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Live Chat & Chatbots · head to head

Crisp vs Userlike

Crisp logo

Crisp

Live Chat & Chatbots

Customer messaging platform for startups and SMBs

From
Free
Rated
-
Full reviewWebsite
Userlike logo

Userlike

Live Chat & Chatbots

The leading GDPR-compliant customer messaging

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Crisp free tier includes only 2 agents and no AI credits; AI capability requires paid tier; Userlike userlike now operates as Lime Connect under Lime Technologies; the free plan is capped at 1 seat, 1 channel and 200 conversations
  • They diverge on capability: Crisp covers Shared inbox, Userlike covers WhatsApp.

Where they differ

Only the attributes on which Crisp and Userlike actually diverge.

Attributes where Crisp and Userlike differ
AttributeCrispUserlike
Pricing modelfreemiumsubscription
PlatformsCloud-based SaaSWeb, Ios, Android
Founded20152011

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Live Chat & Chatbots).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Crisp

  • Shared inbox
  • Chatbots
  • Knowledge base
  • CRM
  • WordPress
  • Shopify
  • Zapier
  • Segment

Only in Userlike

  • WhatsApp
  • Facebook Messenger
  • SMS
  • Chatbot
  • Pipedrive
  • HubSpot
  • Zendesk
  • Salesforce

Both cover

  • Live chat
  • Video calls
  • Slack
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Crisp

  • Growing startups needing affordable all-in-one customer support with AI automationnot Userlike
  • Teams seeking omnichannel support consolidating email, chat, WhatsApp, Messenger, Instagramnot Userlike

Userlike

  • Teams needing multilingual live chat with WhatsApp support who can tolerate a seat minimum on paid plansnot Crisp

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Crisp

  • Free tier includes only 2 agents and no AI credits; AI capability requires paid tier
  • Free tier customer profile limit of 100; higher limits require upgrade
  • Omnichannel support and workflow automation excluded from Free and Mini tiers
  • White labelling only available in Plus tier ($295+/month)

Userlike

  • Userlike now operates as Lime Connect under Lime Technologies; the free plan is capped at 1 seat, 1 channel and 200 conversations
  • The Pro plan has a minimum of 3 seats and Enterprise a minimum of 5 seats, both priced per seat with Enterprise gated behind a custom quote
  • AI Agent, AI Copilot and Workflows are separately priced add-ons starting at 99 euros/month, 19 euros/month per seat and 50 euros/month respectively

Pricing, plan by plan

Crisp

Free

No published plan breakdown. See the Crisp review.

Userlike

Free
  • FreeFree
    • 1 widget
    • 1 seat
    • Unlimited chats
  • Team$90/month
    • 4 widgets
    • 4 seats
    • WhatsApp
  • Corporate$290/month
    • 10 widgets
    • 10 seats
    • Analytics
  • Flex$undefined/month
    • Unlimited
    • Custom features
    • Dedicated support

Which should you pick?

Choose Crisp if

  • You need shared inbox.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want chatbots.
Crisp review

Choose Userlike if

  • You need whatsapp.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want facebook messenger.
Userlike review

Questions people ask

Is Crisp or Userlike better?
Neither clearly leads. Crisp starts at Free and Userlike at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Crisp or Userlike?
Crisp starts at Free and Userlike at Free.
Does Crisp or Userlike run on more platforms?
Crisp runs on Cloud-based SaaS. Userlike runs on Web, Ios, Android.
Can I use Crisp for free?
Both have a free tier, so you can try either at no cost before committing.
What is Crisp best used for?
Crisp is most often used for growing startups needing affordable all-in-one customer support with ai automation, teams seeking omnichannel support consolidating email, chat, whatsapp, messenger, instagram. Of those, growing startups needing affordable all-in-one customer support with ai automation and teams seeking omnichannel support consolidating email, chat, whatsapp, messenger, instagram are not what Userlike is typically brought in for.
What can Crisp do that Userlike cannot?
Crisp covers Shared inbox, Chatbots, Knowledge base, CRM. Userlike covers WhatsApp, Facebook Messenger, SMS, Chatbot. Both handle Live chat, Video calls, Slack, GDPR.
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Related pages

More on Crisp

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