational ai.
  • You work on Web, Email, SMS, Messaging apps.
  • You also want lead nurturing.
Conversica review

Choose Gorgias if

  • You need omnichannel inbox.
  • You work on Web, Ios, Android.
  • You also want order management.
Gorgias review

Questions people ask

Is Conversica or Gorgias better?
Neither clearly leads. Conversica starts at On request and Gorgias at $10/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Conversica or Gorgias?
Conversica starts at On request and Gorgias at $10/month.
Does Conversica or Gorgias run on more platforms?
Conversica runs on Web, Email, SMS, Messaging apps. Gorgias runs on Web, Ios, Android.
What is Conversica best used for?
Conversica is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Gorgias is typically brought in for.
What can Conversica do that Gorgias cannot?
Conversica covers Conversational AI, Lead nurturing, Customer engagement, Intent analysis. Gorgias covers Omnichannel inbox, Order management, Macros, Automation. Both handle Web support.

Answered from the vendors’ own pages

Conversica: How much does Conversica cost?

Conversica does not publish pricing on their website. To obtain pricing information, request a demo through their contact form or contact the sales team directly.

Source
Gorgias: Does Gorgias publish pricing on their website?

Specific prices are not listed on the Gorgias pricing page; customers must sign up or contact sales for detailed pricing.

Source
Conversica: What is Conversica's pricing model?

Conversica uses a custom pricing model requiring direct sales engagement. Interested companies can request a demo or contact their sales team to discuss pricing based on specific needs.

Source
Gorgias: Is AI included on all Gorgias plans?

Yes, AI Agent is included on every plan and pricing is based only on conversations the AI resolves.

Source
Conversica: Does Conversica offer different plan tiers?

While specific plan names are referenced on the website, details are only available by requesting a demo or contacting their sales team for a pricing consultation.

Source
Gorgias: Can I add Voice or SMS to any plan?

Yes, Voice and SMS can be added to any plan with pricing scaled by call and text volume.

Source
Gorgias: How does Gorgias price its helpdesk?

Helpdesk is not priced per agent; instead it scales from 50 to 5,000 tickets per month depending on plan selection.

Source
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