Softwr

Customer Support · head to head

8x8 Contact Center vs UpLead

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Free plan
No
Full reviewWebsite
UpLead logo

UpLead

CRM

B2B contact database and lead intelligence platform for sales prospecting

From
$74/month
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; UpLead credit-based pricing can get expensive for high-volume prospecting compared to flat-rate tools.
  • They diverge on capability: 8x8 Contact Center covers Voice, UpLead covers Real-time email verification.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which 8x8 Contact Center and UpLead actually diverge.

Attributes where 8x8 Contact Center and UpLead differ
Attribute8x8 Contact CenterUpLead
Starting price$85/month$74/month
PlatformsWeb, Desktop, Ios, Androidweb, api
CategoryCustomer SupportCRM
Founded19872017

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in UpLead

  • Real-time email verification
  • Mobile direct dials
  • Technographics
  • Data enrichment
  • CRM integrations
  • Chrome extension

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot UpLead
  • Contact centernot UpLead
  • Remote worknot UpLead
  • Customer supportnot UpLead

UpLead

  • Building targeted B2B prospect listsnot 8x8 Contact Center
  • Verifying email addresses before outreachnot 8x8 Contact Center
  • Enriching CRM records with firmographic datanot 8x8 Contact Center
  • Finding companies using specific technologiesnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

UpLead

  • Credit-based pricing can get expensive for high-volume prospecting compared to flat-rate tools.
  • Lacks built-in outreach or email sending features found in dedicated sales engagement platforms.
  • Mobile phone coverage is not as extensive as some competitors focused solely on direct dials.
  • Free trial is limited to 5 credits, making it hard to evaluate data quality at scale.

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

UpLead

$74/month
  • Essentials$74/month
    • 2,040 credits per year (billed annually)
    • Verified emails and mobile phones
    • CRM integrations
  • Plus$149/month
    • 4,800 credits per year (billed annually)
    • Data enrichment
    • Technographics
  • Professional$undefined/mo
    • Custom credits and seats
    • Buyer intent data
    • Full API access

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose UpLead if

  • You need real-time email verification.
  • You work on web, api.
  • You also want mobile direct dials.
UpLead review

Questions people ask

Is 8x8 Contact Center or UpLead better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and UpLead at $74/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or UpLead?
8x8 Contact Center starts at $85/month and UpLead at $74/month.
Does 8x8 Contact Center or UpLead run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. UpLead runs on web, api.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what UpLead is typically brought in for.
What can 8x8 Contact Center do that UpLead cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. UpLead covers Real-time email verification, Mobile direct dials, Technographics, Data enrichment.

Answered from the vendors’ own pages

UpLead: What does UpLead cost?

UpLead's Essentials plan starts at $74/month billed annually (or $99/month billed monthly) with 2,040 credits/year, Plus is $149/month annually with 4,800 credits/year, and Professional is custom-priced for larger teams.

Source
UpLead: Is there a free plan?

UpLead offers a 7-day free trial with 5 credits so users can test verified email and mobile phone data before subscribing to a paid plan.

Source
UpLead: What does UpLead integrate with?

UpLead integrates directly with CRMs like Salesforce, HubSpot, Pipedrive and Zoho, and connects to over 1,500 apps via Zapier.

Source
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