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Live Chat & Chatbots · head to head

Haptik vs Kore.ai

Haptik logo

Haptik

Live Chat & Chatbots

Conversational AI platform for customer engagement and support

From
On request
Rated
-
Full reviewWebsite
Kore.ai logo

Kore.ai

Live Chat & Chatbots

Enterprise conversational AI platform

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Haptik no pricing is published, and no tier, cost structure or minimum is disclosed; Kore.ai the Internet Archive's capture of Kore.ai's site on 17 June 2020 confirmed its named products, Kora (Enterprise Virtual Assistant) and Deflect.ai (Digital Deflection Platform), are sold to enterprise buyers across banking, insurance, healthcare and retail with no published price list and a dedicated pricing path that itself 404s.
  • They diverge on capability: Haptik covers Multi-channel support, Kore.ai covers Advanced NLU.

Where they differ

Only the attributes on which Haptik and Kore.ai actually diverge.

Attributes where Haptik and Kore.ai differ
AttributeHaptikKore.ai
PlatformsWeb, Mobile, Messaging apps, VoiceWeb, Mobile, Messaging, Voice, IVR
Founded20132014

Identical on both: starting price (On request), pricing model (subscription), free tier (No), user rating (Not yet rated), category (Live Chat & Chatbots).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Haptik

  • Multi-channel support
  • Intent recognition
  • Analytics
  • WhatsApp
  • Facebook
  • Slack
  • Messaging apps support

Only in Kore.ai

  • Advanced NLU
  • Workflow automation
  • Multi-language
  • Salesforce
  • SAP
  • Oracle
  • Messaging support
  • IVR support

Both cover

  • Conversational AI
  • API
  • Web support
  • Mobile support
  • Voice support

What people use each for

The jobs each tool is most often brought in to do.

Haptik

  • Building conversational AI assistants for customer supportnot Kore.ai
  • Automating customer conversations across messaging channelsnot Kore.ai

Kore.ai

  • Customer engagementnot Haptik
  • Lead generationnot Haptik
  • Customer supportnot Haptik
  • Sales automationnot Haptik

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Haptik

  • No pricing is published, and no tier, cost structure or minimum is disclosed
  • The only routes to a figure are a demo request or an enterprise sales email

Kore.ai

  • The Internet Archive's capture of Kore.ai's site on 17 June 2020 confirmed its named products, Kora (Enterprise Virtual Assistant) and Deflect.ai (Digital Deflection Platform), are sold to enterprise buyers across banking, insurance, healthcare and retail with no published price list and a dedicated pricing path that itself 404s.

Pricing, plan by plan

Haptik

On request
  • Starter$100/month
    • Basic chatbot
    • 1 channel
  • Professional$300/month
    • Advanced AI
    • Multi-channel
  • Enterprise$undefined/month
    • Custom solutions
    • Dedicated support

Kore.ai

On request
  • Professional$200/month
    • AI chatbot
    • Basic NLU
  • Enterprise$500/month
    • Advanced NLU
    • Custom integrations
  • Custom$undefined/month
    • Unlimited features
    • Dedicated support

Which should you pick?

Choose Haptik if

  • You need multi-channel support.
  • You work on Web, Mobile, Messaging apps, Voice.
  • You also want intent recognition.
Haptik review

Choose Kore.ai if

  • You need advanced nlu.
  • You work on Web, Mobile, Messaging, Voice, IVR.
  • You also want workflow automation.
Kore.ai review

Questions people ask

Is Haptik or Kore.ai better?
Neither clearly leads. Haptik starts at On request and Kore.ai at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Haptik or Kore.ai?
Haptik starts at On request and Kore.ai at On request.
Does Haptik or Kore.ai run on more platforms?
Haptik runs on Web, Mobile, Messaging apps, Voice. Kore.ai runs on Web, Mobile, Messaging, Voice, IVR.
What is Haptik best used for?
Haptik is most often used for building conversational ai assistants for customer support, automating customer conversations across messaging channels. Of those, building conversational ai assistants for customer support and automating customer conversations across messaging channels are not what Kore.ai is typically brought in for.
What can Haptik do that Kore.ai cannot?
Haptik covers Multi-channel support, Intent recognition, Analytics, WhatsApp. Kore.ai covers Advanced NLU, Workflow automation, Multi-language, Salesforce. Both handle Conversational AI, API, Web support, Mobile support.
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