Softwr

Software · head to head

Kore.ai vs Olark

Kore.ai logo

Kore.ai

Software

Enterprise conversational AI platform

From
On request
Rated
-
Full reviewWebsite
Olark logo

Olark

Software

Make your business human

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Olark has a free tier, so it costs nothing to try first.
  • Each has a real cost: Kore.ai the Internet Archive's capture of Kore.ai's site on 17 June 2020 confirmed its named products, Kora (Enterprise Virtual Assistant) and Deflect.ai (Digital Deflection Platform), are sold to enterprise buyers across banking, insurance, healthcare and retail with no published price list and a dedicated pricing path that itself 404s.; Olark the AI website agent is a $400 a month flat plan billed annually at $4,800, which is a large step from the $29 per agent human only plan
  • They diverge on capability: Kore.ai covers Conversational AI, Olark covers Live chat.

Where they differ

Only the attributes on which Kore.ai and Olark actually diverge.

Attributes where Kore.ai and Olark differ
AttributeKore.aiOlark
Starting priceOn requestFree
Free tierNoYes
PlatformsWeb, Mobile, Messaging, Voice, IVRWeb
Founded20142009

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Kore.ai

  • Conversational AI
  • Advanced NLU
  • Workflow automation
  • Multi-language
  • SAP
  • Oracle
  • API
  • Mobile support

Only in Olark

  • Live chat
  • Chat transcripts
  • Visitor insights
  • Customization
  • Offline messaging
  • Shortcuts
  • HubSpot
  • Slack

Both cover

  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Kore.ai

  • Customer engagementnot Olark
  • Lead generationnot Olark
  • Customer supportnot Olark
  • Sales automationnot Olark

Olark

  • Live chat on a website with a small support teamnot Kore.ai
  • Running an AI agent on website conversations with human handoffnot Kore.ai

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Kore.ai

  • The Internet Archive's capture of Kore.ai's site on 17 June 2020 confirmed its named products, Kora (Enterprise Virtual Assistant) and Deflect.ai (Digital Deflection Platform), are sold to enterprise buyers across banking, insurance, healthcare and retail with no published price list and a dedicated pricing path that itself 404s.

Olark

  • The AI website agent is a $400 a month flat plan billed annually at $4,800, which is a large step from the $29 per agent human only plan
  • That flat price covers only one human seat, with each additional seat at $29 a month
  • Regional routing, SSO and custom SLAs require a custom enterprise plan with no published price

Pricing, plan by plan

Kore.ai

On request
  • Professional$200/month
    • AI chatbot
    • Basic NLU
  • Enterprise$500/month
    • Advanced NLU
    • Custom integrations
  • Custom$undefined/month
    • Unlimited features
    • Dedicated support

Olark

Free
  • FreeFree
    • 20 chats/month
    • 1 agent
    • Basic customization
  • Standard$29/month
    • Unlimited chats
    • Chat transcripts
    • Integrations
  • Pro$undefined/month
    • Co-browsing
    • Chatbot
    • Priority support

Which should you pick?

Choose Kore.ai if

  • You need conversational ai.
  • You work on Web, Mobile, Messaging, Voice, IVR.
  • You also want advanced nlu.
Kore.ai review

Choose Olark if

  • You need live chat.
  • You want to start without paying.
  • You also want chat transcripts.
Olark review

Questions people ask

Is Kore.ai or Olark better?
Neither clearly leads. Kore.ai starts at On request and Olark at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Kore.ai or Olark?
Olark has a free tier; the other does not. Paid plans start at On request for Kore.ai and Free for Olark.
Does Kore.ai or Olark run on more platforms?
Kore.ai runs on Web, Mobile, Messaging, Voice, IVR. Olark runs on Web.
Can I use Olark for free?
Yes. Olark has a free tier, so you can try it without paying. Kore.ai starts at On request.
What is Kore.ai best used for?
Kore.ai is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Olark is typically brought in for.
What can Kore.ai do that Olark cannot?
Kore.ai covers Conversational AI, Advanced NLU, Workflow automation, Multi-language. Olark covers Live chat, Chat transcripts, Visitor insights, Customization. Both handle Salesforce, Web support.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Kore.ai

More on Olark

Keep looking

Other head to heads