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Automotive · head to head

Epicor DMS vs Shop-Ware

Epicor DMS logo

Epicor DMS

Automotive

Enterprise dealership management solutions

From
On request
Rated
-
Full reviewWebsite
Shop-Ware logo

Shop-Ware

Automotive

Cloud-based shop management system

From
$279/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Epicor DMS pricing is not publicly available and requires custom quotes; Shop-Ware pricing structured per location
  • They diverge on capability: Epicor DMS covers Sales desking, Shop-Ware covers Work order management.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Epicor DMS and Shop-Ware actually diverge.

Attributes where Epicor DMS and Shop-Ware differ
AttributeEpicor DMSShop-Ware
Starting priceOn request$279/month
Pricing modelquotesubscription
PlatformsCloud, On-Premise, HybridWeb, Mobile, App
Founded19992005

Identical on both: free tier (No), user rating (Not yet rated), category (Automotive).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Epicor DMS

  • Sales desking
  • F&I management
  • Service scheduling
  • Parts management
  • Accounting
  • CRM
  • OEM integration
  • Business intelligence

Only in Shop-Ware

  • Work order management
  • Customer database
  • Scheduling
  • Invoicing
  • Customer portal
  • Mobile application
  • Business analytics
  • Payment processors

Both cover

  • Vehicle history
  • Accounting software
  • Data encryption

What people use each for

The jobs each tool is most often brought in to do.

Epicor DMS

  • Dealership Management
  • Service Scheduling
  • Inventory Management
  • Sales Operations
  • Customer Relationship

Shop-Ware

  • Dealership Management
  • Service Scheduling
  • Inventory Management
  • Sales Operations
  • Customer Relationship

Both are used for dealership management, service scheduling, inventory management, sales operations, customer relationship, on those jobs the choice comes down to price and fit rather than capability.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Epicor DMS

  • Pricing is not publicly available and requires custom quotes
  • No free trial available to evaluate the system
  • Requires significant implementation time and customization

Shop-Ware

  • Pricing structured per location
  • Data migration fees apply
  • Accounting integration fees apply

Pricing, plan by plan

Epicor DMS

On request
  • Standard$undefined/month
    • Core DMS functionality
    • Sales management
    • Service management
  • Enterprise$undefined/month
    • All Standard features
    • Advanced CRM
    • Multi-rooftop support

Shop-Ware

$279/month
  • Startup$279/month
    • Unlimited users
    • AI Parts Matrix
    • DVX
  • Pro$389/month
    • Startup features
    • Unlimited two-way texting
    • MOTOR Labor Guide
  • Master$499/month
    • Pro features
    • Business Analytics Suite
    • Monthly inventory value tracking
  • Ultimate+$999/month
    • Master features
    • High performance website
    • Search engine optimization

Which should you pick?

Choose Epicor DMS if

  • You need sales desking.
  • You work on Cloud, On-Premise, Hybrid.
  • You also want f&i management.
Epicor DMS review

Choose Shop-Ware if

  • You need work order management.
  • You work on Web, Mobile, App.
  • You also want customer database.
Shop-Ware review

Questions people ask

Is Epicor DMS or Shop-Ware better?
Neither clearly leads. Epicor DMS starts at On request and Shop-Ware at $279/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Epicor DMS or Shop-Ware?
Epicor DMS starts at On request and Shop-Ware at $279/month.
Does Epicor DMS or Shop-Ware run on more platforms?
Epicor DMS runs on Cloud, On-Premise, Hybrid. Shop-Ware runs on Web, Mobile, App.
What is Epicor DMS best used for?
Epicor DMS is most often used for dealership management, service scheduling, inventory management, sales operations.
What can Epicor DMS do that Shop-Ware cannot?
Epicor DMS covers Sales desking, F&I management, Service scheduling, Parts management. Shop-Ware covers Work order management, Customer database, Scheduling, Invoicing. Both handle Vehicle history, Accounting software, Data encryption.

Answered from the vendors’ own pages

Epicor DMS: Does Epicor DMS support both cloud and on-premise deployment?

Yes. Epicor offers multiple deployment options including cloud, on-premises, and hybrid deployments, allowing customers to choose based on their requirements and migrate between models.

Source
Shop-Ware: How much does Shop-Ware cost?

Shop-Ware pricing ranges from $279/month for Startup to $999/month for Ultimate+. Annual billing offers discounts: $251/month for Startup, $350/month for Pro, $449/month for Master, and $899/month for Ultimate+.

Source
Epicor DMS: What integrations does Epicor DMS provide for dealerships?

Epicor provides integrated parts sourcing through the Epicor Parts Portal, service estimating tools, CRM capabilities for customer relationship management, and warehouse management through Epicor Indago WMS.

Source
Shop-Ware: What is included in the Shop-Ware Startup plan?

The Startup plan ($279/month) includes unlimited users, AI Parts Matrix, DVX, Maintenance Builder, and limited two-way texting.

Source
Epicor DMS: How many part numbers are available in Epicor's database?

Epicor's platform provides access to more than 17 million part numbers for over 1.4 billion unique vehicle applications.

Source
Shop-Ware: What features does the Master plan add to Shop-Ware?

Master ($499/month) adds Business Analytics Suite, monthly inventory value and gross profit tracking, and coaching dashboards compared to the Pro plan.

Source
Epicor DMS: Does Epicor offer a free trial?

No free trial is available. Pricing is based on custom quotes due to varying factors like usage, number of users, and custom modules required.

Source
Shop-Ware: What makes Shop-Ware Ultimate+ different from Master?

Ultimate+ ($999/month) includes a high-performance website, SEO, Google Ads enablement, call tracking, CRM, and online service scheduling beyond Master's features.

Source
Epicor DMS: What are the deployment costs for Epicor DMS?

For cloud ERP solutions, costs typically run between $150-$200/user/month for a basic package. For on-premise solutions, perpetual licenses range from $3,200-$4,800 per user.

Source
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