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Automotive · head to head

NAPA TRACS vs Shop-Ware

NAPA TRACS logo

NAPA TRACS

Automotive

Shop management software from NAPA

From
$99/month
Rated
-
Full reviewWebsite
Shop-Ware logo

Shop-Ware

Automotive

Cloud-based shop management system

From
$279/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: NAPA TRACS pricing is not published on the site; the vendor promotes a limited-time offer instead of a standing price list, requiring contact for a quote; Shop-Ware pricing structured per location
  • They diverge on capability: NAPA TRACS covers Parts ordering, Shop-Ware covers Vehicle history.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which NAPA TRACS and Shop-Ware actually diverge.

Attributes where NAPA TRACS and Shop-Ware differ
AttributeNAPA TRACSShop-Ware
Starting price$99/month$279/month
Founded19992005

Identical on both: pricing model (subscription), free tier (No), platforms (Web, Mobile, App), user rating (Not yet rated), category (Automotive).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in NAPA TRACS

  • Parts ordering
  • Inventory tracking
  • Reporting tools
  • NAPA parts system
  • Data protection

Only in Shop-Ware

  • Vehicle history
  • Invoicing
  • Business analytics
  • Third-party tools
  • Data encryption

Both cover

  • Work order management
  • Customer database
  • Scheduling
  • Customer portal
  • Mobile application
  • Payment processors
  • Email services
  • SMS messaging
  • Accounting software
  • Customer portals
  • Mobile apps
  • Analytics tools
  • SSL encryption
  • Secure authentication

What people use each for

The jobs each tool is most often brought in to do.

NAPA TRACS

  • Independent auto repair shops managing parts ordering and customer records tied to the NAPA parts networknot Shop-Ware

Shop-Ware

  • Dealership Managementnot NAPA TRACS
  • Service Schedulingnot NAPA TRACS
  • Inventory Managementnot NAPA TRACS
  • Sales Operationsnot NAPA TRACS
  • Customer Relationshipnot NAPA TRACS

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

NAPA TRACS

  • Pricing is not published on the site; the vendor promotes a limited-time offer instead of a standing price list, requiring contact for a quote

Shop-Ware

  • Pricing structured per location
  • Data migration fees apply
  • Accounting integration fees apply

Pricing, plan by plan

NAPA TRACS

$99/month
  • Basic$99/month
    • Work orders
    • Customer management
    • Basic reporting
  • Professional$249/month
    • Everything in Basic
    • Advanced features
    • Scheduling
  • Premium$399/month
    • Everything in Professional
    • Multi-location
    • Advanced reporting

Shop-Ware

$279/month
  • Startup$279/month
    • Unlimited users
    • AI Parts Matrix
    • DVX
  • Pro$389/month
    • Startup features
    • Unlimited two-way texting
    • MOTOR Labor Guide
  • Master$499/month
    • Pro features
    • Business Analytics Suite
    • Monthly inventory value tracking
  • Ultimate+$999/month
    • Master features
    • High performance website
    • Search engine optimization

Which should you pick?

Choose NAPA TRACS if

  • You need parts ordering.
  • You work on Web, Mobile, App.
  • You also want inventory tracking.
NAPA TRACS review

Choose Shop-Ware if

  • You need vehicle history.
  • You work on Web, Mobile, App.
  • You also want invoicing.
Shop-Ware review

Questions people ask

Is NAPA TRACS or Shop-Ware better?
Neither clearly leads. NAPA TRACS starts at $99/month and Shop-Ware at $279/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, NAPA TRACS or Shop-Ware?
NAPA TRACS starts at $99/month and Shop-Ware at $279/month.
Does NAPA TRACS or Shop-Ware run on more platforms?
Both run on Web, Mobile, App, so platform support will not decide this one for you.
What is NAPA TRACS best used for?
NAPA TRACS is most often used for independent auto repair shops managing parts ordering and customer records tied to the napa parts network. Of those, independent auto repair shops managing parts ordering and customer records tied to the napa parts network is not what Shop-Ware is typically brought in for.
What can NAPA TRACS do that Shop-Ware cannot?
NAPA TRACS covers Parts ordering, Inventory tracking, Reporting tools, NAPA parts system. Shop-Ware covers Vehicle history, Invoicing, Business analytics, Third-party tools. Both handle Work order management, Customer database, Scheduling, Customer portal.

Answered from the vendors’ own pages

NAPA TRACS: What does each NAPA TRACS tier cost?

NAPA TRACS offers three subscription tiers: Silver starts at $109/month, Gold starts at $219/month, and Gold Plus starts at $249/month. Prices shown are starting prices; contact sales for exact quotes.

Source
Shop-Ware: How much does Shop-Ware cost?

Shop-Ware pricing ranges from $279/month for Startup to $999/month for Ultimate+. Annual billing offers discounts: $251/month for Startup, $350/month for Pro, $449/month for Master, and $899/month for Ultimate+.

Source
NAPA TRACS: What is the main difference between Gold and Gold Plus?

Gold Plus adds unlimited users and unlimited 2-way text messaging, plus TRACSFlow functionality. The Gold and Silver tiers do not include unlimited user access.

Source
Shop-Ware: What is included in the Shop-Ware Startup plan?

The Startup plan ($279/month) includes unlimited users, AI Parts Matrix, DVX, Maintenance Builder, and limited two-way texting.

Source
NAPA TRACS: Are all tiers billed monthly?

The pricing page shows monthly rates but does not specify whether annual billing or other payment terms are available. Contact NAPA TRACS for billing cycle options.

Source
Shop-Ware: What features does the Master plan add to Shop-Ware?

Master ($499/month) adds Business Analytics Suite, monthly inventory value and gross profit tracking, and coaching dashboards compared to the Pro plan.

Source
NAPA TRACS: Does NAPA TRACS include a trial period?

The pricing page does not mention a trial period. The homepage references a current promotion with "big savings ahead" and directs prospects to contact sales by phone or email.

Source
Shop-Ware: What makes Shop-Ware Ultimate+ different from Master?

Ultimate+ ($999/month) includes a high-performance website, SEO, Google Ads enablement, call tracking, CRM, and online service scheduling beyond Master's features.

Source
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