Software · head to head
Olark vs Comm100
The short version
- Only Olark has a free tier, so it costs nothing to try first.
- Each has a real cost: Olark the AI website agent is a $400 a month flat plan billed annually at $4,800, which is a large step from the $29 per agent human only plan; Comm100 screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier
- They diverge on capability: Olark covers Chat transcripts, Comm100 covers Chatbots.
Where they differ
Only the attributes on which Olark and Comm100 actually diverge.
Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown), founded (2009).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Olark
- Chat transcripts
- Visitor insights
- Customization
- Offline messaging
- Shortcuts
- HubSpot
- Slack
- Mailchimp
Only in Comm100
- Chatbots
- Ticketing
- Knowledge base
- Audio/video chat
- Social messaging
- Microsoft Dynamics
- SAP
- Oracle
Both cover
- Live chat
- Salesforce
- Zendesk
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Olark
- Live chat on a website with a small support teamnot Comm100
- Running an AI agent on website conversations with human handoffnot Comm100
Comm100
- Live chat and messaging support with agent routingnot Olark
- Running chat campaigns and AI assisted support on a websitenot Olark
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Olark
- The AI website agent is a $400 a month flat plan billed annually at $4,800, which is a large step from the $29 per agent human only plan
- That flat price covers only one human seat, with each additional seat at $29 a month
- Regional routing, SSO and custom SLAs require a custom enterprise plan with no published price
Comm100
- Screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier
- The Startup plan at $39 per agent per month excludes chat routing and audio video chat
- Every AI product is a separate add on quoted by sales rather than included in a plan
- Pricing is per agent, so cost scales with headcount rather than conversation volume
Pricing, plan by plan
Olark
Free- FreeFree
- 20 chats/month
- 1 agent
- Basic customization
- Standard$29/month
- Unlimited chats
- Chat transcripts
- Integrations
- Pro$undefined/month
- Co-browsing
- Chatbot
- Priority support
Comm100
$29/month- Team$29/month
- Live chat
- Basic routing
- Reports
- Business$59/month
- Omnichannel
- AI chatbot
- Custom fields
- Enterprise$undefined/month
- On-premise option
- Advanced security
- Custom SLA
Which should you pick?
Choose Olark if
- You need chat transcripts.
- You want to start without paying.
- You also want visitor insights.
Choose Comm100 if
- You need chatbots.
- You work on Web, Ios, Android.
- You also want ticketing.
Questions people ask
- Is Olark or Comm100 better?
- Neither clearly leads. Olark starts at Free and Comm100 at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Olark or Comm100?
- Olark has a free tier; the other does not. Paid plans start at Free for Olark and $29/month for Comm100.
- Does Olark or Comm100 run on more platforms?
- Olark runs on Web. Comm100 runs on Web, Ios, Android.
- Can I use Olark for free?
- Yes. Olark has a free tier, so you can try it without paying. Comm100 starts at $29/month.
- What is Olark best used for?
- Olark is most often used for live chat on a website with a small support team, running an ai agent on website conversations with human handoff. Of those, live chat on a website with a small support team and running an ai agent on website conversations with human handoff are not what Comm100 is typically brought in for.
- What can Olark do that Comm100 cannot?
- Olark covers Chat transcripts, Visitor insights, Customization, Offline messaging. Comm100 covers Chatbots, Ticketing, Knowledge base, Audio/video chat. Both handle Live chat, Salesforce, Zendesk, Web support.