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Customer Support · head to head

LiveAgent vs Talkdesk

LiveAgent logo

LiveAgent

Customer Support

All-in-one help desk software

From
Free
Free plan
Yes
Full reviewWebsite
Talkdesk logo

Talkdesk

Telecommunications

Cloud contact center for innovative enterprises

From
$65/month
Free plan
No
Full reviewWebsite

The short version

  • Only LiveAgent has a free tier, so it costs nothing to try first.
  • Each has a real cost: LiveAgent social and messaging channels are separately priced add ons rather than plan features, at $19 to $39 a month each on top of the seat price; Talkdesk platform stability issues including dropped calls and system freezes during peak usage times
  • They diverge on capability: LiveAgent covers Ticketing system, Talkdesk covers AI agent assist.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which LiveAgent and Talkdesk actually diverge.

Attributes where LiveAgent and Talkdesk differ
AttributeLiveAgentTalkdesk
Starting priceFree$65/month
Free tierYesNo
PlatformsWeb, Ios, AndroidWeb, Mobile
CategoryCustomer SupportTelecommunications
Founded20042011

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in LiveAgent

  • Ticketing system
  • Live chat
  • Call center
  • Social media
  • Knowledge base
  • Customer portal
  • WordPress
  • Shopify

Only in Talkdesk

  • AI agent assist
  • Omnichannel
  • Workforce management
  • Quality management
  • Knowledge management
  • Analytics
  • Salesforce
  • ServiceNow

Both cover

  • Slack
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

LiveAgent

  • Multichannel help desk covering email, chat, calls and social messagesnot Talkdesk
  • Ticketing and shared inbox for customer support teamsnot Talkdesk

Talkdesk

  • Enterprise contact centernot LiveAgent
  • AI-powered servicenot LiveAgent
  • Customer experiencenot LiveAgent

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

LiveAgent

  • Social and messaging channels are separately priced add ons rather than plan features, at $19 to $39 a month each on top of the seat price
  • The entry plan is limited to 3 email accounts, 2 live chat buttons and 3 contact forms
  • WhatsApp numbers are rationed by plan, at 5 on Large Business and 20 on Enterprise
  • The advertised prices require annual billing, and monthly billing raises the entry plan from $10 to $13 per agent
  • Every published price is a discounted rate against a higher regular price

Talkdesk

  • Platform stability issues including dropped calls and system freezes during peak usage times
  • Reporting dashboards lack flexibility and often require manual workarounds for deeper insights
  • Mobile app performance is inconsistent with connectivity drops and fewer features than desktop
  • Advanced AI and analytics features are locked behind higher-tier plans

Pricing, plan by plan

LiveAgent

Free
  • Small Business$10/month
    • Ticketing
    • Live chat
    • Knowledge base
  • Medium Business$19/month
    • Everything in Small
    • Call center
    • IVR
  • Large Business$33/month
    • Everything in Medium
    • Social channels (Facebook, Instagram, X, WhatsApp, Telegram, Viber)
  • Enterprise$46/month
    • Everything in Large
    • Dedicated account manager
    • Priority support

Talkdesk

$65/month
  • CX Cloud Essentials$65/month
    • Voice
    • Digital engagement
    • Agent workspace
  • CX Cloud Elevate$95/month
    • Essentials + WFM
    • Quality management
  • CX Cloud Elite$125/month
    • Elevate + Analytics
    • Customer experience analytics

Which should you pick?

Choose LiveAgent if

  • You need ticketing system.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want live chat.
LiveAgent review

Choose Talkdesk if

  • You need ai agent assist.
  • You work on Web, Mobile.
  • You also want omnichannel.
Talkdesk review

Questions people ask

Is LiveAgent or Talkdesk better?
Neither clearly leads. LiveAgent starts at Free and Talkdesk at $65/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, LiveAgent or Talkdesk?
LiveAgent has a free tier; the other does not. Paid plans start at Free for LiveAgent and $65/month for Talkdesk.
Does LiveAgent or Talkdesk run on more platforms?
LiveAgent runs on Web, Ios, Android. Talkdesk runs on Web, Mobile.
Can I use LiveAgent for free?
Yes. LiveAgent has a free tier, so you can try it without paying. Talkdesk starts at $65/month.
What is LiveAgent best used for?
LiveAgent is most often used for multichannel help desk covering email, chat, calls and social messages, ticketing and shared inbox for customer support teams. Of those, multichannel help desk covering email, chat, calls and social messages and ticketing and shared inbox for customer support teams are not what Talkdesk is typically brought in for.
What can LiveAgent do that Talkdesk cannot?
LiveAgent covers Ticketing system, Live chat, Call center, Social media. Talkdesk covers AI agent assist, Omnichannel, Workforce management, Quality management. Both handle Slack, GDPR, Web support, Ios support.

Answered from the vendors’ own pages

LiveAgent: How much does LiveAgent cost?

LiveAgent charges per agent on annual billing: Small Business at $10/agent/month, Medium at $19/agent/month, Large at $33/agent/month, and Enterprise at $46/agent/month (regular rates are $15, $29, $49, and $69 respectively). Monthly billing costs 30% more.

Source
Talkdesk: What is the pricing structure for Talkdesk?

Talkdesk offers three main plans. Digital Essentials and Voice Essentials both start at $85/user/month. CX Cloud Elite, the omnichannel plan, starts at $165/user/month. Additional charges apply for reporting, workforce management, quality management, integrations, and advanced automation features.

Source
LiveAgent: Does LiveAgent offer a free trial?

Yes, LiveAgent provides a 30-day free trial with no credit card required, offering full access to all features including AI agents.

Source
Talkdesk: Does Talkdesk integrate with Salesforce and Zendesk?

Yes. Talkdesk integrates natively with Salesforce Sales Cloud, Service Cloud, and Service Cloud Voice. It also integrates with Zendesk with automation capabilities for ticket creation, contact updating, and data entry. Talkdesk supports over 40 integrations overall.

Source
LiveAgent: Are AI agents included in all LiveAgent plans?

Yes, all LiveAgent plans include free AI agents with features like chatbots, answer assistants, human handover, and autoresponders.

Source
Talkdesk: What AI and automation features does Talkdesk offer?

Talkdesk includes real-time transcription, sentiment analysis, automatic call scoring, and AI-assisted agent workspace. The platform uses generative AI and automation to streamline workflows and optimize resources.

Source
Talkdesk: Does Talkdesk support multiple communication channels?

Yes. Talkdesk offers omnichannel support across voice, email, chat, and SMS in the CX Cloud Elite plan. Lower-tier plans focus on specific channels (digital-only or voice-only).

Source
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