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Software · head to head

Olark vs Yellow.ai

Olark logo

Olark

Software

Make your business human

From
Free
Rated
-
Full reviewWebsite
Yellow.ai logo

Yellow.ai

Software

Enterprise AI platform for customer experience

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Olark has a free tier, so it costs nothing to try first.
  • Each has a real cost: Olark the AI website agent is a $400 a month flat plan billed annually at $4,800, which is a large step from the $29 per agent human only plan; Yellow.ai free plan caps chat sessions at 500 per month, then charges $0.99 per additional resolution
  • They diverge on capability: Olark covers Live chat, Yellow.ai covers AI chatbots.

Where they differ

Only the attributes on which Olark and Yellow.ai actually diverge.

Attributes where Olark and Yellow.ai differ
AttributeOlarkYellow.ai
Starting priceFreeOn request
Free tierYesNo
PlatformsWebWeb, Mobile, Messaging apps, Voice assistants
Founded20092016

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Olark

  • Live chat
  • Chat transcripts
  • Visitor insights
  • Customization
  • Offline messaging
  • Shortcuts
  • Mailchimp
  • GDPR

Only in Yellow.ai

  • AI chatbots
  • NLU capabilities
  • Multi-channel support
  • Analytics dashboard
  • Mobile support
  • Messaging apps support
  • Voice assistants support

Both cover

  • Salesforce
  • HubSpot
  • Slack
  • Zendesk
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Olark

  • Live chat on a website with a small support teamnot Yellow.ai
  • Running an AI agent on website conversations with human handoffnot Yellow.ai

Yellow.ai

  • Businesses wanting to trial an AI chat agent before committing to per-resolution or enterprise billingnot Olark

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Olark

  • The AI website agent is a $400 a month flat plan billed annually at $4,800, which is a large step from the $29 per agent human only plan
  • That flat price covers only one human seat, with each additional seat at $29 a month
  • Regional routing, SSO and custom SLAs require a custom enterprise plan with no published price

Yellow.ai

  • Free plan caps chat sessions at 500 per month, then charges $0.99 per additional resolution
  • Enterprise plan pricing is not published and requires contacting sales for a custom quote
  • Basic plan pricing is not disclosed on the pricing page either, only feature details

Pricing, plan by plan

Olark

Free
  • FreeFree
    • 20 chats/month
    • 1 agent
    • Basic customization
  • Standard$29/month
    • Unlimited chats
    • Chat transcripts
    • Integrations
  • Pro$undefined/month
    • Co-browsing
    • Chatbot
    • Priority support

Yellow.ai

On request
  • Starter$150/month
    • AI chatbot
    • 1 integration
  • Professional$400/month
    • Multi-channel
    • Advanced analytics
  • Enterprise$undefined/month
    • Custom solutions
    • Dedicated team

Which should you pick?

Choose Olark if

  • You need live chat.
  • You want to start without paying.
  • You also want chat transcripts.
Olark review

Choose Yellow.ai if

  • You need ai chatbots.
  • You work on Web, Mobile, Messaging apps, Voice assistants.
  • You also want nlu capabilities.
Yellow.ai review

Questions people ask

Is Olark or Yellow.ai better?
Neither clearly leads. Olark starts at Free and Yellow.ai at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Olark or Yellow.ai?
Olark has a free tier; the other does not. Paid plans start at Free for Olark and On request for Yellow.ai.
Does Olark or Yellow.ai run on more platforms?
Olark runs on Web. Yellow.ai runs on Web, Mobile, Messaging apps, Voice assistants.
Can I use Olark for free?
Yes. Olark has a free tier, so you can try it without paying. Yellow.ai starts at On request.
What is Olark best used for?
Olark is most often used for live chat on a website with a small support team, running an ai agent on website conversations with human handoff. Of those, live chat on a website with a small support team and running an ai agent on website conversations with human handoff are not what Yellow.ai is typically brought in for.
What can Olark do that Yellow.ai cannot?
Olark covers Live chat, Chat transcripts, Visitor insights, Customization. Yellow.ai covers AI chatbots, NLU capabilities, Multi-channel support, Analytics dashboard. Both handle Salesforce, HubSpot, Slack, Zendesk.
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