Softwr

Live Chat · head to head

Haptik vs Kore.ai

Haptik logo

Haptik

Live Chat

Conversational AI platform for customer engagement and support

From
On request
Rated
-
Full reviewWebsite
Kore.ai logo

Kore.ai

Live Chat

Enterprise conversational AI platform

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Haptik no pricing is published, and no tier, cost structure or minimum is disclosed; Kore.ai no pricing published; pricing is custom and quote-based
  • They diverge on capability: Haptik covers Multi-channel support, Kore.ai covers Advanced NLU.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Haptik and Kore.ai actually diverge.

Attributes where Haptik and Kore.ai differ
AttributeHaptikKore.ai
PlatformsWeb, Mobile, Messaging apps, VoiceWeb, Mobile, Messaging, Voice, IVR
Founded20132014

Identical on both: starting price (On request), pricing model (subscription), free tier (No), user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Haptik

  • Multi-channel support
  • Intent recognition
  • Analytics
  • WhatsApp
  • Facebook
  • Slack
  • Messaging apps support

Only in Kore.ai

  • Advanced NLU
  • Workflow automation
  • Multi-language
  • Salesforce
  • SAP
  • Oracle
  • Messaging support
  • IVR support

Both cover

  • Conversational AI
  • API
  • Web support
  • Mobile support
  • Voice support

What people use each for

The jobs each tool is most often brought in to do.

Haptik

  • Building conversational AI assistants for customer supportnot Kore.ai
  • Automating customer conversations across messaging channelsnot Kore.ai

Kore.ai

  • Customer engagementnot Haptik
  • Lead generationnot Haptik
  • Customer supportnot Haptik
  • Sales automationnot Haptik

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Haptik

  • No pricing is published, and no tier, cost structure or minimum is disclosed
  • The only routes to a figure are a demo request or an enterprise sales email

Kore.ai

  • No pricing published; pricing is custom and quote-based
  • Requires direct sales engagement through 'Request a Demo' or 'Get in touch' forms

Pricing, plan by plan

Haptik

On request
  • Starter$100/month
    • Basic chatbot
    • 1 channel
  • Professional$300/month
    • Advanced AI
    • Multi-channel
  • Enterprise$undefined/month
    • Custom solutions
    • Dedicated support

Kore.ai

On request
  • Professional$200/month
    • AI chatbot
    • Basic NLU
  • Enterprise$500/month
    • Advanced NLU
    • Custom integrations
  • Custom$undefined/month
    • Unlimited features
    • Dedicated support

Which should you pick?

Choose Haptik if

  • You need multi-channel support.
  • You work on Web, Mobile, Messaging apps, Voice.
  • You also want intent recognition.
Haptik review

Choose Kore.ai if

  • You need advanced nlu.
  • You work on Web, Mobile, Messaging, Voice, IVR.
  • You also want workflow automation.
Kore.ai review

Questions people ask

Is Haptik or Kore.ai better?
Neither clearly leads. Haptik starts at On request and Kore.ai at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Haptik or Kore.ai?
Haptik starts at On request and Kore.ai at On request.
Does Haptik or Kore.ai run on more platforms?
Haptik runs on Web, Mobile, Messaging apps, Voice. Kore.ai runs on Web, Mobile, Messaging, Voice, IVR.
What is Haptik best used for?
Haptik is most often used for building conversational ai assistants for customer support, automating customer conversations across messaging channels. Of those, building conversational ai assistants for customer support and automating customer conversations across messaging channels are not what Kore.ai is typically brought in for.
What can Haptik do that Kore.ai cannot?
Haptik covers Multi-channel support, Intent recognition, Analytics, WhatsApp. Kore.ai covers Advanced NLU, Workflow automation, Multi-language, Salesforce. Both handle Conversational AI, API, Web support, Mobile support.

Answered from the vendors’ own pages

Haptik: How much does Haptik cost?

Haptik does not publish pricing. The platform uses a custom enterprise pricing model requiring direct contact with sales.

Source
Kore.ai: How much does Kore.ai cost?

Kore.ai does not publish standard pricing. The company positions itself as an enterprise platform serving large organizations in banking, healthcare, and retail, with costs customized based on deployment scope, usage, and enterprise requirements.

Source
Haptik: How can I get Haptik pricing?

Contact Haptik by requesting a demo or emailing [email protected] to receive personalized pricing based on deployment scale, features needed, and organizational requirements.

Source
Kore.ai: How do I get pricing for Kore.ai?

Contact Kore.ai through their 'Request a Demo', 'Talk to an Expert', or 'Submit RFP' options on the website to receive a custom quote.

Source
Share

Related pages

More on Haptik

More on Kore.ai

Keep looking

Other head to heads