Live Chat & Chatbots · head to head
Gorgias vs Haptik
Gorgias
Live Chat & Chatbots
E-commerce helpdesk built for Shopify
- From
- $10/month
- Rated
- -
Haptik
Live Chat & Chatbots
Conversational AI platform for customer engagement and support
- From
- On request
- Rated
- -
The short version
- Each has a real cost: Gorgias helpdesk plans are metered by ticket volume, scaling from 50 to 5,000 tickets a month rather than a flat per-agent fee; Haptik no pricing is published, and no tier, cost structure or minimum is disclosed
- They diverge on capability: Gorgias covers Omnichannel inbox, Haptik covers Conversational AI.
Where they differ
Only the attributes on which Gorgias and Haptik actually diverge.
Identical on both: free tier (No), user rating (Not yet rated), category (Live Chat & Chatbots).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Gorgias
- Omnichannel inbox
- Order management
- Macros
- Automation
- Revenue tracking
- Self-service
- Shopify
- BigCommerce
Only in Haptik
- Conversational AI
- Multi-channel support
- Intent recognition
- Analytics
- Slack
- API
Both cover
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Gorgias
- E-commerce support teams wanting AI-resolved conversations billed only on successful resolutionsnot Haptik
Haptik
- Building conversational AI assistants for customer supportnot Gorgias
- Automating customer conversations across messaging channelsnot Gorgias
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Gorgias
- Helpdesk plans are metered by ticket volume, scaling from 50 to 5,000 tickets a month rather than a flat per-agent fee
- The AI Agent is billed separately per resolved conversation on every plan rather than included in the flat seat or ticket price
Haptik
- No pricing is published, and no tier, cost structure or minimum is disclosed
- The only routes to a figure are a demo request or an enterprise sales email
Pricing, plan by plan
Gorgias
$10/month- Starter$10/month
- 50 tickets/month
- 3 user seats
- Email & social
- Basic$60/month
- 300 tickets/month
- Unlimited users
- Phone support
- Pro$360/month
- 2000 tickets/month
- Advanced automation
- Revenue statistics
- Advanced$900/month
- 5000 tickets/month
- Dedicated CSM
- Custom integrations
Haptik
On request- Starter$100/month
- Basic chatbot
- 1 channel
- Professional$300/month
- Advanced AI
- Multi-channel
- Enterprise$undefined/month
- Custom solutions
- Dedicated support
Which should you pick?
Choose Gorgias if
- You need omnichannel inbox.
- You work on Web, Ios, Android.
- You also want order management.
Choose Haptik if
- You need conversational ai.
- You work on Web, Mobile, Messaging apps, Voice.
- You also want multi-channel support.
Questions people ask
- Is Gorgias or Haptik better?
- Neither clearly leads. Gorgias starts at $10/month and Haptik at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Gorgias or Haptik?
- Gorgias starts at $10/month and Haptik at On request.
- Does Gorgias or Haptik run on more platforms?
- Gorgias runs on Web, Ios, Android. Haptik runs on Web, Mobile, Messaging apps, Voice.
- What is Gorgias best used for?
- Gorgias is most often used for e-commerce support teams wanting ai-resolved conversations billed only on successful resolutions. Of those, e-commerce support teams wanting ai-resolved conversations billed only on successful resolutions is not what Haptik is typically brought in for.
- What can Gorgias do that Haptik cannot?
- Gorgias covers Omnichannel inbox, Order management, Macros, Automation. Haptik covers Conversational AI, Multi-channel support, Intent recognition, Analytics. Both handle Web support.