Softwr

Software · head to head

Front vs Pipedrive

Front logo

Front

Software

Where teams collaborate on customer communication

From
$25/month per seat
Rated
-
Full reviewWebsite
Pipedrive logo

Pipedrive

Software

The CRM that sales teams love to use

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Front starter tier limited to single-channel support; omnichannel support requires Professional tier; Pipedrive email account connectivity restricted to maximum of five email accounts per user
  • They diverge on capability: Front covers Shared inbox, Pipedrive covers Visual pipeline.

Where they differ

Only the attributes on which Front and Pipedrive actually diverge.

Attributes where Front and Pipedrive differ
AttributeFrontPipedrive
Starting price$25/month per seatOn request
PlatformsCloud-based SaaSWeb, iOS, Android
Founded20132010

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Front

  • Shared inbox
  • Email collaboration
  • Omnichannel messaging
  • Analytics
  • Workflows
  • Integrations
  • Salesforce
  • HubSpot

Only in Pipedrive

  • Visual pipeline
  • Deal tracking
  • Activity reminders
  • Email integration
  • Mobile apps
  • Reporting
  • Goal tracking
  • Lead management

Both cover

  • Slack
  • Asana
  • SOC2
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Front

  • Multi-team customer support across email, chat, SMS channelsnot Pipedrive
  • Enterprises using AI to resolve complex multi-step customer requestsnot Pipedrive

Pipedrive

  • Sales pipeline management with kanban-style dashboardsnot Front
  • Multi-channel communication with email and calendar syncnot Front
  • Sales automation for small to mid-market teamsnot Front

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Front

  • Starter tier limited to single-channel support; omnichannel support requires Professional tier
  • AI Copilot, Smart QA, and Smart CSAT are included only in Enterprise tier ($105/seat/month); available as add-ons at higher cost in lower tiers
  • Starter tier limited to 10 automation rules; Professional tier allows 20; unlimited rules only in Enterprise
  • Advanced analytics excluded from Starter tier

Pipedrive

  • Email account connectivity restricted to maximum of five email accounts per user

Pricing, plan by plan

Front

$25/month per seat

No published plan breakdown. See the Front review.

Pipedrive

On request

No published plan breakdown. See the Pipedrive review.

Which should you pick?

Choose Front if

  • You need shared inbox.
  • You work on Cloud-based SaaS.
  • You also want email collaboration.
Front review

Choose Pipedrive if

  • You need visual pipeline.
  • You work on Web, iOS, Android.
  • You also want deal tracking.
Pipedrive review

Questions people ask

Is Front or Pipedrive better?
Neither clearly leads. Front starts at $25/month per seat and Pipedrive at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Front or Pipedrive?
Front starts at $25/month per seat and Pipedrive at On request.
Does Front or Pipedrive run on more platforms?
Front runs on Cloud-based SaaS. Pipedrive runs on Web, iOS, Android.
What is Front best used for?
Front is most often used for multi-team customer support across email, chat, sms channels, enterprises using ai to resolve complex multi-step customer requests. Of those, multi-team customer support across email, chat, sms channels and enterprises using ai to resolve complex multi-step customer requests are not what Pipedrive is typically brought in for.
What can Front do that Pipedrive cannot?
Front covers Shared inbox, Email collaboration, Omnichannel messaging, Analytics. Pipedrive covers Visual pipeline, Deal tracking, Activity reminders, Email integration. Both handle Slack, Asana, SOC2, GDPR.
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Related pages

More on Front

More on Pipedrive

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