Live Chat & Chatbots · pricing
Olark pricing
Olark publishes 3 tiers. Below is each one, what it adds over the tier beneath it, and where the ladder stops being worth climbing for most people.
- Entry price
- Free
- Model
- Subscription
- Tiers
- 3
- Free tier
- Yes
Olark plans, side by side
Every published tier in ascending order of price, with the number of features each one lists. An absence here means the record does not itemise it, not that the tier lacks it.
| Plan | Price | Features listed | Step up from the tier below |
|---|---|---|---|
| Free | Free | 3 | Entry tier |
| Standard | $29/month | 3 | +$29/month, 3 more features |
| Pro | On request | 3 | Priced on request |
What each tier adds
The set difference between each tier's feature list and the one beneath it. Where a tier lists nothing new, the vendor has either stopped repeating the inherited list or the tier raises limits rather than adding capability, the record does not distinguish the two, so this page does not either.
Free
FreeThe entry tier. It covers 20 chats/month, 1 agent, basic customization.
Standard
$29/monthOver Free, this tier adds:
- Unlimited chats
- Chat transcripts
- Integrations
Pro
On requestOver Standard, this tier adds:
- Co-browsing
- Chatbot
- Priority support
Where Olark stops being free
Free, Free
- 20 chats/month
- 1 agent
- Basic customization
Standard, $29/month
The first thing you pay for:
- Unlimited chats
- Chat transcripts
- Integrations
What the product covers
The full Olark feature record, grouped as the catalogue groups it. This is the product as a whole; the record does not map every feature onto a specific tier.
Core
- Live chat
- Chat transcripts
- Visitor insights
- Customization
- Offline messaging
- Shortcuts
Integrations
- Salesforce
- HubSpot
- Slack
- Zendesk
- Mailchimp
Security
- GDPR
- SSL
- ADA compliant
Platform
- Web support
People bring Olark in for live chat on a website with a small support team, running an ai agent on website conversations with human handoff. If that is not the job you are buying for, the alternatives to Olark are worth a look before you commit to a tier.
How that compares in Live Chat & Chatbots
Too few live chat & chatbots tools in this directory publish a starting price to quote a meaningful median, so the table below is a like-for-like list rather than a ranking.
| Tool | Entry price | Model | Rated | Head to head |
|---|---|---|---|---|
| Olark (this page) | Free | subscription | - | |
| Comm100 | $29/month | subscription | - | vs Olark |
| Botpress | Free | open-source | - | vs Olark |
| Ada | Free | subscription | - | vs Olark |
| Bold360 | On request | subscription | - | vs Olark |
| Capacity | On request | subscription | - | vs Olark |
| Acquire | $50/month | subscription | - | vs Olark |
Ratings are aggregated from third-party sources and imported with each catalogue entry, they are not reviews hosted on Softwr. How each figure is used is set out on the Olark badges page.
Before you pay for Olark
Three things this page cannot tell you, and all three change the bill. The record carries a price and a billing period but not the unit - per-seat and flat-rate pricing are indistinguishable in this data, so a five-person team may be looking at five times the figure above. It carries no annual rate, so any discount for paying yearly is not something this page can quote. And it carries no trial length.
What it can tell you is the shape of the ladder: 3 tiers between Free and On request, with the jump itemised above. Because there is a free tier, the cheapest way to answer the rest is to use it before paying anything.
Olark runs on web, and is published by Olark Inc of Ann Arbor, MI. The full record is on the Olark review, and the rest of the category is under best live chat & chatbots tools.
Olark pricing questions
- How much does Olark cost?
- Olark publishes 3 tiers, from Free for Free up to On request for Pro. The entry tier costs nothing.
- Does Olark have a free plan?
- Yes. The Free tier costs nothing and covers 20 chats/month, 1 agent, basic customization. Paying starts at $29/month for Standard.
- What is the difference between Free and Standard on Olark?
- Standard costs $29/month against Free, and adds unlimited chats, chat transcripts, integrations.
- Is the Pro plan on Olark worth it?
- That depends entirely on whether you need what it adds, which on the published record is co-browsing, chatbot, priority support. It costs On request against $29/month for Standard. Softwr has not used either tier, so this page can tell you what changes, not whether it is worth the difference to you.
- Which live chat & chatbots tools can I use without paying?
- 3 of the 8 live chat & chatbots tools listed alongside Olark have a free tier: Botpress, Ada, Chatra.
- What am I actually paying for with Olark?
- The record lists 15 features across 4 areas: core, integrations, security, platform. In practice it is brought in for live chat on a website with a small support team, running an ai agent on website conversations with human handoff.
- Does Olark charge per user?
- The record carries a price and a billing period for each of its 3 tiers, but not the unit that price is charged in. Per-seat and flat-rate billing look identical in this data, so check the vendor's page before budgeting for a team.
- Are these Olark prices current?
- They are what the catalogue entry holds, refreshed when the entry is. Vendors change pricing without notice and nobody at Softwr re-verifies each tier by hand, so treat this as a structured summary and the vendor's own pricing page as the authority.
- What should I compare Olark against before paying?
- The closest live chat & chatbots tools in this directory are Comm100, Botpress, Ada, Bold360. Each has a side-by-side comparison with Olark covering price, platforms and features.