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Software · head to head

Shop-Ware vs DealerTrack

Shop-Ware logo

Shop-Ware

Software

Cloud-based shop management system

From
$79/month
Rated
-
Full reviewWebsite
D

DealerTrack

Software

Elevate your dealership operations

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Shop-Ware the Internet Archive's capture of Shop-Ware's packages page on 4 November 2024 listed Startup at $249/month ($224/month billed annually), Pro at $379/month ($341 annual), Master at $499/month ($449 annual), and Ultimate at $799/month ($719 annual); each tier confirmed as unlimited users with escalating feature sets from AI Parts Matrix up to SEO and pay-per-click services on Ultimate.; DealerTrack dealertrack (a Cox Automotive brand) publishes no pricing on its own coxautoinc.com/brands/dealertrack page for its DMS, F&I, CRM or registration/titling products; every product card ends in a Request a demo or Contact us link instead of a figure.
  • They diverge on capability: Shop-Ware covers Work order management, DealerTrack covers F&I management.

Where they differ

Only the attributes on which Shop-Ware and DealerTrack actually diverge.

Attributes where Shop-Ware and DealerTrack differ
AttributeShop-WareDealerTrack
Starting price$79/monthOn request
Pricing modelsubscriptionquote
PlatformsWeb, Mobile, AppWeb, Mobile, Desktop
Founded20051990

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Shop-Ware

  • Work order management
  • Customer database
  • Vehicle history
  • Scheduling
  • Invoicing
  • Mobile application
  • Business analytics
  • Email services

Only in DealerTrack

  • F&I management
  • Compliance automation
  • Document templates
  • Lender integration
  • Warranty management
  • Product solutions
  • Reporting & analytics
  • DMS systems

Both cover

  • Customer portal
  • Payment processors
  • Accounting software
  • Data encryption

What people use each for

The jobs each tool is most often brought in to do.

Shop-Ware

  • Dealership Management
  • Service Scheduling
  • Inventory Management
  • Sales Operations
  • Customer Relationship

DealerTrack

  • Dealership Management
  • Service Scheduling
  • Inventory Management
  • Sales Operations
  • Customer Relationship

Both are used for dealership management, service scheduling, inventory management, sales operations, customer relationship, on those jobs the choice comes down to price and fit rather than capability.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Shop-Ware

  • The Internet Archive's capture of Shop-Ware's packages page on 4 November 2024 listed Startup at $249/month ($224/month billed annually), Pro at $379/month ($341 annual), Master at $499/month ($449 annual), and Ultimate at $799/month ($719 annual); each tier confirmed as unlimited users with escalating feature sets from AI Parts Matrix up to SEO and pay-per-click services on Ultimate.

DealerTrack

  • Dealertrack (a Cox Automotive brand) publishes no pricing on its own coxautoinc.com/brands/dealertrack page for its DMS, F&I, CRM or registration/titling products; every product card ends in a Request a demo or Contact us link instead of a figure.

Pricing, plan by plan

Shop-Ware

$79/month
  • Startup$79/month
    • Work orders
    • Customer management
    • Basic reporting
  • Professional$159/month
    • Everything in Startup
    • Advanced reports
    • Scheduling
  • Enterprise$299/month
    • Everything in Professional
    • Multi-location
    • API access

DealerTrack

On request
  • Standard$undefined/month
    • F&I management
    • Compliance tools
    • Document automation
  • Professional$undefined/month
    • Everything in Standard
    • Advanced compliance
    • Custom workflows
  • Enterprise$undefined/month
    • Everything in Professional
    • Multi-location support
    • API access

Which should you pick?

Choose Shop-Ware if

  • You need work order management.
  • You work on Web, Mobile, App.
  • You also want customer database.
Shop-Ware review

Choose DealerTrack if

  • You need f&i management.
  • You work on Web, Mobile, Desktop.
  • You also want compliance automation.
DealerTrack review

Questions people ask

Is Shop-Ware or DealerTrack better?
Neither clearly leads. Shop-Ware starts at $79/month and DealerTrack at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Shop-Ware or DealerTrack?
Shop-Ware starts at $79/month and DealerTrack at On request.
Does Shop-Ware or DealerTrack run on more platforms?
Shop-Ware runs on Web, Mobile, App. DealerTrack runs on Web, Mobile, Desktop.
What is Shop-Ware best used for?
Shop-Ware is most often used for dealership management, service scheduling, inventory management, sales operations.
What can Shop-Ware do that DealerTrack cannot?
Shop-Ware covers Work order management, Customer database, Vehicle history, Scheduling. DealerTrack covers F&I management, Compliance automation, Document templates, Lender integration. Both handle Customer portal, Payment processors, Accounting software, Data encryption.
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