Software · head to head
Customerly vs LiveAgent
Customerly
Software
Customer service suite with live chat and automation
- From
- Free
- Rated
- -
The short version
- Each has a real cost: Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale; LiveAgent social and messaging channels are separately priced add ons rather than plan features, at $19 to $39 a month each on top of the seat price
- They diverge on capability: Customerly covers Email marketing, LiveAgent covers Ticketing system.
Where they differ
Only the attributes on which Customerly and LiveAgent actually diverge.
| Attribute | Customerly | LiveAgent |
|---|---|---|
| Founded | 2015 | 2004 |
Identical on both: starting price (Free), pricing model (subscription), free tier (Yes), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Customerly
- Email marketing
- Customer surveys
- Help center
- Automation
- Video chat
- Segment
Only in LiveAgent
- Ticketing system
- Call center
- Social media
- Knowledge base
- Customer portal
- Magento
Both cover
- Live chat
- Slack
- WordPress
- Shopify
- Zapier
- GDPR
- SSL
- 2FA
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Customerly
- Customer supportnot LiveAgent
- Lead generationnot LiveAgent
- Email marketingnot LiveAgent
- Customer feedbacknot LiveAgent
LiveAgent
- Multichannel help desk covering email, chat, calls and social messagesnot Customerly
- Ticketing and shared inbox for customer support teamsnot Customerly
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Customerly
- Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
- Limited to 11-50 employees according to company size metrics
LiveAgent
- Social and messaging channels are separately priced add ons rather than plan features, at $19 to $39 a month each on top of the seat price
- The entry plan is limited to 3 email accounts, 2 live chat buttons and 3 contact forms
- WhatsApp numbers are rationed by plan, at 5 on Large Business and 20 on Enterprise
- The advertised prices require annual billing, and monthly billing raises the entry plan from $10 to $13 per agent
- Every published price is a discounted rate against a higher regular price
Pricing, plan by plan
Customerly
Free- FreeFree
- 2 teammates
- Live chat
- Basic surveys
- Essential$9/month
- Unlimited chat
- Help center
- Automation
- Startup$29/month
- Video chat
- Funnels
- Priority support
- Pro$79/month
- White label
- Advanced analytics
- API access
LiveAgent
Free- FreeFree
- 7-day ticket history
- 1 chat button
- 1 email account
- Small$9/month
- Unlimited ticket history
- 3 email accounts
- Customer portal
- Medium$29/month
- Call center
- 10 email accounts
- Advanced reporting
- Large$49/month
- Everything unlimited
- Senior account manager
- White glove setup
Which should you pick?
Choose Customerly if
- You need email marketing.
- You want to start without paying.
- You work on Web, Ios, Android.
- You also want customer surveys.
Choose LiveAgent if
- You need ticketing system.
- You want to start without paying.
- You work on Web, Ios, Android.
- You also want call center.
Questions people ask
- Is Customerly or LiveAgent better?
- Neither clearly leads. Customerly starts at Free and LiveAgent at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Customerly or LiveAgent?
- Customerly starts at Free and LiveAgent at Free.
- Does Customerly or LiveAgent run on more platforms?
- Both run on Web, Ios, Android, so platform support will not decide this one for you.
- Can I use Customerly for free?
- Both have a free tier, so you can try either at no cost before committing.
- What is Customerly best used for?
- Customerly is most often used for customer support, lead generation, email marketing, customer feedback. Of those, customer support and lead generation are not what LiveAgent is typically brought in for.
- What can Customerly do that LiveAgent cannot?
- Customerly covers Email marketing, Customer surveys, Help center, Automation. LiveAgent covers Ticketing system, Call center, Social media, Knowledge base. Both handle Live chat, Slack, WordPress, Shopify.
Answered from the vendors’ own pages
Customerly: Where is Customerly's data stored?
All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.
SourceCustomerly: What messaging channels does Customerly support?
Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.
SourceCustomerly: How much of customer support can Customerly automate?
Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.
Source