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Software · head to head

Conversica vs Olark

Conversica logo

Conversica

Software

AI-powered conversational platform for sales and customer service

From
On request
Rated
-
Full reviewWebsite
Olark logo

Olark

Software

Make your business human

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Olark has a free tier, so it costs nothing to try first.
  • They diverge on capability: Conversica covers Conversational AI, Olark covers Live chat.

Where they differ

Only the attributes on which Conversica and Olark actually diverge.

Attributes where Conversica and Olark differ
AttributeConversicaOlark
Starting priceOn requestFree
Free tierNoYes
PlatformsWeb, Email, SMS, Messaging appsWeb

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown), founded (2009).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Conversica

  • Conversational AI
  • Lead nurturing
  • Customer engagement
  • Intent analysis
  • Microsoft Dynamics
  • Zapier
  • Email support
  • SMS support

Only in Olark

  • Live chat
  • Chat transcripts
  • Visitor insights
  • Customization
  • Offline messaging
  • Shortcuts
  • Slack
  • Zendesk

Both cover

  • Salesforce
  • HubSpot
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Conversica

  • Customer engagementnot Olark
  • Lead generationnot Olark
  • Customer supportnot Olark
  • Sales automationnot Olark

Olark

  • Live chat on a website with a small support teamnot Conversica
  • Running an AI agent on website conversations with human handoffnot Conversica

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Conversica

Nothing recorded yet. See the Conversica review.

Olark

  • The AI website agent is a $400 a month flat plan billed annually at $4,800, which is a large step from the $29 per agent human only plan
  • That flat price covers only one human seat, with each additional seat at $29 a month
  • Regional routing, SSO and custom SLAs require a custom enterprise plan with no published price

Pricing, plan by plan

Conversica

On request
  • Starter$200/month
    • AI conversations
    • Lead nurturing
  • Professional$500/month
    • Advanced automation
    • Custom flows
  • Enterprise$undefined/month
    • Full customization
    • Dedicated support

Olark

Free
  • FreeFree
    • 20 chats/month
    • 1 agent
    • Basic customization
  • Standard$29/month
    • Unlimited chats
    • Chat transcripts
    • Integrations
  • Pro$undefined/month
    • Co-browsing
    • Chatbot
    • Priority support

Which should you pick?

Choose Conversica if

  • You need conversational ai.
  • You work on Web, Email, SMS, Messaging apps.
  • You also want lead nurturing.
Conversica review

Choose Olark if

  • You need live chat.
  • You want to start without paying.
  • You also want chat transcripts.
Olark review

Questions people ask

Is Conversica or Olark better?
Neither clearly leads. Conversica starts at On request and Olark at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Conversica or Olark?
Olark has a free tier; the other does not. Paid plans start at On request for Conversica and Free for Olark.
Does Conversica or Olark run on more platforms?
Conversica runs on Web, Email, SMS, Messaging apps. Olark runs on Web.
Can I use Olark for free?
Yes. Olark has a free tier, so you can try it without paying. Conversica starts at On request.
What is Conversica best used for?
Conversica is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Olark is typically brought in for.
What can Conversica do that Olark cannot?
Conversica covers Conversational AI, Lead nurturing, Customer engagement, Intent analysis. Olark covers Live chat, Chat transcripts, Visitor insights, Customization. Both handle Salesforce, HubSpot, Web support.
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