Is Dialpad or LiveAgent better?

Neither clearly leads. Dialpad starts at On request and LiveAgent at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Dialpad or LiveAgent?

LiveAgent has a free tier; the other does not. Paid plans start at On request for Dialpad and Free for LiveAgent.

Does Dialpad or LiveAgent run on more platforms?

Dialpad runs on Web, Mobile. LiveAgent runs on Web, Ios, Android.

Can I use LiveAgent for free?

Yes. LiveAgent has a free tier, so you can try it without paying. Dialpad starts at On request.

What is Dialpad best used for?

Dialpad is most often used for customer service with ai voice and chat agents, autonomous contact centre operations with handoff to humans, multi-channel communication (voice, chat, sms, email), hipaa-compliant healthcare communication. Of those, customer service with ai voice and chat agents and autonomous contact centre operations with handoff to humans are not what LiveAgent is typically brought in for.

What can Dialpad do that LiveAgent cannot?

Dialpad covers Voice calls, Video meeting, Chat, Analytics. LiveAgent covers Ticketing system, Live chat, Call center, Social media. Both handle Slack, Zapier, Web support.

Telecommunications · head to head

Dialpad vs LiveAgent

Dialpad

Telecommunications

Cloud phone and voice communications

From: On request
Free plan: No

Full review Website

LiveAgent

Customer Support

All-in-one help desk software

From: Free
Free plan: Yes

Full review Website

The short version

Only LiveAgent has a free tier, so it costs nothing to try first.
Each has a real cost: Dialpad pricing details not publicly disclosed; requires contacting sales; LiveAgent social and messaging channels are separately priced add ons rather than plan features, at $19 to $39 a month each on top of the seat price
They diverge on capability: Dialpad covers Voice calls, LiveAgent covers Ticketing system.
Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Dialpad and LiveAgent actually diverge.

Attributes where Dialpad and LiveAgent differ
Attribute	Dialpad	LiveAgent
Starting price	On request	Free
Pricing model	Unknown	subscription
Free tier	No	Yes
Platforms	Web, Mobile	Web, Ios, Android
Category	Telecommunications	Customer Support
Founded	2013	2004

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Dialpad

Voice calls
Video meeting
Chat
Analytics
Call recording
Salesforce
HubSpot
Microsoft 365

Only in LiveAgent

Ticketing system
Live chat
Call center
Social media
Knowledge base
Customer portal
WordPress
Shopify

Both cover

Slack
Zapier
Web support

What people use each for

The jobs each tool is most often brought in to do.

Dialpad

Customer service with AI voice and chat agentsnot LiveAgent
Autonomous contact centre operations with handoff to humansnot LiveAgent
Multi-channel communication (voice, chat, SMS, email)not LiveAgent
HIPAA-compliant healthcare communicationnot LiveAgent

LiveAgent

Multichannel help desk covering email, chat, calls and social messagesnot Dialpad
Ticketing and shared inbox for customer support teamsnot Dialpad

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Dialpad

Pricing details not publicly disclosed; requires contacting sales
AI Agent pricing uses credit-based model with pay-per-value structure
Specific pricing tiers and feature comparisons not available on public website

LiveAgent

Social and messaging channels are separately priced add ons rather than plan features, at $19 to $39 a month each on top of the seat price
The entry plan is limited to 3 email accounts, 2 live chat buttons and 3 contact forms
WhatsApp numbers are rationed by plan, at 5 on Large Business and 20 on Enterprise
The advertised prices require annual billing, and monthly billing raises the entry plan from $10 to $13 per agent
Every published price is a discounted rate against a higher regular price

Pricing, plan by plan

Dialpad

On request

No published plan breakdown. See the Dialpad review.

LiveAgent

Free

Small Business$10/month
- Ticketing
- Live chat
- Knowledge base
Medium Business$19/month
- Everything in Small
- Call center
- IVR
Large Business$33/month
- Everything in Medium
- Social channels (Facebook, Instagram, X, WhatsApp, Telegram, Viber)
Enterprise$46/month
- Everything in Large
- Dedicated account manager
- Priority support

Which should you pick?

Choose Dialpad if

You need voice calls.
You work on Web, Mobile.
You also want video meeting.

Dialpad review

Choose LiveAgent if

You need ticketing system.
You want to start without paying.
You work on Web, Ios, Android.
You also want live chat.

LiveAgent review

Questions people ask

Is Dialpad or LiveAgent better?: Neither clearly leads. Dialpad starts at On request and LiveAgent at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Dialpad or LiveAgent?: LiveAgent has a free tier; the other does not. Paid plans start at On request for Dialpad and Free for LiveAgent.
Does Dialpad or LiveAgent run on more platforms?: Dialpad runs on Web, Mobile. LiveAgent runs on Web, Ios, Android.
Can I use LiveAgent for free?: Yes. LiveAgent has a free tier, so you can try it without paying. Dialpad starts at On request.
What is Dialpad best used for?: Dialpad is most often used for customer service with ai voice and chat agents, autonomous contact centre operations with handoff to humans, multi-channel communication (voice, chat, sms, email), hipaa-compliant healthcare communication. Of those, customer service with ai voice and chat agents and autonomous contact centre operations with handoff to humans are not what LiveAgent is typically brought in for.
What can Dialpad do that LiveAgent cannot?: Dialpad covers Voice calls, Video meeting, Chat, Analytics. LiveAgent covers Ticketing system, Live chat, Call center, Social media. Both handle Slack, Zapier, Web support.

Answered from the vendors’ own pages

Dialpad: How much does Dialpad cost?

Dialpad uses conversation-based pricing where customers purchase a pool of AI Agent Credits. Billing occurs only when AI delivers value by retrieving information or executing actions. Exact pricing is not published online and requires contacting sales.

Source

LiveAgent: How much does LiveAgent cost?

LiveAgent charges per agent on annual billing: Small Business at $10/agent/month, Medium at $19/agent/month, Large at $33/agent/month, and Enterprise at $46/agent/month (regular rates are $15, $29, $49, and $69 respectively). Monthly billing costs 30% more.

Source

Dialpad: What is Dialpad's AI Agent pricing model?

Dialpad AI Agents are priced per conversation using a credit system. Credits are used only when the AI retrieves information or executes actions like scheduling, routing, or order lookup.

Source

LiveAgent: Does LiveAgent offer a free trial?

Yes, LiveAgent provides a 30-day free trial with no credit card required, offering full access to all features including AI agents.

Source

LiveAgent: Are AI agents included in all LiveAgent plans?

Yes, all LiveAgent plans include free AI agents with features like chatbots, answer assistants, human handover, and autoresponders.

Source

Dialpad vs LiveAgent

Dialpad

LiveAgent

The short version

Where they differ

What each one covers

Only in Dialpad

Only in LiveAgent

Both cover

What people use each for

Dialpad

LiveAgent

Where each one falls short

Dialpad

LiveAgent

Pricing, plan by plan

Dialpad

LiveAgent

Which should you pick?

Choose Dialpad if

Choose LiveAgent if

Questions people ask

Answered from the vendors’ own pages

Related pages

More on Dialpad

More on LiveAgent

Keep looking

Other head to heads