Software · head to head
Olark vs Bold360
B
Bold360
Software
AI-powered customer engagement and service platform
- From
- On request
- Rated
- -
The short version
- Only Olark has a free tier, so it costs nothing to try first.
- Each has a real cost: Olark the AI website agent is a $400 a month flat plan billed annually at $4,800, which is a large step from the $29 per agent human only plan; Bold360 bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.
- They diverge on capability: Olark covers Live chat, Bold360 covers Live chat messaging.
Where they differ
Only the attributes on which Olark and Bold360 actually diverge.
Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Olark
- Live chat
- Chat transcripts
- Visitor insights
- Customization
- Offline messaging
- Shortcuts
- HubSpot
- Slack
Only in Bold360
- Live chat messaging
- AI chatbots
- Email support
- Knowledge base
- IBM Watson
- API
- Webhooks
- Mobile app support
Both cover
- Salesforce
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Olark
- Live chat on a website with a small support teamnot Bold360
- Running an AI agent on website conversations with human handoffnot Bold360
Bold360
- Customer engagementnot Olark
- Lead generationnot Olark
- Customer supportnot Olark
- Sales automationnot Olark
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Olark
- The AI website agent is a $400 a month flat plan billed annually at $4,800, which is a large step from the $29 per agent human only plan
- That flat price covers only one human seat, with each additional seat at $29 a month
- Regional routing, SSO and custom SLAs require a custom enterprise plan with no published price
Bold360
- Bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.
Pricing, plan by plan
Olark
Free- FreeFree
- 20 chats/month
- 1 agent
- Basic customization
- Standard$29/month
- Unlimited chats
- Chat transcripts
- Integrations
- Pro$undefined/month
- Co-browsing
- Chatbot
- Priority support
Bold360
On request- Starter$75/month
- Live chat
- Basic AI
- Chatbot
- Professional$150/month
- Advanced AI
- Omnichannel
- Enterprise$undefined/month
- Custom solutions
- Dedicated support
Which should you pick?
Choose Olark if
- You need live chat.
- You want to start without paying.
- You also want chat transcripts.
Choose Bold360 if
- You need live chat messaging.
- You work on Web, Mobile app, IOS, Android.
- You also want ai chatbots.
Questions people ask
- Is Olark or Bold360 better?
- Neither clearly leads. Olark starts at Free and Bold360 at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Olark or Bold360?
- Olark has a free tier; the other does not. Paid plans start at Free for Olark and On request for Bold360.
- Does Olark or Bold360 run on more platforms?
- Olark runs on Web. Bold360 runs on Web, Mobile app, IOS, Android.
- Can I use Olark for free?
- Yes. Olark has a free tier, so you can try it without paying. Bold360 starts at On request.
- What is Olark best used for?
- Olark is most often used for live chat on a website with a small support team, running an ai agent on website conversations with human handoff. Of those, live chat on a website with a small support team and running an ai agent on website conversations with human handoff are not what Bold360 is typically brought in for.
- What can Olark do that Bold360 cannot?
- Olark covers Live chat, Chat transcripts, Visitor insights, Customization. Bold360 covers Live chat messaging, AI chatbots, Email support, Knowledge base. Both handle Salesforce, Web support.