Software · head to head
Botpress vs Gorgias
The short version
- Only Botpress has a free tier, so it costs nothing to try first.
- Each has a real cost: Botpress managed cloud version (Botpress Cloud) availability and pricing not accessible; open-source deployment requires managing infrastructure; Gorgias helpdesk plans are metered by ticket volume, scaling from 50 to 5,000 tickets a month rather than a flat per-agent fee
- They diverge on capability: Botpress covers Visual bot builder, Gorgias covers Omnichannel inbox.
Where they differ
Only the attributes on which Botpress and Gorgias actually diverge.
Identical on both: user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Botpress
- Visual bot builder
- NLU integration
- Multi-channel support
- Analytics
- Slack
- Teams
- Messenger
Only in Gorgias
- Omnichannel inbox
- Order management
- Macros
- Automation
- Revenue tracking
- Self-service
- Shopify
- BigCommerce
What people use each for
The jobs each tool is most often brought in to do.
Botpress
- Development teams building chatbots and conversational AI using MIT-licensed open-source frameworknot Gorgias
- Organisations needing custom conversational interfaces with programmatic control via SDK/CLInot Gorgias
Gorgias
- E-commerce support teams wanting AI-resolved conversations billed only on successful resolutionsnot Botpress
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Botpress
- Managed cloud version (Botpress Cloud) availability and pricing not accessible; open-source deployment requires managing infrastructure
- Dependent on OpenAI integration; users must provide and manage OpenAI API keys and costs
Gorgias
- Helpdesk plans are metered by ticket volume, scaling from 50 to 5,000 tickets a month rather than a flat per-agent fee
- The AI Agent is billed separately per resolved conversation on every plan rather than included in the flat seat or ticket price
Pricing, plan by plan
Botpress
FreeNo published plan breakdown. See the Botpress review.
Gorgias
$10/month- Starter$10/month
- 50 tickets/month
- 3 user seats
- Email & social
- Basic$60/month
- 300 tickets/month
- Unlimited users
- Phone support
- Pro$360/month
- 2000 tickets/month
- Advanced automation
- Revenue statistics
- Advanced$900/month
- 5000 tickets/month
- Dedicated CSM
- Custom integrations
Which should you pick?
Choose Botpress if
- You need visual bot builder.
- You want to start without paying.
- You work on Open-source (self-hosted), Cloud-managed (Botpress Cloud).
- You also want nlu integration.
Choose Gorgias if
- You need omnichannel inbox.
- You work on Web, Ios, Android.
- You also want order management.
Questions people ask
- Is Botpress or Gorgias better?
- Neither clearly leads. Botpress starts at Free and Gorgias at $10/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Botpress or Gorgias?
- Botpress has a free tier; the other does not. Paid plans start at Free for Botpress and $10/month for Gorgias.
- Does Botpress or Gorgias run on more platforms?
- Botpress runs on Open-source (self-hosted), Cloud-managed (Botpress Cloud). Gorgias runs on Web, Ios, Android.
- Can I use Botpress for free?
- Yes. Botpress has a free tier, so you can try it without paying. Gorgias starts at $10/month.
- What is Botpress best used for?
- Botpress is most often used for development teams building chatbots and conversational ai using mit-licensed open-source framework, organisations needing custom conversational interfaces with programmatic control via sdk/cli. Of those, development teams building chatbots and conversational ai using mit-licensed open-source framework and organisations needing custom conversational interfaces with programmatic control via sdk/cli are not what Gorgias is typically brought in for.
- What can Botpress do that Gorgias cannot?
- Botpress covers Visual bot builder, NLU integration, Multi-channel support, Analytics. Gorgias covers Omnichannel inbox, Order management, Macros, Automation.