Software · head to head
Freshchat vs Yellow.ai
Yellow.ai
Software
Enterprise AI platform for customer experience
- From
- On request
- Rated
- -
The short version
- Only Freshchat has a free tier, so it costs nothing to try first.
- Each has a real cost: Freshchat the free plan covers up to 10 agents and omits social messengers, SMS and reporting; Yellow.ai free plan caps chat sessions at 500 per month, then charges $0.99 per additional resolution
- They diverge on capability: Freshchat covers Live chat, Yellow.ai covers AI chatbots.
Where they differ
Only the attributes on which Freshchat and Yellow.ai actually diverge.
Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Freshchat
- Live chat
- Chatbots
- Campaigns
- Apple Business Chat
- Freshdesk
- Freshsales
Only in Yellow.ai
- AI chatbots
- NLU capabilities
- Multi-channel support
- Analytics dashboard
- Salesforce
- HubSpot
- Mobile support
- Messaging apps support
Both cover
- Slack
- Zendesk
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Freshchat
- Live chat on a website or in an appnot Yellow.ai
- Shared inbox across chat, email and social messengersnot Yellow.ai
- Chatbot deflection before a conversation reaches an agentnot Yellow.ai
- Routing conversations by skill or language on the higher tiersnot Yellow.ai
Yellow.ai
- Businesses wanting to trial an AI chat agent before committing to per-resolution or enterprise billingnot Freshchat
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Freshchat
- The free plan covers up to 10 agents and omits social messengers, SMS and reporting
- Reporting and social channels need Growth at $19 per agent per month billed annually
- Intelligent routing, multilingual support and custom dashboards require Pro at $49 per agent per month
- Skill-based routing, audit logs and IP whitelisting are Enterprise only at $79 per agent per month
- Freddy AI is charged on top of the seat price, at $49 per 100 agent sessions and $29 per agent per month for Copilot
Yellow.ai
- Free plan caps chat sessions at 500 per month, then charges $0.99 per additional resolution
- Enterprise plan pricing is not published and requires contacting sales for a custom quote
- Basic plan pricing is not disclosed on the pricing page either, only feature details
Pricing, plan by plan
Freshchat
Free- FreeFree
- 100 contacts
- Chatbot
- Inbox views
- Growth$19/month
- 2000 contacts
- Pro$49/month
- 5000 contacts
- Auto-resolve
- Advanced routing
- Enterprise$79/month
- Unlimited contacts
- Custom bots
- User authentication
Yellow.ai
On request- Starter$150/month
- AI chatbot
- 1 integration
- Professional$400/month
- Multi-channel
- Advanced analytics
- Enterprise$undefined/month
- Custom solutions
- Dedicated team
Which should you pick?
Choose Freshchat if
- You need live chat.
- You want to start without paying.
- You work on Web, Ios, Android.
- You also want chatbots.
Choose Yellow.ai if
- You need ai chatbots.
- You work on Web, Mobile, Messaging apps, Voice assistants.
- You also want nlu capabilities.
Questions people ask
- Is Freshchat or Yellow.ai better?
- Neither clearly leads. Freshchat starts at Free and Yellow.ai at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Freshchat or Yellow.ai?
- Freshchat has a free tier; the other does not. Paid plans start at Free for Freshchat and On request for Yellow.ai.
- Does Freshchat or Yellow.ai run on more platforms?
- Freshchat runs on Web, Ios, Android. Yellow.ai runs on Web, Mobile, Messaging apps, Voice assistants.
- Can I use Freshchat for free?
- Yes. Freshchat has a free tier, so you can try it without paying. Yellow.ai starts at On request.
- What is Freshchat best used for?
- Freshchat is most often used for live chat on a website or in an app, shared inbox across chat, email and social messengers, chatbot deflection before a conversation reaches an agent, routing conversations by skill or language on the higher tiers. Of those, live chat on a website or in an app and shared inbox across chat, email and social messengers are not what Yellow.ai is typically brought in for.
- What can Freshchat do that Yellow.ai cannot?
- Freshchat covers Live chat, Chatbots, Campaigns, WhatsApp. Yellow.ai covers AI chatbots, NLU capabilities, Multi-channel support, Analytics dashboard. Both handle Slack, Zendesk, Web support.
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