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Live Chat · head to head

Olark vs Yellow.ai

Olark logo

Olark

Live Chat

Make your business human

From
$29/month
Rated
-
Full reviewWebsite
Yellow.ai logo

Yellow.ai

Live Chat

Enterprise AI platform for customer experience

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Olark the AI website agent is a $400 a month flat plan billed annually at $4,800, which is a large step from the $29 per agent human only plan; Yellow.ai free plan caps chat sessions at 500 per month, then charges $0.99 per additional resolution
  • They diverge on capability: Olark covers Live chat, Yellow.ai covers AI chatbots.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Olark and Yellow.ai actually diverge.

Attributes where Olark and Yellow.ai differ
AttributeOlarkYellow.ai
Starting price$29/monthOn request
PlatformsWebWeb, Mobile, Messaging apps, Voice assistants
Founded20092016

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Olark

  • Live chat
  • Chat transcripts
  • Visitor insights
  • Customization
  • Offline messaging
  • Shortcuts
  • Mailchimp
  • GDPR

Only in Yellow.ai

  • AI chatbots
  • NLU capabilities
  • Multi-channel support
  • Analytics dashboard
  • Mobile support
  • Messaging apps support
  • Voice assistants support

Both cover

  • Salesforce
  • HubSpot
  • Slack
  • Zendesk
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Olark

  • Live chat on a website with a small support teamnot Yellow.ai
  • Running an AI agent on website conversations with human handoffnot Yellow.ai

Yellow.ai

  • Businesses wanting to trial an AI chat agent before committing to per-resolution or enterprise billingnot Olark

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Olark

  • The AI website agent is a $400 a month flat plan billed annually at $4,800, which is a large step from the $29 per agent human only plan
  • That flat price covers only one human seat, with each additional seat at $29 a month
  • Regional routing, SSO and custom SLAs require a custom enterprise plan with no published price

Yellow.ai

  • Free plan caps chat sessions at 500 per month, then charges $0.99 per additional resolution
  • Enterprise plan pricing is not published and requires contacting sales for a custom quote
  • Basic plan pricing is not disclosed on the pricing page either, only feature details

Pricing, plan by plan

Olark

$29/month
  • Standard AI Website Agent$400/month
    • One human agent seat included
    • Unlimited AI conversations
    • Automatic FAQ and knowledge updates
  • Live Chat Only$29/month
    • Human operators only
    • No AI component
    • Upgradeable to AI later
  • Custom Enterprise$undefined/mo
    • Regional routing
    • Advanced integrations
    • Custom workflows

Yellow.ai

On request
  • Starter$150/month
    • AI chatbot
    • 1 integration
  • Professional$400/month
    • Multi-channel
    • Advanced analytics
  • Enterprise$undefined/month
    • Custom solutions
    • Dedicated team

Which should you pick?

Choose Olark if

  • You need live chat.
  • You also want chat transcripts.
Olark review

Choose Yellow.ai if

  • You need ai chatbots.
  • You work on Web, Mobile, Messaging apps, Voice assistants.
  • You also want nlu capabilities.
Yellow.ai review

Questions people ask

Is Olark or Yellow.ai better?
Neither clearly leads. Olark starts at $29/month and Yellow.ai at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Olark or Yellow.ai?
Olark starts at $29/month and Yellow.ai at On request.
Does Olark or Yellow.ai run on more platforms?
Olark runs on Web. Yellow.ai runs on Web, Mobile, Messaging apps, Voice assistants.
What is Olark best used for?
Olark is most often used for live chat on a website with a small support team, running an ai agent on website conversations with human handoff. Of those, live chat on a website with a small support team and running an ai agent on website conversations with human handoff are not what Yellow.ai is typically brought in for.
What can Olark do that Yellow.ai cannot?
Olark covers Live chat, Chat transcripts, Visitor insights, Customization. Yellow.ai covers AI chatbots, NLU capabilities, Multi-channel support, Analytics dashboard. Both handle Salesforce, HubSpot, Slack, Zendesk.

Answered from the vendors’ own pages

Olark: How much does Olark's Standard AI plan cost?

Olark's Standard AI Website Agent plan costs $400 per month when billed annually ($4,800/year). This includes one human agent seat, unlimited AI conversations, automatic FAQ updates, lead capture, and white glove support with no token limits or overages.

Source
Yellow.ai: What does Yellow.ai's free tier include?

The free plan includes 1 AI agent, 500 monthly chat sessions with overage at $0.99 per additional resolution, and limited features.

Source
Olark: What is the cost for additional agent seats on Olark?

Additional human agent seats on Olark cost $29 per agent per month. This rate applies when upgrading from the Standard AI plan.

Source
Yellow.ai: What compliance certifications does the Enterprise plan provide?

The Enterprise tier includes SOC2, GDPR, and ISO compliance standards, ensuring enterprise-grade security and data handling.

Source
Olark: Does Olark charge based on token usage?

No, Olark explicitly states 'No token costs, ever.' The Standard AI plan charges per agent seat with no usage-based overages or token limits, avoiding unexpected cost spikes during peak traffic periods.

Source
Yellow.ai: How many agents and channels can I deploy with Yellow.ai's paid plans?

The Basic plan allows expandable agents and channels with 1,000 user records, while the Enterprise plan offers unlimited agents, sessions, and access to 35+ channels.

Source
Yellow.ai: How do I find out Enterprise pricing for Yellow.ai?

The Enterprise plan pricing is not listed publicly and requires contacting the sales team for a custom quote.

Source
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