Haptikvs
Amazon Lex
Amazon Lex: AWS conversational AI service
Haptik
Conversational AI platform for customer engagement and support
As of 30 August 2026, Haptik's pricing is not published; the vendor quotes on request. Haptik is a conversational AI platform that helps businesses engage customers across multiple channels with intelligent chatbots and virtual assistants. Softwr lists it under Live Chat. Haptik is made by Haptik Inc., launched in 2013, available on Web, iOS, Android.
Overview
What Haptik does
Haptik is a conversational AI platform that helps businesses engage customers across multiple channels with intelligent chatbots and virtual assistants.
What people use it for
- Building conversational AI assistants for customer support
- Automating customer conversations across messaging channels
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Haptik.
- No pricing is published, and no tier, cost structure or minimum is disclosed
- The only routes to a figure are a demo request or an enterprise sales email
Cross-shopped
What people choose instead of Haptik
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- HaptikvsZendesk Sunshine Conversations
Zendesk Sunshine Conversations: Omnichannel messaging and customer engagement platform
- HaptikvsBotpress
Botpress: Open-source chatbot platform and framework
- HaptikvsCrisp
Crisp: Customer messaging platform for startups and SMBs
Pricing
What Haptik costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Starter
$100 /mo
- Basic chatbot
- 1 channel
Professional
$300 /mo
- Advanced AI
- Multi-channel
Enterprise
On request
- Custom solutions
- Dedicated support
Capabilities
Features
Conversational AI
Multi-channel support
Intent recognition
Analytics
WhatsApp
Integration with WhatsApp
Facebook
Integration with Facebook
Slack
Integration with Slack
API
Integration with API
Web support
Available on Web
Mobile support
Available on Mobile
Messaging apps support
Available on Messaging apps
Voice support
Available on Voice
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
How much does Haptik cost?
Haptik does not publish pricing. The platform uses a custom enterprise pricing model requiring direct contact with sales.
SourceHow can I get Haptik pricing?
Contact Haptik by requesting a demo or emailing [email protected] to receive personalized pricing based on deployment scale, features needed, and organizational requirements.
SourceBehind it
Who makes Haptik
- Company
- Haptik Inc.
- Based in
- Mumbai, India
Keep looking
Where to go from Haptik
- Haptik alternativesEvery product people weigh against it
- Haptik pricingPlans, floors and what the tiers exclude
- Haptik badgesWhich rules it meets, and the figure behind each
- All Live Chat softwareThe full category
- Best Live Chat softwareThe shortlist, and how it was cut
Best Live Chat software for
Compare Haptik with
- Zendesk Sunshine Conversations
- Botpress
- Crisp
- Amazon Lex
- Conferbot
- Conversica
- LivePerson
- Verloop.io
- Google Dialogflow
- Jivochat
- SailPoint IdentityIQ
- Kore.ai
- Freshchat
- Kayako
- Conferbot
- Conversica
- LivePerson
- Jivochat
Other Live Chat software
Omnichannel messaging and customer engagement platform
9 researched notesNo-code AI chatbot builder for websites and messaging channels
Free, then $19/mo13 researched notesConversational AI platform for customer support automation
Free, then $49/mo12 researched notesNo-code AI chatbot builder for websites and messaging channels
Free, then $19/mo13 researched notes
Softwr does not host reviews and shows no star rating for Haptik, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
More on Haptik
Haptik alternatives
What people switch to, and what they give up
Haptik pricing
Every tier, and where the cost actually lands
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