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Live Chat · head to head

Olark vs Userlike

Olark logo

Olark

Live Chat

Make your business human

From
$29/month
Rated
-
Full reviewWebsite
Userlike logo

Userlike

Live Chat

The leading GDPR-compliant customer messaging

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Userlike has a free tier, so it costs nothing to try first.
  • Each has a real cost: Olark the AI website agent is a $400 a month flat plan billed annually at $4,800, which is a large step from the $29 per agent human only plan; Userlike userlike now operates as Lime Connect under Lime Technologies; the free plan is capped at 1 seat, 1 channel and 200 conversations
  • They diverge on capability: Olark covers Chat transcripts, Userlike covers WhatsApp.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Olark and Userlike actually diverge.

Attributes where Olark and Userlike differ
AttributeOlarkUserlike
Starting price$29/monthFree
Free tierNoYes
PlatformsWebWeb, Ios, Android
Founded20092011

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Olark

  • Chat transcripts
  • Visitor insights
  • Customization
  • Offline messaging
  • Shortcuts
  • Mailchimp
  • SSL
  • ADA compliant

Only in Userlike

  • WhatsApp
  • Facebook Messenger
  • SMS
  • Video calls
  • Chatbot
  • Pipedrive
  • ISO27001
  • German data centers

Both cover

  • Live chat
  • Salesforce
  • HubSpot
  • Slack
  • Zendesk
  • GDPR
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Olark

  • Live chat on a website with a small support teamnot Userlike
  • Running an AI agent on website conversations with human handoffnot Userlike

Userlike

  • Teams needing multilingual live chat with WhatsApp support who can tolerate a seat minimum on paid plansnot Olark

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Olark

  • The AI website agent is a $400 a month flat plan billed annually at $4,800, which is a large step from the $29 per agent human only plan
  • That flat price covers only one human seat, with each additional seat at $29 a month
  • Regional routing, SSO and custom SLAs require a custom enterprise plan with no published price

Userlike

  • Userlike now operates as Lime Connect under Lime Technologies; the free plan is capped at 1 seat, 1 channel and 200 conversations
  • The Pro plan has a minimum of 3 seats and Enterprise a minimum of 5 seats, both priced per seat with Enterprise gated behind a custom quote
  • AI Agent, AI Copilot and Workflows are separately priced add-ons starting at 99 euros/month, 19 euros/month per seat and 50 euros/month respectively

Pricing, plan by plan

Olark

$29/month
  • Standard AI Website Agent$400/month
    • One human agent seat included
    • Unlimited AI conversations
    • Automatic FAQ and knowledge updates
  • Live Chat Only$29/month
    • Human operators only
    • No AI component
    • Upgradeable to AI later
  • Custom Enterprise$undefined/mo
    • Regional routing
    • Advanced integrations
    • Custom workflows

Userlike

Free
  • FreeFree
    • 1 widget
    • 1 seat
    • Unlimited chats
  • Team$90/month
    • 4 widgets
    • 4 seats
    • WhatsApp
  • Corporate$290/month
    • 10 widgets
    • 10 seats
    • Analytics
  • Flex$undefined/month
    • Unlimited
    • Custom features
    • Dedicated support

Which should you pick?

Choose Olark if

  • You need chat transcripts.
  • You also want visitor insights.
Olark review

Choose Userlike if

  • You need whatsapp.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want facebook messenger.
Userlike review

Questions people ask

Is Olark or Userlike better?
Neither clearly leads. Olark starts at $29/month and Userlike at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Olark or Userlike?
Userlike has a free tier; the other does not. Paid plans start at $29/month for Olark and Free for Userlike.
Does Olark or Userlike run on more platforms?
Olark runs on Web. Userlike runs on Web, Ios, Android.
Can I use Userlike for free?
Yes. Userlike has a free tier, so you can try it without paying. Olark starts at $29/month.
What is Olark best used for?
Olark is most often used for live chat on a website with a small support team, running an ai agent on website conversations with human handoff. Of those, live chat on a website with a small support team and running an ai agent on website conversations with human handoff are not what Userlike is typically brought in for.
What can Olark do that Userlike cannot?
Olark covers Chat transcripts, Visitor insights, Customization, Offline messaging. Userlike covers WhatsApp, Facebook Messenger, SMS, Video calls. Both handle Live chat, Salesforce, HubSpot, Slack.

Answered from the vendors’ own pages

Olark: How much does Olark's Standard AI plan cost?

Olark's Standard AI Website Agent plan costs $400 per month when billed annually ($4,800/year). This includes one human agent seat, unlimited AI conversations, automatic FAQ updates, lead capture, and white glove support with no token limits or overages.

Source
Userlike: What does the free plan include?

The free plan includes 1 seat, 1 channel, and up to 200 conversations per month. It provides basic features like messenger customization, file sharing, and feedback collection.

Source
Olark: What is the cost for additional agent seats on Olark?

Additional human agent seats on Olark cost $29 per agent per month. This rate applies when upgrading from the Standard AI plan.

Source
Userlike: What is the cost of the Pro plan and what does it offer?

The Pro plan costs 105 euros per month (or 87 euros per month if billed annually) with a minimum of 3 seats. It includes unlimited channels and conversations, live translation, video calls, basic API access, and analytics.

Source
Olark: Does Olark charge based on token usage?

No, Olark explicitly states 'No token costs, ever.' The Standard AI plan charges per agent seat with no usage-based overages or token limits, avoiding unexpected cost spikes during peak traffic periods.

Source
Userlike: Is there a trial period before committing to a paid plan?

Yes, the platform offers a 14-day free trial of the Pro plan features. After the trial expires, accounts automatically downgrade to the Free plan unless upgraded.

Source
Userlike: What add-on costs are available?

Additional features can be added separately: Connect AI Agent from 99 euros per month, Connect AI Copilot from 19 euros per user per month, Workflows from 50 euros per month for 1,000 runs, and WhatsApp Campaigns from 20 euros per month plus Meta fees.

Source
Userlike: How does billing work on the Pro plan?

The Pro plan is billed monthly or annually, with annual billing offering a 20 percent discount. Unused conversations roll over to subsequent months within the same contract year.

Source
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