Is Botpress or Gorgias better?

Neither clearly leads. Botpress starts at Free and Gorgias at $10/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Botpress or Gorgias?

Botpress has a free tier; the other does not. Paid plans start at Free for Botpress and $10/month for Gorgias.

Does Botpress or Gorgias run on more platforms?

Botpress runs on Open-source (self-hosted), Cloud-managed (Botpress Cloud). Gorgias runs on Web, Ios, Android.

Can I use Botpress for free?

Yes. Botpress has a free tier, so you can try it without paying. Gorgias starts at $10/month.

What is Botpress best used for?

Botpress is most often used for ai customer support ticketing and refund processing, multi-channel helpdesk automation with escalation, self-service account updates and order corrections, proactive customer outreach and retention. Of those, ai customer support ticketing and refund processing and multi-channel helpdesk automation with escalation are not what Gorgias is typically brought in for.

What can Botpress do that Gorgias cannot?

Botpress covers Visual bot builder, NLU integration, Multi-channel support, Analytics. Gorgias covers Omnichannel inbox, Order management, Macros, Automation.

Live Chat · head to head

Botpress vs Gorgias

Botpress

Live Chat

Open-source chatbot platform and framework

From: Free
Rated: -

Full review Website

Gorgias

Live Chat

E-commerce helpdesk built for Shopify

From: $10/month
Rated: -

Full review Website

The short version

Only Botpress has a free tier, so it costs nothing to try first.
Each has a real cost: Botpress dependent on OpenAI integration; users must provide and manage OpenAI API keys and costs; Gorgias no published pricing; customers must sign up or contact sales
They diverge on capability: Botpress covers Visual bot builder, Gorgias covers Omnichannel inbox.
Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Botpress and Gorgias actually diverge.

Attributes where Botpress and Gorgias differ
Attribute	Botpress	Gorgias
Starting price	Free	$10/month
Pricing model	subscription	usage-based
Free tier	Yes	No
Platforms	Open-source (self-hosted), Cloud-managed (Botpress Cloud)	Web, Ios, Android
Founded	2016	2015

Identical on both: user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Botpress

Visual bot builder
NLU integration
Multi-channel support
Analytics
Slack
Teams
Messenger
WhatsApp

Only in Gorgias

Omnichannel inbox
Order management
Macros
Automation
Revenue tracking
Self-service
Shopify
BigCommerce

What people use each for

The jobs each tool is most often brought in to do.

Botpress

AI customer support ticketing and refund processingnot Gorgias
Multi-channel helpdesk automation with escalationnot Gorgias
Self-service account updates and order correctionsnot Gorgias
Proactive customer outreach and retentionnot Gorgias

Gorgias

Customer helpdesk automationnot Botpress
Omnichannel customer supportnot Botpress
AI-powered conversation resolutionnot Botpress

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Botpress

Dependent on OpenAI integration; users must provide and manage OpenAI API keys and costs

Gorgias

No published pricing; customers must sign up or contact sales
Ticket volume limits range from 50 to 5,000 per month depending on plan
Pricing model not transparent; described as scaling with volume

Pricing, plan by plan

Botpress

Free

Standard$9000/year
- Up to 4 seats
- 1,200 conversations per month
- No per-seat cost

Gorgias

$10/month

Starter$10/month
- 50 tickets/month
- 3 user seats
- Email & social
Basic$60/month
- 300 tickets/month
- Unlimited users
- Phone support
Pro$360/month
- 2000 tickets/month
- Advanced automation
- Revenue statistics
Advanced$900/month
- 5000 tickets/month
- Dedicated CSM
- Custom integrations

Which should you pick?

Choose Botpress if

You need visual bot builder.
You want to start without paying.
You work on Open-source (self-hosted), Cloud-managed (Botpress Cloud).
You also want nlu integration.

Botpress review

Choose Gorgias if

You need omnichannel inbox.
You work on Web, Ios, Android.
You also want order management.

Gorgias review

Questions people ask

Is Botpress or Gorgias better?: Neither clearly leads. Botpress starts at Free and Gorgias at $10/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Botpress or Gorgias?: Botpress has a free tier; the other does not. Paid plans start at Free for Botpress and $10/month for Gorgias.
Does Botpress or Gorgias run on more platforms?: Botpress runs on Open-source (self-hosted), Cloud-managed (Botpress Cloud). Gorgias runs on Web, Ios, Android.
Can I use Botpress for free?: Yes. Botpress has a free tier, so you can try it without paying. Gorgias starts at $10/month.
What is Botpress best used for?: Botpress is most often used for ai customer support ticketing and refund processing, multi-channel helpdesk automation with escalation, self-service account updates and order corrections, proactive customer outreach and retention. Of those, ai customer support ticketing and refund processing and multi-channel helpdesk automation with escalation are not what Gorgias is typically brought in for.
What can Botpress do that Gorgias cannot?: Botpress covers Visual bot builder, NLU integration, Multi-channel support, Analytics. Gorgias covers Omnichannel inbox, Order management, Macros, Automation.

Answered from the vendors’ own pages

Botpress: How much does Botpress cost?

Botpress charges $9,000 per year for the standard plan supporting 4 seats with 1,200 conversations monthly. No per-seat cost is applied when adding team members or expanding usage, and AI capabilities are included in the subscription.

Source

Gorgias: Does Gorgias publish pricing on their website?

Specific prices are not listed on the Gorgias pricing page; customers must sign up or contact sales for detailed pricing.

Source

Botpress: Is there a free Botpress plan?

Yes, Botpress offers a free tier with no credit card required. You can try the platform for free and test it on your own support tickets before upgrading.

Source

Gorgias: Is AI included on all Gorgias plans?

Yes, AI Agent is included on every plan and pricing is based only on conversations the AI resolves.

Source

Botpress: What does Botpress include compared to Zendesk or Intercom?

Botpress saves $25,500 per year compared to Zendesk and Intercom for a 4-seat team handling 1,200 monthly conversations, delivering the same AI-powered support without separate AI billing.

Source

Gorgias: Can I add Voice or SMS to any plan?

Yes, Voice and SMS can be added to any plan with pricing scaled by call and text volume.

Source

Gorgias: How does Gorgias price its helpdesk?

Helpdesk is not priced per agent; instead it scales from 50 to 5,000 tickets per month depending on plan selection.

Source

Botpress vs Gorgias

Botpress

Gorgias

The short version

Where they differ

What each one covers

Only in Botpress

Only in Gorgias

What people use each for

Botpress

Gorgias

Where each one falls short

Botpress

Gorgias

Pricing, plan by plan

Botpress

Gorgias

Which should you pick?

Choose Botpress if

Choose Gorgias if

Questions people ask

Answered from the vendors’ own pages

Related pages

More on Botpress

More on Gorgias

Keep looking

Other head to heads