Software · head to head
Pure Chat vs Crisp
The short version
- Each has a real cost: Pure Chat growth plan is capped at 4 users and 1 website, and PRO is capped at 10 users, with extra seats billed separately at $8 to $15/month per additional operator; Crisp free tier includes only 2 agents and no AI credits; AI capability requires paid tier
- They diverge on capability: Pure Chat covers Live chat widget, Crisp covers Live chat.
Where they differ
Only the attributes on which Pure Chat and Crisp actually diverge.
Identical on both: starting price (Free), pricing model (freemium), free tier (Yes), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Pure Chat
- Live chat widget
- Visitor information
- Chat transcripts
- Department routing
- Salesforce
- HubSpot
- API
- Mobile app support
Only in Crisp
- Live chat
- Shared inbox
- Chatbots
- Knowledge base
- Video calls
- CRM
- Slack
- WordPress
Both cover
- Zapier
- Web support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Pure Chat
- Small single-site teams needing live chat with SMS notificationsnot Crisp
Crisp
- Growing startups needing affordable all-in-one customer support with AI automationnot Pure Chat
- Teams seeking omnichannel support consolidating email, chat, WhatsApp, Messenger, Instagramnot Pure Chat
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Pure Chat
- Growth plan is capped at 4 users and 1 website, and PRO is capped at 10 users, with extra seats billed separately at $8 to $15/month per additional operator
- Monthly billing costs more than annual: Growth is $49/month monthly versus $39/month annual, and PRO is $99/month monthly versus $79/month annual
Crisp
- Free tier includes only 2 agents and no AI credits; AI capability requires paid tier
- Free tier customer profile limit of 100; higher limits require upgrade
- Omnichannel support and workflow automation excluded from Free and Mini tiers
- White labelling only available in Plus tier ($295+/month)
Pricing, plan by plan
Pure Chat
Free- FreeFree
- Up to 1 agent
- Basic chat
- Premium$50/month
- Unlimited agents
- Advanced features
- Business$100/month
- White-label
- Premium support
Crisp
FreeNo published plan breakdown. See the Crisp review.
Which should you pick?
Choose Pure Chat if
- You need live chat widget.
- You want to start without paying.
- You work on Web, Mobile app, IOS, Android.
- You also want visitor information.
Choose Crisp if
- You need live chat.
- You want to start without paying.
- You work on Cloud-based SaaS.
- You also want shared inbox.
Questions people ask
- Is Pure Chat or Crisp better?
- Neither clearly leads. Pure Chat starts at Free and Crisp at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Pure Chat or Crisp?
- Pure Chat starts at Free and Crisp at Free.
- Does Pure Chat or Crisp run on more platforms?
- Pure Chat runs on Web, Mobile app, IOS, Android. Crisp runs on Cloud-based SaaS.
- Can I use Pure Chat for free?
- Both have a free tier, so you can try either at no cost before committing.
- What is Pure Chat best used for?
- Pure Chat is most often used for small single-site teams needing live chat with sms notifications. Of those, small single-site teams needing live chat with sms notifications is not what Crisp is typically brought in for.
- What can Pure Chat do that Crisp cannot?
- Pure Chat covers Live chat widget, Visitor information, Chat transcripts, Department routing. Crisp covers Live chat, Shared inbox, Chatbots, Knowledge base. Both handle Zapier, Web support, Android support.