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Gorgias vs Kayako

Gorgias logo

Gorgias

Live Chat

E-commerce helpdesk built for Shopify

From
$10/month
Rated
-
Full reviewWebsite
Kayako logo

Kayako

Live Chat

Effortless customer service

From
$30/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Gorgias no published pricing; customers must sign up or contact sales; Kayako the AI agent is billed at $1 per resolved ticket, so support cost scales with ticket volume rather than being a fixed subscription
  • They diverge on capability: Gorgias covers Omnichannel inbox, Kayako covers Unified inbox.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Gorgias and Kayako actually diverge.

Attributes where Gorgias and Kayako differ
AttributeGorgiasKayako
Starting price$10/month$30/month
Pricing modelusage-basedsubscription
Founded20152001

Identical on both: free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gorgias

  • Omnichannel inbox
  • Order management
  • Macros
  • Revenue tracking
  • Self-service
  • BigCommerce
  • Magento
  • Klaviyo

Only in Kayako

  • Unified inbox
  • Live chat
  • Help center
  • Customer journey
  • Reporting
  • Slack
  • Salesforce
  • Zapier

Both cover

  • Automation
  • Shopify
  • SOC2
  • GDPR
  • SSL
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Gorgias

  • Customer helpdesk automationnot Kayako
  • Omnichannel customer supportnot Kayako
  • AI-powered conversation resolutionnot Kayako

Kayako

  • Help desk ticketing with a unified inbox and knowledge basenot Gorgias
  • Resolving support tickets automatically with an AI agentnot Gorgias

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gorgias

  • No published pricing; customers must sign up or contact sales
  • Ticket volume limits range from 50 to 5,000 per month depending on plan
  • Pricing model not transparent; described as scaling with volume

Kayako

  • The AI agent is billed at $1 per resolved ticket, so support cost scales with ticket volume rather than being a fixed subscription
  • A resolution counts when the AI solves the issue without human involvement, so the definition of a billable event is set by the vendor's own system
  • No per agent monthly price is published for the full Kayako One platform
  • Full platform pricing requires talking to an expert

Pricing, plan by plan

Gorgias

$10/month
  • Starter$10/month
    • 50 tickets/month
    • 3 user seats
    • Email & social
  • Basic$60/month
    • 300 tickets/month
    • Unlimited users
    • Phone support
  • Pro$360/month
    • 2000 tickets/month
    • Advanced automation
    • Revenue statistics
  • Advanced$900/month
    • 5000 tickets/month
    • Dedicated CSM
    • Custom integrations

Kayako

$30/month
  • Inbox$30/month
    • Email & live chat
    • Help center
    • Basic automation
  • Growth$60/month
    • Everything in Inbox
    • Customer journey
    • SLA management
  • Scale$100/month
    • Everything in Growth
    • Advanced reporting
    • Custom roles

Which should you pick?

Choose Gorgias if

  • You need omnichannel inbox.
  • You work on Web, Ios, Android.
  • You also want order management.
Gorgias review

Choose Kayako if

  • You need unified inbox.
  • You work on Web, Ios, Android.
  • You also want live chat.
Kayako review

Questions people ask

Is Gorgias or Kayako better?
Neither clearly leads. Gorgias starts at $10/month and Kayako at $30/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gorgias or Kayako?
Gorgias starts at $10/month and Kayako at $30/month.
Does Gorgias or Kayako run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
What is Gorgias best used for?
Gorgias is most often used for customer helpdesk automation, omnichannel customer support, ai-powered conversation resolution. Of those, customer helpdesk automation and omnichannel customer support are not what Kayako is typically brought in for.
What can Gorgias do that Kayako cannot?
Gorgias covers Omnichannel inbox, Order management, Macros, Revenue tracking. Kayako covers Unified inbox, Live chat, Help center, Customer journey. Both handle Automation, Shopify, SOC2, GDPR.

Answered from the vendors’ own pages

Gorgias: Does Gorgias publish pricing on their website?

Specific prices are not listed on the Gorgias pricing page; customers must sign up or contact sales for detailed pricing.

Source
Kayako: How much does Kayako charge?

Kayako uses results-based pricing where customers pay $1 per resolved ticket when Kay AI Agent solves the issue without human intervention. There are no seat fees or setup fees. Kayako One helpdesk platform pricing requires contacting sales.

Source
Gorgias: Is AI included on all Gorgias plans?

Yes, AI Agent is included on every plan and pricing is based only on conversations the AI resolves.

Source
Kayako: What counts as a resolved ticket for Kayako pricing?

A resolution occurs when Kay solves the customer's issue without human agent involvement, whether by taking action or providing an answer the customer confirms solves their problem. Escalations to humans and simple deflections do not count.

Source
Gorgias: Can I add Voice or SMS to any plan?

Yes, Voice and SMS can be added to any plan with pricing scaled by call and text volume.

Source
Kayako: What is Kayako's AI resolution rate?

Kayako reports a 68 percent AI resolution rate for Kay AI Agent. The platform claims a cost advantage of $1 per resolution versus $4.60 for competitors, with reported CSAT improvement of 14 points.

Source
Gorgias: How does Gorgias price its helpdesk?

Helpdesk is not priced per agent; instead it scales from 50 to 5,000 tickets per month depending on plan selection.

Source
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