Software · head to head
Kore.ai vs Acquire
The short version
- Each has a real cost: Kore.ai the Internet Archive's capture of Kore.ai's site on 17 June 2020 confirmed its named products, Kora (Enterprise Virtual Assistant) and Deflect.ai (Digital Deflection Platform), are sold to enterprise buyers across banking, insurance, healthcare and retail with no published price list and a dedicated pricing path that itself 404s.; Acquire pricing is not published on any tier
- They diverge on capability: Kore.ai covers Conversational AI, Acquire covers Live chat.
Where they differ
Only the attributes on which Kore.ai and Acquire actually diverge.
Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Kore.ai
- Conversational AI
- Advanced NLU
- Workflow automation
- Multi-language
- SAP
- Oracle
- API
- Mobile support
Only in Acquire
- Live chat
- Co-browsing
- Video chat
- AI chatbots
- Screen sharing
- Knowledge base
- Zendesk
- HubSpot
Both cover
- Salesforce
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Kore.ai
- Customer engagementnot Acquire
- Lead generationnot Acquire
- Customer supportnot Acquire
- Sales automationnot Acquire
Acquire
- Live chat and messaging on a website or appnot Kore.ai
- Omnichannel support across chat, SMS, email and voicenot Kore.ai
- Video and cobrowsing sessions with customersnot Kore.ai
- Routing and SLAs across a support queuenot Kore.ai
- Call deflection from phone into digital channelsnot Kore.ai
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Kore.ai
- The Internet Archive's capture of Kore.ai's site on 17 June 2020 confirmed its named products, Kora (Enterprise Virtual Assistant) and Deflect.ai (Digital Deflection Platform), are sold to enterprise buyers across banking, insurance, healthcare and retail with no published price list and a dedicated pricing path that itself 404s.
Acquire
- Pricing is not published on any tier
- Aimed at enterprise and mid-market support organisations rather than small teams
Pricing, plan by plan
Kore.ai
On request- Professional$200/month
- AI chatbot
- Basic NLU
- Enterprise$500/month
- Advanced NLU
- Custom integrations
- Custom$undefined/month
- Unlimited features
- Dedicated support
Acquire
$50/month- Starter$50/month
- Live chat
- Basic co-browse
- Canned responses
- Professional$100/month
- Everything in Starter
- Video chat
- Chatbots
- Enterprise$undefined/month
- Custom features
- Dedicated support
- SLA guarantee
Which should you pick?
Choose Kore.ai if
- You need conversational ai.
- You work on Web, Mobile, Messaging, Voice, IVR.
- You also want advanced nlu.
Choose Acquire if
- You need live chat.
- You work on Web, Ios, Android.
- You also want co-browsing.
Questions people ask
- Is Kore.ai or Acquire better?
- Neither clearly leads. Kore.ai starts at On request and Acquire at $50/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Kore.ai or Acquire?
- Kore.ai starts at On request and Acquire at $50/month.
- Does Kore.ai or Acquire run on more platforms?
- Kore.ai runs on Web, Mobile, Messaging, Voice, IVR. Acquire runs on Web, Ios, Android.
- What is Kore.ai best used for?
- Kore.ai is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Acquire is typically brought in for.
- What can Kore.ai do that Acquire cannot?
- Kore.ai covers Conversational AI, Advanced NLU, Workflow automation, Multi-language. Acquire covers Live chat, Co-browsing, Video chat, AI chatbots. Both handle Salesforce, Web support.