Softwr

Software · head to head

Groove vs LiveAgent

Groove logo

Groove

Software

Simple, powerful support for growing businesses

From
$12/month
Rated
-
Full reviewWebsite
LiveAgent logo

LiveAgent

Software

All-in-one help desk software

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only LiveAgent has a free tier, so it costs nothing to try first.
  • Each has a real cost: Groove billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch; LiveAgent social and messaging channels are separately priced add ons rather than plan features, at $19 to $39 a month each on top of the seat price
  • They diverge on capability: Groove covers Shared inbox, LiveAgent covers Ticketing system.

Where they differ

Only the attributes on which Groove and LiveAgent actually diverge.

Attributes where Groove and LiveAgent differ
AttributeGrooveLiveAgent
Starting price$12/monthFree
Free tierNoYes
Founded20112004

Identical on both: pricing model (subscription), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Groove

  • Shared inbox
  • Automation rules
  • Reporting
  • Collision detection
  • Salesforce
  • Trello
  • Jira

Only in LiveAgent

  • Ticketing system
  • Call center
  • Social media
  • Customer portal
  • WordPress
  • Shopify
  • Magento

Both cover

  • Knowledge base
  • Live chat
  • Slack
  • Zapier
  • SSL
  • GDPR
  • 2FA
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Groove

  • Shared inbox and help desk ticketing for small support teamsnot LiveAgent
  • Handling email, chat and messaging support in one queuenot LiveAgent

LiveAgent

  • Multichannel help desk covering email, chat, calls and social messagesnot Groove
  • Ticketing and shared inbox for customer support teamsnot Groove

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Groove

  • Billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • A minimum of 250 tickets a month applies, which is a $3,000 annual commitment before any usage
  • A quiet month still pays the 250 ticket floor
  • No mailbox limit is published

LiveAgent

  • Social and messaging channels are separately priced add ons rather than plan features, at $19 to $39 a month each on top of the seat price
  • The entry plan is limited to 3 email accounts, 2 live chat buttons and 3 contact forms
  • WhatsApp numbers are rationed by plan, at 5 on Large Business and 20 on Enterprise
  • The advertised prices require annual billing, and monthly billing raises the entry plan from $10 to $13 per agent
  • Every published price is a discounted rate against a higher regular price

Pricing, plan by plan

Groove

$12/month
  • Standard$12/month
    • 1 mailbox
    • Knowledge base
    • Live chat
  • Plus$20/month
    • 5 mailboxes
    • Full reporting
    • Rules
  • Pro$35/month
    • 25 mailboxes
    • Salesforce
    • Enterprise SSO

LiveAgent

Free
  • FreeFree
    • 7-day ticket history
    • 1 chat button
    • 1 email account
  • Small$9/month
    • Unlimited ticket history
    • 3 email accounts
    • Customer portal
  • Medium$29/month
    • Call center
    • 10 email accounts
    • Advanced reporting
  • Large$49/month
    • Everything unlimited
    • Senior account manager
    • White glove setup

Which should you pick?

Choose Groove if

  • You need shared inbox.
  • You work on Web, Ios, Android.
  • You also want automation rules.
Groove review

Choose LiveAgent if

  • You need ticketing system.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want call center.
LiveAgent review

Questions people ask

Is Groove or LiveAgent better?
Neither clearly leads. Groove starts at $12/month and LiveAgent at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Groove or LiveAgent?
LiveAgent has a free tier; the other does not. Paid plans start at $12/month for Groove and Free for LiveAgent.
Does Groove or LiveAgent run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
Can I use LiveAgent for free?
Yes. LiveAgent has a free tier, so you can try it without paying. Groove starts at $12/month.
What is Groove best used for?
Groove is most often used for shared inbox and help desk ticketing for small support teams, handling email, chat and messaging support in one queue. Of those, shared inbox and help desk ticketing for small support teams and handling email, chat and messaging support in one queue are not what LiveAgent is typically brought in for.
What can Groove do that LiveAgent cannot?
Groove covers Shared inbox, Automation rules, Reporting, Collision detection. LiveAgent covers Ticketing system, Call center, Social media, Customer portal. Both handle Knowledge base, Live chat, Slack, Zapier.
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Related pages

More on Groove

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