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Live Chat & Chatbots · head to head

IBM Watson Assistant vs Kore.ai

IBM Watson Assistant logo

IBM Watson Assistant

Live Chat & Chatbots

IBM's enterprise AI platform for conversational experiences

From
Free
Rated
-
Full reviewWebsite
Kore.ai logo

Kore.ai

Live Chat & Chatbots

Enterprise conversational AI platform

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only IBM Watson Assistant has a free tier, so it costs nothing to try first.
  • Each has a real cost: IBM Watson Assistant listed on UK G-Cloud 14 at £112 per instance per month, submitted directly by IBM United Kingdom Limited for IBM watsonx Assistant; Kore.ai the Internet Archive's capture of Kore.ai's site on 17 June 2020 confirmed its named products, Kora (Enterprise Virtual Assistant) and Deflect.ai (Digital Deflection Platform), are sold to enterprise buyers across banking, insurance, healthcare and retail with no published price list and a dedicated pricing path that itself 404s.
  • They diverge on capability: IBM Watson Assistant covers NLU engine, Kore.ai covers Conversational AI.

Where they differ

Only the attributes on which IBM Watson Assistant and Kore.ai actually diverge.

Attributes where IBM Watson Assistant and Kore.ai differ
AttributeIBM Watson AssistantKore.ai
Starting priceFreeOn request
Free tierYesNo
PlatformsWeb, Mobile, Messaging, Voice, Contact centersWeb, Mobile, Messaging, Voice, IVR
Founded19112014

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Live Chat & Chatbots).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in IBM Watson Assistant

  • NLU engine
  • Dialogue management
  • Integration with Watson services
  • Slack
  • Teams
  • Contact centers support

Only in Kore.ai

  • Conversational AI
  • Advanced NLU
  • Workflow automation
  • Oracle
  • API
  • IVR support

Both cover

  • Multi-language
  • Salesforce
  • SAP
  • Web support
  • Mobile support
  • Messaging support
  • Voice support

What people use each for

The jobs each tool is most often brought in to do.

IBM Watson Assistant

  • Customer engagement
  • Lead generation
  • Customer support
  • Sales automation

Kore.ai

  • Customer engagement
  • Lead generation
  • Customer support
  • Sales automation

Both are used for customer engagement, lead generation, customer support, sales automation, on those jobs the choice comes down to price and fit rather than capability.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

IBM Watson Assistant

  • Listed on UK G-Cloud 14 at £112 per instance per month, submitted directly by IBM United Kingdom Limited for IBM watsonx Assistant

Kore.ai

  • The Internet Archive's capture of Kore.ai's site on 17 June 2020 confirmed its named products, Kora (Enterprise Virtual Assistant) and Deflect.ai (Digital Deflection Platform), are sold to enterprise buyers across banking, insurance, healthcare and retail with no published price list and a dedicated pricing path that itself 404s.

Pricing, plan by plan

IBM Watson Assistant

Free
  • FreeFree
    • Basic chatbot
    • Limited interactions
  • Plus$140/month
    • Unlimited interactions
    • Advanced features
  • Enterprise$undefined/month
    • Full customization
    • Dedicated support

Kore.ai

On request
  • Professional$200/month
    • AI chatbot
    • Basic NLU
  • Enterprise$500/month
    • Advanced NLU
    • Custom integrations
  • Custom$undefined/month
    • Unlimited features
    • Dedicated support

Which should you pick?

Choose IBM Watson Assistant if

  • You need nlu engine.
  • You want to start without paying.
  • You work on Web, Mobile, Messaging, Voice, Contact centers.
  • You also want dialogue management.
IBM Watson Assistant review

Choose Kore.ai if

  • You need conversational ai.
  • You work on Web, Mobile, Messaging, Voice, IVR.
  • You also want advanced nlu.
Kore.ai review

Questions people ask

Is IBM Watson Assistant or Kore.ai better?
Neither clearly leads. IBM Watson Assistant starts at Free and Kore.ai at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, IBM Watson Assistant or Kore.ai?
IBM Watson Assistant has a free tier; the other does not. Paid plans start at Free for IBM Watson Assistant and On request for Kore.ai.
Does IBM Watson Assistant or Kore.ai run on more platforms?
IBM Watson Assistant runs on Web, Mobile, Messaging, Voice, Contact centers. Kore.ai runs on Web, Mobile, Messaging, Voice, IVR.
Can I use IBM Watson Assistant for free?
Yes. IBM Watson Assistant has a free tier, so you can try it without paying. Kore.ai starts at On request.
What is IBM Watson Assistant best used for?
IBM Watson Assistant is most often used for customer engagement, lead generation, customer support, sales automation.
What can IBM Watson Assistant do that Kore.ai cannot?
IBM Watson Assistant covers NLU engine, Dialogue management, Integration with Watson services, Slack. Kore.ai covers Conversational AI, Advanced NLU, Workflow automation, Oracle. Both handle Multi-language, Salesforce, SAP, Web support.
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