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Crisp vs Pure Chat

Crisp logo

Crisp

Live Chat

Customer messaging platform for startups and SMBs

From
Free
Rated
-
Full reviewWebsite
Pure Chat logo

Pure Chat

Live Chat

Simple and affordable live chat for any business

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Crisp free tier limited to 2 seats and 100 customer profiles; Pure Chat growth plan limited to 1 website and 100 SMS notifications
  • They diverge on capability: Crisp covers Live chat, Pure Chat covers Live chat widget.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Crisp and Pure Chat actually diverge.

Attributes where Crisp and Pure Chat differ
AttributeCrispPure Chat
Pricing modelfreemiumsubscription
PlatformsCloud-based SaaSWeb, Mobile app, IOS, Android
Founded20152011

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Crisp

  • Live chat
  • Shared inbox
  • Chatbots
  • Knowledge base
  • Video calls
  • CRM
  • Slack
  • WordPress

Only in Pure Chat

  • Live chat widget
  • Visitor information
  • Chat transcripts
  • Department routing
  • Salesforce
  • HubSpot
  • API
  • Mobile app support

Both cover

  • Zapier
  • Web support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Crisp

  • Customer service and support automationnot Pure Chat
  • Chat and omnichannel messagingnot Pure Chat
  • Chatbot and AI conversation managementnot Pure Chat
  • Customer profile and ticket managementnot Pure Chat
  • Team collaboration on customer communicationnot Pure Chat

Pure Chat

  • Customer support chatnot Crisp
  • Website engagementnot Crisp
  • Lead capturenot Crisp
  • Sales chatnot Crisp

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Crisp

  • Free tier limited to 2 seats and 100 customer profiles
  • Additional agents cost $10/month per seat beyond included seats
  • Customer profile limits increase with each tier; 5,000 (Mini) to 200,000 (Plus)
  • Enterprise pricing requires contacting sales

Pure Chat

  • Growth plan limited to 1 website and 100 SMS notifications
  • Additional operators cost extra: $13-$15/month per operator depending on plan and billing
  • Growth plan has significantly lower limits than PRO

Pricing, plan by plan

Crisp

Free
  • FreeFree
    • 2 seats
    • Website chat widget
    • Shared inbox
  • Mini$45/month
    • 4 seats
    • ~$5 AI credits (around 90 automated conversations)
    • Shared email inbox
  • Essentials$95/month
    • 10 seats
    • ~$25 AI credits (around 450 automated conversations)
    • Omnichannel inbox
  • Plus$295/month
    • 20+ seats
    • ~$75 AI credits (around 1,350 automated conversations)
    • Unlimited task automations

Pure Chat

Free
  • Growth$49/month
    • 4 users/operators
    • 1 website
    • 100 SMS notifications
  • Growth Annual$39/month
    • Annual billing saves 20% off monthly rate
  • PRO$99/month
    • 10 users/operators
    • Unlimited websites
    • 1,000 SMS notifications
  • PRO Annual$79/month
    • Annual billing saves 20% off monthly rate

Which should you pick?

Choose Crisp if

  • You need live chat.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want shared inbox.
Crisp review

Choose Pure Chat if

  • You need live chat widget.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want visitor information.
Pure Chat review

Questions people ask

Is Crisp or Pure Chat better?
Neither clearly leads. Crisp starts at Free and Pure Chat at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Crisp or Pure Chat?
Crisp starts at Free and Pure Chat at Free.
Does Crisp or Pure Chat run on more platforms?
Crisp runs on Cloud-based SaaS. Pure Chat runs on Web, Mobile app, IOS, Android.
Can I use Crisp for free?
Both have a free tier, so you can try either at no cost before committing.
What is Crisp best used for?
Crisp is most often used for customer service and support automation, chat and omnichannel messaging, chatbot and ai conversation management, customer profile and ticket management. Of those, customer service and support automation and chat and omnichannel messaging are not what Pure Chat is typically brought in for.
What can Crisp do that Pure Chat cannot?
Crisp covers Live chat, Shared inbox, Chatbots, Knowledge base. Pure Chat covers Live chat widget, Visitor information, Chat transcripts, Department routing. Both handle Zapier, Web support, Android support.

Answered from the vendors’ own pages

Crisp: How much does Crisp cost?

Crisp offers a free plan ($0/month for 2 seats), Mini ($45/month for 4 seats), Essentials ($95/month for 10 seats), Plus ($295/month for 20+ seats), and Enterprise (custom pricing).

Source
Pure Chat: How much does PureChat cost?

PureChat's Growth plan costs $49/month (or $39/month annually) with 4 users and 1 website. The PRO plan is $99/month (or $79/month annually) with 10 users and unlimited websites.

Source
Crisp: Is there a free version of Crisp?

Yes, Crisp Free includes 2 seats, website chat widget, shared inbox, and mobile/desktop apps with a 100 customer profile limit and no AI credits.

Source
Pure Chat: Does PureChat offer a free trial?

Yes, PureChat offers a free 30-day trial of the PRO plan to prospective customers.

Source
Crisp: What are AI credits in Crisp?

AI credits power automated conversations. Mini plan includes ~$5 credits (90 conversations), Essentials includes ~$25 credits (450 conversations), Plus includes ~$75 credits (1,350 conversations).

Source
Pure Chat: What is the difference between Growth and PRO plans?

Growth includes 4 users and 1 website with 100 SMS notifications per month. PRO includes 10 users, unlimited websites, and 1,000 SMS notifications. Additional operators can be added for $8-$15/month.

Source
Crisp: Does Crisp charge per additional agent?

Yes, additional agents beyond included seats cost $10/month per person. Free plan includes 2 seats; additional seats available on paid plans.

Source
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