Software · head to head
Yellow.ai vs Zendesk Chat
Yellow.ai
Software
Enterprise AI platform for customer experience
- From
- On request
- Rated
- -
The short version
- Each has a real cost: Yellow.ai free plan caps chat sessions at 500 per month, then charges $0.99 per additional resolution; Zendesk Chat messaging and live chat require at least the Suite Team plan at $55/agent/month paid yearly; the base Support Team plan at $19/agent/month does not include chat at all
- They diverge on capability: Yellow.ai covers AI chatbots, Zendesk Chat covers Web messaging.
Where they differ
Only the attributes on which Yellow.ai and Zendesk Chat actually diverge.
| Attribute | Yellow.ai | Zendesk Chat |
|---|---|---|
| Starting price | On request | $49/month |
| Platforms | Web, Mobile, Messaging apps, Voice assistants | Web, Ios, Android |
| Founded | 2016 | 2007 |
Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Yellow.ai
- AI chatbots
- NLU capabilities
- Multi-channel support
- Analytics dashboard
- Zendesk
- HubSpot
- Slack
- Mobile support
Only in Zendesk Chat
- Web messaging
- Mobile messaging
- Chatbots
- Proactive chat
- Analytics
- Triggers
- Zendesk Support
- Shopify
Both cover
- Salesforce
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Yellow.ai
- Businesses wanting to trial an AI chat agent before committing to per-resolution or enterprise billingnot Zendesk Chat
Zendesk Chat
- Support teams wanting live chat bundled with ticketing rather than a standalone chat widgetnot Yellow.ai
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Yellow.ai
- Free plan caps chat sessions at 500 per month, then charges $0.99 per additional resolution
- Enterprise plan pricing is not published and requires contacting sales for a custom quote
- Basic plan pricing is not disclosed on the pricing page either, only feature details
Zendesk Chat
- Messaging and live chat require at least the Suite Team plan at $55/agent/month paid yearly; the base Support Team plan at $19/agent/month does not include chat at all
- Enterprise-grade chat features (Admin Copilot, skills-based routing) require Suite Professional at $115/agent/month or higher
Pricing, plan by plan
Yellow.ai
On request- Starter$150/month
- AI chatbot
- 1 integration
- Professional$400/month
- Multi-channel
- Advanced analytics
- Enterprise$undefined/month
- Custom solutions
- Dedicated team
Zendesk Chat
$49/month- Suite Team$49/month
- Messaging
- Help center
- Basic bots
- Suite Growth$79/month
- Team + Multiple brands
- Custom fields
- Suite Professional$99/month
- Growth + AI
- Custom analytics
Which should you pick?
Choose Yellow.ai if
- You need ai chatbots.
- You work on Web, Mobile, Messaging apps, Voice assistants.
- You also want nlu capabilities.
Choose Zendesk Chat if
- You need web messaging.
- You work on Web, Ios, Android.
- You also want mobile messaging.
Questions people ask
- Is Yellow.ai or Zendesk Chat better?
- Neither clearly leads. Yellow.ai starts at On request and Zendesk Chat at $49/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Yellow.ai or Zendesk Chat?
- Yellow.ai starts at On request and Zendesk Chat at $49/month.
- Does Yellow.ai or Zendesk Chat run on more platforms?
- Yellow.ai runs on Web, Mobile, Messaging apps, Voice assistants. Zendesk Chat runs on Web, Ios, Android.
- What is Yellow.ai best used for?
- Yellow.ai is most often used for businesses wanting to trial an ai chat agent before committing to per-resolution or enterprise billing. Of those, businesses wanting to trial an ai chat agent before committing to per-resolution or enterprise billing is not what Zendesk Chat is typically brought in for.
- What can Yellow.ai do that Zendesk Chat cannot?
- Yellow.ai covers AI chatbots, NLU capabilities, Multi-channel support, Analytics dashboard. Zendesk Chat covers Web messaging, Mobile messaging, Chatbots, Proactive chat. Both handle Salesforce, Web support.
Related pages
More on Zendesk Chat
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