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Live Chat & Chatbots · head to head

Olark vs Slimchat

Olark logo

Olark

Live Chat & Chatbots

Make your business human

From
Free
Rated
-
Full reviewWebsite
S

Slimchat

Live Chat & Chatbots

Lightweight live chat solution for websites

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Olark the AI website agent is a $400 a month flat plan billed annually at $4,800, which is a large step from the $29 per agent human only plan; Slimchat the vendor's own homepage as captured by the Internet Archive on 19 August 2018 (via Novosi, LLC) shows SlimChat was still pre-release at that date, offering an email signup for '3 months FREE' with an 'Expected release: summer 2018' notice and a $15 incentive to test a tour version; combined with the live site now serving a mismatched Squarespace certificate, this indicates the product likely never reached a stable commercial release
  • They diverge on capability: Olark covers Live chat, Slimchat covers Live chat widget.

Where they differ

Only the attributes on which Olark and Slimchat actually diverge.

Attributes where Olark and Slimchat differ
AttributeOlarkSlimchat
Pricing modelsubscriptionfreemium
PlatformsWebWeb, Mobile responsive
Founded20092016

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Live Chat & Chatbots).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Olark

  • Live chat
  • Chat transcripts
  • Visitor insights
  • Customization
  • Offline messaging
  • Shortcuts
  • Salesforce
  • HubSpot

Only in Slimchat

  • Live chat widget
  • Lightweight design
  • Fast loading
  • Visitor information
  • Zapier
  • API
  • Webhooks
  • Mobile responsive support

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Olark

  • Live chat on a website with a small support teamnot Slimchat
  • Running an AI agent on website conversations with human handoffnot Slimchat

Slimchat

  • Customer engagementnot Olark
  • Lead generationnot Olark
  • Customer supportnot Olark
  • Sales automationnot Olark

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Olark

  • The AI website agent is a $400 a month flat plan billed annually at $4,800, which is a large step from the $29 per agent human only plan
  • That flat price covers only one human seat, with each additional seat at $29 a month
  • Regional routing, SSO and custom SLAs require a custom enterprise plan with no published price

Slimchat

  • The vendor's own homepage as captured by the Internet Archive on 19 August 2018 (via Novosi, LLC) shows SlimChat was still pre-release at that date, offering an email signup for '3 months FREE' with an 'Expected release: summer 2018' notice and a $15 incentive to test a tour version; combined with the live site now serving a mismatched Squarespace certificate, this indicates the product likely never reached a stable commercial release

Pricing, plan by plan

Olark

Free
  • FreeFree
    • 20 chats/month
    • 1 agent
    • Basic customization
  • Standard$29/month
    • Unlimited chats
    • Chat transcripts
    • Integrations
  • Pro$undefined/month
    • Co-browsing
    • Chatbot
    • Priority support

Slimchat

Free
  • FreeFree
    • Live chat
    • 1 agent
    • Basic features
  • Pro$20/month
    • Multiple agents
    • Advanced options
  • Business$50/month
    • Unlimited features
    • Priority support

Which should you pick?

Choose Olark if

  • You need live chat.
  • You want to start without paying.
  • You also want chat transcripts.
Olark review

Choose Slimchat if

  • You need live chat widget.
  • You want to start without paying.
  • You work on Web, Mobile responsive.
  • You also want lightweight design.
Slimchat review

Questions people ask

Is Olark or Slimchat better?
Neither clearly leads. Olark starts at Free and Slimchat at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Olark or Slimchat?
Olark starts at Free and Slimchat at Free.
Does Olark or Slimchat run on more platforms?
Olark runs on Web. Slimchat runs on Web, Mobile responsive.
Can I use Olark for free?
Both have a free tier, so you can try either at no cost before committing.
What is Olark best used for?
Olark is most often used for live chat on a website with a small support team, running an ai agent on website conversations with human handoff. Of those, live chat on a website with a small support team and running an ai agent on website conversations with human handoff are not what Slimchat is typically brought in for.
What can Olark do that Slimchat cannot?
Olark covers Live chat, Chat transcripts, Visitor insights, Customization. Slimchat covers Live chat widget, Lightweight design, Fast loading, Visitor information. Both handle Web support.
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Related pages

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