Softwr

Software · head to head

Olark vs Verloop.io

Olark logo

Olark

Software

Make your business human

From
Free
Rated
-
Full reviewWebsite
Verloop.io logo

Verloop.io

Software

Conversational AI platform for customer support automation

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Olark the AI website agent is a $400 a month flat plan billed annually at $4,800, which is a large step from the $29 per agent human only plan; Verloop.io pricing shifted from transparent published rates to contact-sales model, making cost forecasting difficult
  • They diverge on capability: Olark covers Live chat, Verloop.io covers NLP-powered chatbot.

Where they differ

Only the attributes on which Olark and Verloop.io actually diverge.

Attributes where Olark and Verloop.io differ
AttributeOlarkVerloop.io
Pricing modelsubscriptionUnknown
PlatformsWebWeb, Mobile, Messenger, WhatsApp, Instagram
Founded20092015

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Olark

  • Live chat
  • Chat transcripts
  • Visitor insights
  • Customization
  • Offline messaging
  • Shortcuts
  • HubSpot
  • Mailchimp

Only in Verloop.io

  • NLP-powered chatbot
  • Voice bot support
  • Live agent handoff
  • Multi-language support
  • Sentiment analysis
  • Freshdesk
  • WhatsApp
  • Facebook Messenger

Both cover

  • Salesforce
  • Slack
  • Zendesk
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Olark

  • Live chat on a website with a small support teamnot Verloop.io
  • Running an AI agent on website conversations with human handoffnot Verloop.io

Verloop.io

  • Customer support automationnot Olark
  • Lead qualificationnot Olark
  • FAQ automationnot Olark
  • Appointment bookingnot Olark

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Olark

  • The AI website agent is a $400 a month flat plan billed annually at $4,800, which is a large step from the $29 per agent human only plan
  • That flat price covers only one human seat, with each additional seat at $29 a month
  • Regional routing, SSO and custom SLAs require a custom enterprise plan with no published price

Verloop.io

  • Pricing shifted from transparent published rates to contact-sales model, making cost forecasting difficult
  • Limited documentation for advanced use cases and customization
  • WhatsApp integration requires additional Meta API costs

Pricing, plan by plan

Olark

Free
  • FreeFree
    • 20 chats/month
    • 1 agent
    • Basic customization
  • Standard$29/month
    • Unlimited chats
    • Chat transcripts
    • Integrations
  • Pro$undefined/month
    • Co-browsing
    • Chatbot
    • Priority support

Verloop.io

Free
  • StarterFree
    • 500 chats
  • Business$49/month
  • Enterprise$699/month

Which should you pick?

Choose Olark if

  • You need live chat.
  • You want to start without paying.
  • You also want chat transcripts.
Olark review

Choose Verloop.io if

  • You need nlp-powered chatbot.
  • You want to start without paying.
  • You work on Web, Mobile, Messenger, WhatsApp, Instagram.
  • You also want voice bot support.
Verloop.io review

Questions people ask

Is Olark or Verloop.io better?
Neither clearly leads. Olark starts at Free and Verloop.io at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Olark or Verloop.io?
Olark starts at Free and Verloop.io at Free.
Does Olark or Verloop.io run on more platforms?
Olark runs on Web. Verloop.io runs on Web, Mobile, Messenger, WhatsApp, Instagram.
Can I use Olark for free?
Both have a free tier, so you can try either at no cost before committing.
What is Olark best used for?
Olark is most often used for live chat on a website with a small support team, running an ai agent on website conversations with human handoff. Of those, live chat on a website with a small support team and running an ai agent on website conversations with human handoff are not what Verloop.io is typically brought in for.
What can Olark do that Verloop.io cannot?
Olark covers Live chat, Chat transcripts, Visitor insights, Customization. Verloop.io covers NLP-powered chatbot, Voice bot support, Live agent handoff, Multi-language support. Both handle Salesforce, Slack, Zendesk, Web support.

Answered from the vendors’ own pages

Verloop.io: Does Verloop.io offer a free tier?

Yes. Verloop offers a free Starter plan with up to 500 chats, allowing nonprofits and small organizations to test the platform at no cost.

Source
Verloop.io: What channels does it support?

Verloop.io supports Web, App, Messenger, Instagram, and WhatsApp, plus voice capabilities enabling seamless omnichannel support across multiple customer touchpoints.

Source
Verloop.io: How many languages does it support?

The platform delivers support in 80+ languages, enabling brands to scale support globally with AI-driven self-service in multiple languages.

Source
Verloop.io: What integrations are available?

Verloop.io integrates with over 100 tools including HubSpot, Freshdesk, Zendesk, and various CRMs, ticketing systems, and payment gateways.

Source
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Related pages

More on Olark

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