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Customer Support · head to head

8x8 Contact Center vs Pipedrive

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Free plan
No
Full reviewWebsite
Pipedrive logo

Pipedrive

CRM

The CRM that sales teams love to use

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Pipedrive email account connectivity restricted to maximum of five email accounts per user
  • They diverge on capability: 8x8 Contact Center covers Voice, Pipedrive covers Visual pipeline.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which 8x8 Contact Center and Pipedrive actually diverge.

Attributes where 8x8 Contact Center and Pipedrive differ
Attribute8x8 Contact CenterPipedrive
Starting price$85/monthOn request
PlatformsWeb, Desktop, Ios, AndroidWeb, iOS, Android
CategoryCustomer SupportCRM
Founded19872010

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Pipedrive

  • Visual pipeline
  • Deal tracking
  • Activity reminders
  • Email integration
  • Mobile apps
  • Reporting
  • Goal tracking
  • Lead management

Both cover

  • SOC2
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Pipedrive
  • Contact centernot Pipedrive
  • Remote worknot Pipedrive
  • Customer supportnot Pipedrive

Pipedrive

  • Sales pipeline management with kanban-style dashboardsnot 8x8 Contact Center
  • Multi-channel communication with email and calendar syncnot 8x8 Contact Center
  • Sales automation for small to mid-market teamsnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Pipedrive

  • Email account connectivity restricted to maximum of five email accounts per user

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Pipedrive

On request

No published plan breakdown. See the Pipedrive review.

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Pipedrive if

  • You need visual pipeline.
  • You work on Web, iOS, Android.
  • You also want deal tracking.
Pipedrive review

Questions people ask

Is 8x8 Contact Center or Pipedrive better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Pipedrive at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Pipedrive?
8x8 Contact Center starts at $85/month and Pipedrive at On request.
Does 8x8 Contact Center or Pipedrive run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Pipedrive runs on Web, iOS, Android.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Pipedrive is typically brought in for.
What can 8x8 Contact Center do that Pipedrive cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Pipedrive covers Visual pipeline, Deal tracking, Activity reminders, Email integration. Both handle SOC2, GDPR.

Answered from the vendors’ own pages

Pipedrive: How long is Pipedrive's free trial and what's required to start?

Pipedrive offers a 14-day free trial with full platform access. No credit card is required to begin the trial, making it accessible to businesses of any size.

Source
Pipedrive: Are specific pricing tiers and costs detailed on the homepage?

The homepage does not list specific pricing amounts or tier names. Detailed subscription information and pricing costs are available on Pipedrive's dedicated pricing page.

Source
Pipedrive: What core features does Pipedrive include?

Pipedrive includes pipeline management, automation, AI capabilities, email sync, and reporting features. Feature availability at different price levels is detailed on their pricing page.

Source
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